Magellan Solutions

APRIL 20, 2016

If you’re an owner of a startup or a small/medium-sized business (SMB), chances are, you’ve already heard from your fellow businessmen or read from published articles that call center outsourcing is a tested and proven way of acquiring cost-savings on certain business processes. Outsourcing non-core tasks like customer service to offshore providers brings efficiency to companies as its employees can start focusing on core tasks rather than juggling many tedious tasks in the middle of their core

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Call Center Outsourcing Business Process Outsourcing Right-Sizing 69

SourceFit

APRIL 28, 2016

The global banking, financial services and insurance (BFSI) outsourcing market is expected to be worth more than $277 billion by 2020, according to a recent report released by Technavio. Analysts predict an increase in the volume of outsourcing contracts in the financial services segment as more companies turn to IT outsourcing to streamline operations and drive competitiveness. .

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Insurance Banking Outsourcing Service 40

Magellan Solutions

APRIL 6, 2016

Having a live agent to talk to is an experience that present-day, technology-centered customers are still relieved to have. There is something comforting in hearing the sound of a human voice on the other line. In the midst of all the state-of-the-art facilities; cloud-based programs; and lightning-speed computer processes of call centers, the human connection still permeates and triumphs as one of the biggest factors for customer service satisfaction.

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Outsourcing Call Center Service Customer Service 67

Magellan Solutions

APRIL 13, 2016

Magellan Solutions’ Jeric Rongap, Rollie Luchavez, and Jose Muñoz are competing in Voice War 2016 – a nationwide singing competition for BPO/Call Center employees. Voice War 2016 is BPO Radio’s annual singing competition that aims to appreciate the artists of the BPO community as it forms a venue where top vocal talents are able to express themselves through International and OPM songs.

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BPO Call Center 63

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Magellan Solutions

APRIL 27, 2016

Once a year, companies participate in the celebration of Earth Day. There are social media posts on how to save the environment and posts that greet everyone “Happy Earth Day.” Office activities like “Plant a Tree,” “Green Party,” and “Vegetarian Day” are held to celebrate the Earth Day spirit. But how many of these activities actually change the employees’ lifestyle into something greener?

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Manufacturing BPO Service 61