The Global Small Business Blog

SEPTEMBER 6, 2023

©iStock/seamartini Captain Fresh – a B2B fish and seafood startup – says it relies on the Indian Ocean Region for its supply, with India representing a significant 90% of the supply. In terms of demand, Europe, the US, and India each contribute roughly equal shares, with additional demand originating from South East Asia. The company has raised $20 million as part of an extended Series C round led by Japan-based SBI Investment and Dubai-based Evolvence Capital.

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Retail 156

IBM Services

SEPTEMBER 6, 2023

Generative AI is powering a new world of creative, customized communications, allowing marketing teams to deliver greater personalization at scale and meet today’s high customer expectations. The potential of this powerful new tool spans the entire end-to-end marketing process, from internal communications and productivity to customer-facing channels and product support.

Marketing 119

Marketing Sourcing Retail Design 119

Redial

SEPTEMBER 6, 2023

Is your company growing and knows how important customer service is to success? Companies are constantly looking for ways to improve their customer support and facilitate their operations, and one popular solution is to hire a call center. Outsourcing customer support to a call center can offer several advantages , including cost savings and improved service quality.

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Call Center Customer Support Flexibility Research 100

IBM Services

SEPTEMBER 6, 2023

Modern enterprise networks are vast systems of remote and on-premises endpoints, locally installed software, cloud apps , and third-party services. Every one of these assets plays a vital role in business operations—and any of them could contain vulnerabilities that threat actors can use to sow chaos. Organizations rely on the vulnerability management process to head off these cyberthreats before they strike.

Management 105

Management Cybersecurity Automation Engineering 105

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

3Pillar Global

SEPTEMBER 6, 2023

Acquisition extends capabilities to address rapid software development demand fueled by generative AI-coding technologies and deepens vertical expertise in Banking, Financial Services & Insurance FAIRFAX, VA, September 6, 2023 – 3Pillar Global , a leading developer of breakthrough digital products, today announced it is expanding its business through the acquisition of digital engineering firm Chenoa Information Services.

Marketing 98

Marketing Service Insurance Banking 98

IBM Services

SEPTEMBER 6, 2023

As security becomes ever tighter, with businesses provisioning more of their infrastructure on private networks, flexible access requires a VPN solution. In this post, we examine how to leverage the IBM Cloud VPN as a Service (VPNaaS) offering for VPC, while managing authentication through IBM Cloud Secrets Manager. IBM Cloud Secrets Manager IBM Cloud Secrets Manager provides a centralised resource to manage various secrets.

Management 99

Management Engineering Service Flexibility 99

Magellan Solutions

SEPTEMBER 6, 2023

Written by: Janselle Miguel Artificial Intelligence (AI) is more than just a buzzword in today’s digital age. Instead, it’s a powerhouse tool transforming the service provision game. True to this, over half of marketing leaders already harness AI’s potential. Another 27% are gearing up to do so within the next two years. Why the AI frenzy?

Out-Tasking 98

Out-Tasking Call Center Analytics Outsourcing 98

IBM Services

SEPTEMBER 6, 2023

Budgeting, an essential pillar of financial planning for organizations, often presents a unique dilemma known as the “Budgeting Paradox.” Ideally, a budget should give the most accurate and timely idea of anticipated revenues and expenses. However, the traditional budgeting process, in its pursuit of precision and consensus, can take several months.

Analytics 88

Analytics Flexibility Collaborations Sales 88

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals. Notwithstanding these challenges, enterprises have remained committed to optimizing costs, pursuing digital transformation, and improving customer loyalty and retention.

Management 64

Management Service Outsourcing Marketing 64

IBM Services

SEPTEMBER 6, 2023

A recent study by Price Waterhouse Cooper (PwC) estimates that by 2030, artificial intelligence (AI) will generate more than USD 15 trillion for the global economy and boost local economies by as much as 26%. (1) But what about AI’s potential specifically in the field of marketing? From customized content creation to task automation and data analysis, AI has seemingly endless applications when it comes to marketing, but also some potential risks.

Marketing 83

Marketing E-Commerce Out-Tasking Automation 83

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

SPD Load

SEPTEMBER 6, 2023

Discover the power of React Native app development. Explore its advantages, best practices, and how it's transforming the mobile app landscape.

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IBM Services

SEPTEMBER 6, 2023

This is, by far, my favorite time of year. The kids are back at school. My Miami Hurricanes are off to another strong start. And two of IBM’s marquee partnerships are in full swing: The US Open and ESPN Fantasy Football. Right now, I’m in Queens, watching Novak Djokovic and Taylor Fritz battle it out in 90-degree heat for a spot in the US Open semifinals.

Jobbing 71

Jobbing Customer Service Management Service 71

Magellan Solutions

SEPTEMBER 6, 2023

Artificial Intelligence (AI) is more than just a buzzword in today’s digital age. Instead, it’s a powerhouse tool transforming the service provision game. True to this, over half of marketing leaders already harness AI’s potential. Another 27% are gearing up to do so within the next two years. Why the AI frenzy? Because AI can do what humans can’t.

