McKinsey & Company
APRIL 15, 2021
Although banks face intense pressure from new entrants in financial services, they have an edge in resources they can use to rapidly launch their own digital businesses.
Redial
APRIL 16, 2021
Finding new ways to achieve growth while turning expenses into revenues may sound complicated, a process that would involve a substantial investment that may not work out as intended. Still, customer service outsourcing is a healthy way to achieve this. Growing your in-house customer service call center can be challenging, expenses can drive you to reconsider how you are handling customer experience and expectations, with numbers rapidly turning to red when assigning more resources to address th
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31 West
APRIL 16, 2021
There is no right or wrong answer. Many people refer help desk and service desk to be the same and others feel it to be different. You can throw a question at us asking “Does it matter if you use the term help desk or service desk to describe IT support?” Yes, it does, as you might be underselling or overselling each capability unknowingly. If you are a non-technical person, then definitely its confusing, even technical professionals misuse these terms frequently.
Automation Anywhere
APRIL 16, 2021
Everyone knows that automation takes productivity to the next level. It's also apparent there are plenty of options of automation technology available. What is not so obvious is identifying which technology to use to get the maximum benefit from automation, especially for knowledge workers. Process automation When Henry Ford introduced the assembly line in 1913, he defined the car manufacturing process as a sequence of specific tasks.
Advertiser: Paycor
Get ready for the future of business. As HR navigates an ongoing labor shortage, leaders need stronger, more adaptable recruiting strategies. Do you have the tools you need to build a talent pipeline that drives sustainable business growth?
McKinsey & Company
APRIL 16, 2021
Too often, training programs fail. Here’s how businesses can create a learning culture and invest in the capabilities that will help individuals and organizations thrive.
Redial
APRIL 16, 2021
Finding new ways to achieve growth while turning expenses into revenues may sound complicated, a process that would involve a substantial investment that may not work out as intended. Still, customer service outsourcing is a healthy way to achieve this. Growing your in-house customer service call center can be challenging, expenses can drive you to reconsider how you are handling customer experience and expectations, with numbers rapidly turning to red when assigning more resources to address th
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Automation Anywhere
APRIL 15, 2021
We all know the value of information, but how many times have we said to ourselves, “If only I would have known that sooner.” Too many times to count, right? Hindsight is always 20/20, so we do our best to make the best decisions we can with the information we have at that moment. Take, for example, the GameStop stock fiasco ($GME) fiasco. One user on Reddit came across some information that allowed him to anticipate an upward spike in the stock, resulting in him making millions.
McKinsey & Company
APRIL 13, 2021
What’s the right approach for getting the most value from artificial intelligence? We find it’s transforming one or two important slices of your business at a time. Analytics Insights Artificial Intelligence
Jonajo Blog
APRIL 13, 2021
Nowadays, The Cloud is a promising technology, and most frequently adopted as a solution for the issues of traditional infrastructure. For instance, the cloud offers flexibility in terms of cost savings that is not available in a traditional infrastructure. With the cloud, you only pay for what you use. That means you don’t pay for anything you don’t need, or simply don’t use.
Talent Management Strategy
APRIL 11, 2021
The phrase “water cooler moments” is used as a short-cut, catch-all phrase to represent the casual camaraderie we look for in our workplaces. These are characterised by serendipitous feel-good banter, and more personal types of casual discussions around daily news, Size matters Usually a water cooler group would be limited to small number of colleagues… The post The dangers of online water cooler moments appeared first on Dorothy Dalton.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Automation Anywhere
APRIL 13, 2021
What is the patient care experience? It can be defined as the sum of a patient’s subjective impressions of encounters with a healthcare system’s services and its employees, online and on-site. Quality of communications, appointment availability, accommodation for caregivers, and the amount of hassle are just a few contributors to the total care experience.
McKinsey & Company
APRIL 15, 2021
In pursuing an agile transformation, CEOs and CIOs can find common ground in five IT shifts that can enable traditional players to compete with digital disrupters.
Velocity Global
APRIL 16, 2021
Saudi Arabia has long been one of the world’s top oil-producing countries. To diversify its economy, it introduced numerous business-friendly measures to attract foreign investment in recent years. In February, the country unveiled Programme HQ, its latest economic initiative aimed at luring overseas businesses. The new policy provides new incentives for foreign companies to establish their regional headquarters in the country.
Magellan Solutions
APRIL 15, 2021
The Importance of Customer Service Outsourcing for SMEs. There are a lot of advantages when going for customer service outsourcing. Several big corporations rely a lot on BPO companies. They made a great fortune out of the contact support service. But, is it the same outcome for small and medium enterprises? Unlike the Fortune 500, most of the SMEs don’t have the luxury to spend much for their customer service.
