Provana

SEPTEMBER 12, 2022

Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on.

Call Center 244

Call Center 244

Provana

AUGUST 30, 2022

Real-time speech analytics technology has tremendous potential to transform any collections-focused call center from the inside out. Read all benefits here

Analytics 187

Analytics Call Center 187

The Global Small Business Blog

JANUARY 1, 2022

©2022 Laurel J. Delaney. All rights reserved. "Find joy, remain grateful, stay humble, be brave and go global in 2022." – Laurel J. Delaney, creator of the The Global Small Business Blog.

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304

McKinsey and Company

DECEMBER 20, 2022

Generative AI and other foundation models are changing the AI game, taking assistive technology to a new level, reducing application development time, and bringing powerful capabilities to nontechnical users.

145

145

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Hyland

OCTOBER 7, 2022

In this piece: What is digital evolution? Digital evolution vs. digital transformation. Mindset: Transitioning from point-of-transformation to ongoing evolution. Leverage a digital transformation mindset for digital evolution. Building a digital evolution mindset at your organization. Digital transformation. The goal of the 21 st -century enterprise.

Robotics Process Automation 145

Robotics Process Automation Automation Software Flexibility 145

Hyland

SEPTEMBER 5, 2022

Thelma and Louise. Fish and chips. Venus and Serena. Guinness and … well, just about anything. Some things are just better together. That’s the power of partnership — working together so the whole is greater than the sum of its parts. Here’s another combination for the ages: Hyland is now a proud member of the Linux Foundation. Founded in 2000, this nonprofit tech consortium provides a neutral, trusted hub for developers to code, manage and scale open technology projects.

Sourcing 145

Sourcing Collaborations Reduced Costs Management 145

Intelligent Management Inc.

AUGUST 21, 2022

Every solution is a change. If entrepreneurs and leaders want new solutions to be implemented successfully, then all those involved have to be able to adapt their way of behaving to the requirements of that solution. This means we have to develop and communicate this solution in a way that everyone is involved in its construction. They need to be part of building the change and in that way they can own it.

Management 144

Management Out-Tasking Reduced Costs Research 144

Zinnov

AUGUST 24, 2022

By Sean Bouani, Partner, Zinnov; Peter Kirkwood, Principal, Zinnov; Shreyashee Dutt, Zinnov. For SMBs, Cybersecurity hasn’t been a priority, as they focused on generating and growing revenues. But today, it is emerging as a top priority as evident from Zinnov’s recent survey of 600 SMBs (Small Medium Businesses) in the US, which shows that 45% of SMB owners consider Cybersecurity as one of their top 3 priorities, with 18% mentioning it as their #1 priority.

Cybersecurity 144

Cybersecurity Insurance E-Commerce Banking 144

Perficient Digital Transformation

MARCH 4, 2022

Many people have tried to sum up what “digital transformation” means. For the most part, it’s defined as using digital technologies to create or modify processes, culture, and customer experiences to be more effective and competitive. However, this definition doesn’t address how to measure the effectiveness of a business’ efforts to digitally transform itself, nor does it propose where such transformation efforts should focus within the organization.

Human Resources 144

Human Resources Software Management 144

Globalization Partners

SEPTEMBER 8, 2022

After reaching a stage of financial maturity, the next logical step for growing companies is scaling. Scaling a business means setting the stage for company growth without wasting substantial resources. If costs need to increase, they should do so incrementally. For example, say your company gained USD 50,000 in new revenue but had to hire a new employee with a USD 50,000 salary to achieve this — that is not scaling.

Flexibility 140

Flexibility Out-Tasking Payroll Jobbing 140

Advertiser: Paycor

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Velocity Global

JULY 19, 2022

Talented employees look for more than the traditional benefits package. Now that remote work has put the entire world at their fingertips, applicants have more options. Aflac reported that 38% of employees think that a comprehensive benefits package shows that their employer cares. So, to stay competitive, you’ll need to offer creative employee benefits that other employers aren’t.

Healthcare 138

Healthcare Jobbing Flexibility Reduced Costs 138

Provana

SEPTEMBER 6, 2022

In the absence of agent scorecard best practices, there exists no formal system to capture performance issues, benchmark them against industry standards.

Analytics 185

Analytics 185

The Global Small Business Blog

APRIL 8, 2022

©iStock/Tilegen Retreat, not defeat: What Ukraine war means for globalization. But many others caution that while an era of globalization already in retreat is likely to retreat further as a result of the war, no one should expect the full demise of the globalized economy or the international liberal order that fostered it.

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McKinsey and Company

SEPTEMBER 7, 2022

An estimated $600 billion worth of food is lost during or just after harvest. Can manufacturers and grocers do anything about it? Definitely—and it will be good for business, people, and the planet.

Manufacturing 145

Manufacturing Retail 145

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

.orgSource

JANUARY 19, 2022

The Association 4.0 Podcast allows me to do something I love. I’m able to exchange ideas and opinions with the savviest leaders in the industry. Recently, Jacqualine Price Osafo, MBA, CAE, and I had a wide-ranging conversation about the need to shift and the impact of change. The adjustments we made to manage uncertain circumstances […]. The post The Big Shift—A Conversation About the Impact of Change appeared first on.orgSource.