Out-Tasking 52

Out-Tasking Call Center Analytics Outsourcing 52

Auxis

SEPTEMBER 6, 2023

Discover the Benefits of Digital Transformation for Business! Uncover Key Benefits, Industry Insights, and Success Strategies for Your Business. Explore Now!

IT Outsourcing 52

IT Outsourcing Outsourcing 52

Advertiser: Paycor

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

Flexibility

Perficient Digital Transformation

SEPTEMBER 6, 2023

Introduction: Embeddings are essential in the fields of natural language processing (NLP) and machine learning because they convert words and phrases into numerical vectors. By successfully capturing semantic linkages and contextual meanings, these vectors help machines comprehend and process human language. We will examine the idea of embeddings in this blog, learn about their uses, and investigate how to create and incorporate them using Azure Cognitive Search.

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Service Engineering Efficiency Analytics 52

Anexa

SEPTEMBER 6, 2023

The success of any business hinges on its ability to foster a motivated, productive, and satisfied workforce. Employee engagement lies at the heart of achieving these objectives, playing a pivotal role in boosting team productivity, job satisfaction, and overall profitability. However, the challenge often lies in deciphering how to cultivate engagement within a team where employees might be hesitant to express their thoughts, question whether their voices are heard, or perceive leadership indiff

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BPO Business Process Outsourcing Jobbing Outsourcing 52

Perficient Digital Transformation

SEPTEMBER 6, 2023

What’s happening to your data in AI? I’ve had countless conversations with tech enthusiasts asking that question. It’s a valid concern, given the rapid expansion of AI technologies and their integration into our daily lives. So, I decided to shed some light on this topic by breaking down the different levels of data usage by AI companies.

Analytics 52

Analytics Service 52

Anexa

SEPTEMBER 6, 2023

In today’s competitive business landscape, personalization has become more than just a buzzword; it’s a powerful tool that can significantly impact customer engagement, loyalty, and revenue generation. However, many small businesses are still missing the boat when it comes to harnessing the true potential of personalized experiences for their customers.

Outsourcing 52

Outsourcing Analytics Customer Service BPO 52

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Sales

Perficient Digital Transformation

SEPTEMBER 6, 2023

With more than 7,500 colleagues and dozens of global locations, Perficient is making genuine and meaningful connections across the world. Through Perficient’s promise to challenge, champion, and celebrate all colleagues, our company remains a top workplace in the eyes of our people. We take pride in creating a diverse work environment that celebrates and enables the career growth of our colleagues.

Collaborations 52

Collaborations Marketing Management 52

Planergy Software

SEPTEMBER 6, 2023

Clients and results More Customers We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy. Cristian Maradiaga King Ocean Book a Live Demo Download a free copy of "Indirect Spend Guide", to learn: Where the best opportunities for savings are in indirect spend.

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Right-Sizing Finance Collaborations Accounting 52

Perficient Digital Transformation

SEPTEMBER 6, 2023

I haven’t been able to sleep well as of late. Why? Because of the excitement around all the possibilities Unified Commerce offers brands, but more so the opportunity it provides you, me, and the consumers that experience what brands have to offer daily. For context, Unified Commerce is the strategy, implementation, and actions that allow brands to have a dialogue with their customers, within the channel of preference.

Sales 52

Sales Engineering Retail Sourcing 52

Go4Customer

SEPTEMBER 6, 2023

In the realm of technologically advanced and competitive business, keeping yourself differentiated from the competition requires a deep understanding of customer preferences, evolving needs, and marketing trends. In this, the alliance or synergy between the market research services and customer satisfaction survey services comes into play. Furthermore, by effectively utilizing the best possibilities of customer satisfaction survey servi.

Marketing 40

Marketing Service Research 40

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Perficient Digital Transformation

SEPTEMBER 6, 2023

Just before Labor Day, the federal banking regulators – The Office of the Comptroller of the Currency (OCC), the Board of Governors of the Federal Reserve System (Fed), and the Federal Deposit Insurance Corporation (FDIC) – labored to issue a proposed rule for comment that would require require certain financial institutions to issue and maintain outstanding a minimum amount of long-term debt (LTD).

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Regulations Banking Insurance Reduced Costs 52

Perficient Digital Transformation

SEPTEMBER 6, 2023

In Part 1 of this series , my colleague Marlana Voerster wrote about the need for healthcare organizations to incorporate principles of good storytelling to make your brand a hero in users’ eyes. In this article, we’ll be talking about storytelling and heroism from another angle: the hero’s journey, also known as the monomyth. It’s a well-known and -loved narrative arc that writers have used for thousands of years in everything from the classic epics, such as “The Odyssey,” to classic and modern

Healthcare 52

Healthcare Jobbing Service Marketing 52

Perficient Digital Transformation

SEPTEMBER 6, 2023

How did it start? Let me set the stage first. Arun and I (Gayathri) are part of the global compliance partners team that supports InfoSec (information security) initiatives at Perficient India. One fine morning in early-July: Gayathri: So, Arun, we have completed providing our data evidences for the global ISO 27001 audit, what next? Arun: Gayathri, now that we have a little breather, we can do our annual InfoSec – Know Your Company refresher.

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Design 52