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What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.
Pure Moderation
APRIL 14, 2021
While content moderation is not a one-size-fits-all solution, what follows are some essential and important questions every business needs to ask itself about this topic before looking for a vendor of content moderation in 2021. 1. Why should we care about content moderation? 2. What is content moderation? 3. What content moderators do? 4. popular types of content moderation?
McKinsey & Company
APRIL 15, 2021
Naomi Bagdonas and Connor Diemand-Yauman, lecturers at Stanford’s Graduate School of Business, hilariously explore the power at the intersection of humor, business, and leadership. It’s no joke.
MicroAgility
APRIL 14, 2021
Acky Kamdar, CEO, Magic Software Inc serving Education markets (Magic EdTech) and Financial Services Markets (Magic Finserv), has been active as a technology entrepreneur and an investor in the fields of digital technologies, blockchain, machine learning, AI and NLP. A seasoned business executive with over 25 years of experience launching and running businesses within the services industries, Acky specializes in business management, mergers and acquisitions, technology services, process optimiza
Magellan Solutions
APRIL 14, 2021
In getting a BPO partner, we all have one question. Are you getting what you paid for with your hard-earned dollars? Call Center Service Pricing should mean more than money to your business. . But we cannot ignore that we need to be wise with how we spend our hard-earned cash. Being a reckless spender means disaster to your business as a whole. We will discuss in this article how to assess if your every dollar is worth it with your chosen call center partner. .
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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for
Pure Moderation
APRIL 14, 2021
While content moderation is not a one-size-fits-all solution, what follows are some essential and important questions every business needs to ask itself about this topic before looking for a vendor of content moderation in 2021. 1. Why should we care about content moderation? 2. What is content moderation? 3. What content moderators do? 4. popular types of content moderation?
McKinsey & Company
APRIL 15, 2021
A fresh sense of urgency and new opportunities could give the sector momentum.
Invensis
APRIL 13, 2021
In today’s professional world, call centres have become a necessity for businesses that are looking to deliver a timely response and quick results to their customers. Multi-channel contact centres (the modern version of the call centre that is equipped for phone, web chat, email, mobile and IVR support) have become the need of the hour […].
https://www.hcmworks.com/blog
APRIL 13, 2021
Most HR departments and recruiters are familiar with the terms negligent hiring or negligence in employment. They are part of the reason why companies utilize lengthy background checks and interviews as part of their hiring process. Understanding what negligent hiring constitutes and how it can negatively affect your business is key to its prevention.
Advertiser: Paycor
The right HR metrics can illuminate hidden trends, justify decisions to the C-suite, and give you an edge in this unpredictable economy. Download Paycor’s guide and learn how to calculate your: Cost-per-Hire Total Financial Impact of Absences Voluntary Turnover Rate And more!
Pure Moderation
APRIL 12, 2021
Why we need online content moderation ? There are 3.5 billion active daily users of social media so the importance of an online presence is vital for businesses, of any size (more than 50 million small businesses use Facebook to connect with their customers). It’s the role of the content moderator to provide a framework that monitors and ensures these digital spaces are safe for users and trust your platforms. 1.
McKinsey & Company
APRIL 14, 2021
The pandemic magnified existing trends and challenges affecting the way workers function. Always-on, cellular-connected devices may now finally break out of their niche.
Magellan Solutions
APRIL 12, 2021
Make Use of Healthcare BPO To Deliver Efficient Healthcare Services. A study indicates that 47% of consumers say that healthcare is industry-focused when it should be patient-focused. . Business comes first, second the patient needs. This has always been the case when it comes to delivering healthcare services. But the pandemic changed the status quo.
3Pillar Global
APRIL 15, 2021
Developing software isn’t easy when technologies and industry standards are constantly evolving. Between the rapid pace of change, mounting pressure to accelerate digital transformation, and the uncertain economic, social, and political climate as well as finding and paying for skilled development talent, organizations have their work cut out for them.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
McKinsey & Company
APRIL 12, 2021
How this big shift will threaten the US digital advertising industry—and compel its transformation.
McKinsey & Company
APRIL 12, 2021
The resilience that businesses have developed in the face of disruption can provide a new foundation for growth—provided leaders seize the moment to build on what their people have achieved.
McKinsey & Company
APRIL 14, 2021
For decades, private companies, investors, and public-health leaders have taken a pass on domestic vaccine manufacturing. But a confluence of circumstances may be changing the calculation.
McKinsey & Company
APRIL 13, 2021
Companies can both decarbonize and boost long-term growth. But it means pushing beyond abatement curves’ focus on cost and instead empowering people—while making a few big, strategic bets.
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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.
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