Management 128

Management 128

Hyland

AUGUST 5, 2022

In this piece: 5 steps: How to set employee expectations for remote work. What can you do to support your remote employees? If you’re a manager, a team lead or in HR generally — chances are your employees have requested to work remotely. By 2028, projections by Upwork show that 73% of all departments are expected to include remote workers. With remote work becoming increasingly normalized, fulfilling these requests is no longer as simple as saying “yes.

Out-Tasking 145

Out-Tasking Collaborations Human Resources Flexibility 145

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. For example, in an investment bank , the front-office departments consist of sales, investment banking, private equity, equity research trading, and wealth management.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Intelligent Management Inc.

FEBRUARY 18, 2022

“Without this information I would have gone out of business long ago.” Those are the words of a CEO in a recent conversation and he was not talking about Cost Accounting. Cost Accounting is not giving companies all the information they really need. That may seem astonishing but it is a fact. There is a much simpler and more straightforward way to get real information from the numbers a company is producing to understand business performance.

Accounting 141

Accounting Sales Design Regulations 141

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Talent Management Strategy

JANUARY 13, 2022

An unlikely combo Emily in Paris and Career Coaching Maybe not. Read on. For anyone who lives in a box, sans Wi-Fi, “Emily in Paris” is one of Netflix latest, hottest streamed series. It tells the story of Emily Cooper a PR junior sent from her H.Q. in Chicago to the offices of a French… The post Emily in Paris and Career Coaching appeared first on Dorothy Dalton.

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Perficient Digital Transformation

JULY 26, 2022

Azure Data Factory is a strong ETL tool, with the capacity of creating ETL pipelines using low code/no code approach. This can be achieved with using “ Activities ”. Activities are the tasks that are conducted on data within a pipeline. In this post I demonstrate an ETL process which copies data from one source to another, and performs some tasks on data using Activities in Azure Data Factory as follows: Extracts files with a specific substring in their file names from a pool of data files as a

Sourcing 140

Sourcing 140

Globalization Partners

AUGUST 9, 2022

All savvy business owners know it: To run a successful company, you need to employ the right people. It’s not enough to sell great products, offer quality services, or use the latest and most sophisticated technology — people are the real beating heart of a solid company. This means recruiting the best people for the job is paramount to success. And, if you want to find and secure the best talent, a collaborative hiring strategy is essential.

Collaborations 133

Collaborations Out-Tasking Global Recruiting Jobbing 133

Velocity Global

OCTOBER 4, 2022

Need to obtain a Portugal work visa on behalf of yourself or an employee working for your company? Global employees are the norm for many companies, so whether you’re a Portuguese business looking to hire foreign employees or an expat wanting to enjoy Portugal’s beaches while you work, you’ll need to make the move compliantly. We’ve put together a guide to Portugal’s work visa and residence permit requirements. .

Jobbing 126

Jobbing Research Insurance Service 126

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Provana

AUGUST 30, 2022

With call recording and call center monitoring in place, you can identify areas where your teams are doing well and where you need improvement

Call Center 166

Call Center 166

Blue Ocean

OCTOBER 10, 2022

How do you continue to offer seamless customer service and experience in this new world of remote work? Blue Ocean offers some insights on how to create a contact center location strategy in a remote world.

Customer Service 100

Customer Service Service 100

McKinsey and Company

JULY 13, 2022

People keep quitting at record levels, yet companies are still trying to attract and retain them the same old ways. New research identifies five types of workers that employers can reach to fill jobs.

Research 145

Research Jobbing 145

Neeyamo

APRIL 12, 2022

What do you think off when you have a day off? Time with family? A day to unwind? Leaves are not only necessary for one to feel unconstrained, but they also dispense work-life balance amidst the masses and are a vital part of the glue that holds a society together. Or, in this case, some quality time with your four-legged companions! When Boxpark’s CEO, Roger Wade, took to social media after an employee sought paid time off to spend with their dogs, he was startled to learn that 39% of t

Payroll 119

Payroll Regulations Management Service 119

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Hyland

JULY 19, 2022

We’re building the CommunityLIVE event experience around the topics that support your digital evolution. Join the Hyland community in Nashville, September 11 – 15, for this once-a-year opportunity to get exclusive updates and insight as you take your organization to the next level. Quick links for CommunityLIVE: Register for CommunityLIVE. Agenda | Session Finder.

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

Automation Anywhere

JUNE 15, 2022

Finance and accounting is one of the many corporate functions that is undergoing a digital transformation. Intelligent automation in the form of a Digital Workforce is not only enhancing the productivity and efficiency of finance professionals but also improving accuracy and increasing cash flow. Today, a significant amount of time is occupied by simply processing data in manual spreadsheets.

Accounting 145

Accounting Robotics Process Automation Finance Automation 145

Intelligent Management Inc.

JUNE 2, 2022

In the previous post we looked at interdependencies and establishing the goal of the system. In order to steer our system in the right direction we have to know how to make the right decisions. To do this it is essential that we be capable of assessing to what extent our system is achieving its goal. In other words, we have to be able to measure the system.

Manufacturing 131

Manufacturing Right-Sizing Management Sales 131

Immedus

FEBRUARY 17, 2022

The Power of One: Realizing the Potential of a Single Global Payroll Solution. If you are running international payroll for an organization with employees spread across the globe, how are you managing these multiple payrolls? In one recent survey of payroll professionals, the answer paints a picture of a very disjointed operation where many work with several local payroll providers with little or no connection.

Payroll 119

Payroll Banking Sourcing Software 119

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management