2023

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AI will destroy outsourcing…or will it?

Intelligent Sourcing

Search engines are integrating it. Some writers are striking because of it. Recently, few topics have garnered as much attention as artificial intelligence. With the introduction of new AI platforms, many people are worried about how this technology will affect their jobs. In fact, some are even wondering if AI will eventually replace ALL human-led […] The post AI will destroy outsourcing…or will it?

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What Role Does Digitization Play in Global Expansion?

The Global Small Business Blog

©iStock/guirong hao Apurva Palnitkar, Senior Director Marketing, GoDaddy India says that in today's technology-driven world, the adoption of digital tools and strategies has become paramount for small businesses seeking to thrive and expand their presence beyond local boundaries. SMEs are successfully integrating digital tools into their operations in order to gain competitive edge, improve efficiency, reach a wider customer base, and most importantly in order to go global more effectively.

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Mainframe and the cloud? It’s easy with open source

IBM Business Partners

This is part four in a five-part series on mainframe modernization. The secret to mainstreaming the mainframe into today’s modern, cloud-centric IT environments is to make the experience of working with the mainframe like the experience of working off the mainframe—especially the developer experience (DX). Historically, working on the mainframe was an entirely different experience from the distributed world.

Sourcing 120
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The EU digital strategy: The impact of data privacy on global business

McKinsey and Company

New data regulations from the European Union require organizational attention, and three key steps can help navigate the data privacy landscape.

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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From Data Swamp to Data Lake

Perficient Digital Transformation

For several years now I have heard people that wanted to slow the progress of companies becoming data-driven use the term “Data Swamp”, usually without much understanding of what a Data Swamp is. In this series of blogs, I will define what a Data Swamp really is and why it may not be a bad thing. More importantly, I will explain how straightforward it is to keep a data lake from becoming a Data Swamp or how to turn your Data Swamp into a data lake.

Analytics 111
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What is the future of work?

McKinsey and Company

Just like the world at large, the world of work shifts and changes over time. The future of work refers to an informed perspective on what businesses and other organizations need to know about how work could shift (given digitization and other trends), plus how workforces and workplaces can prepare for those changes, big and small.

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How to build a successful employee experience strategy

IBM Services

Ever since the pandemic changed the corporate world, organizations have rededicated themselves to excelling at employee experience strategy. A successful employee experience strategy (EX strategy) is the best way to recruit and retain top talent , as employees increasingly make decisions on where to work based on how they respond to employee needs. Organizations can prioritize overall employee experience by being thoughtful about how to serve their workers during all stages of the employee journ

Jobbing 104
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Defending Globalization

The Global Small Business Blog

©iStock/wildpixel The Cato Institute has published three new essays for Cato’s Defending Globalization project: Globalization and Growing Global Equality The Reality of American “Deindustrialization” Globalization Has Propelled India to Prosperity To access them all, visit here.

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How can AI help media companies overcome their biggest challenges?

3Pillar Global

Artificial intelligence, or AI, has long been part of the cultural conversation, often as a theme for science fiction. However, AI has truly reached a tipping point recently with the accessibility and widespread adoption of applications like ChatGPT, Bing, Bard, Midjourney, and DALL-E. As these platforms catch on with consumers, many businesses are wondering how they can leverage AI within their strategies.

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Future Of Work Predictions: So Far, So Good, Which Is Kind Of Bad

Forrester Digital Transformation

We Said 2023 Would Be Weird … We Were Right Just over a year ago, we were in the throes of the so-called Great Resignation. Nearly every call I had with a client was about how to compete for talent, including debates over signing bonuses vs.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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E-Commerce SMBs Go Global

The Global Small Business Blog

©iStock/CherriesJD Just by clicking buttons, thousands of small businesses are daring to go global with their wares through e-commerce and this has all been brought on by the pandemic. According to the ‘Amazon Seller Report 2022’ by Payoneer a FinTech company and SellerApp, the year 2022, approximately 63% of small and medium-sized businesses (SMBs) are present on global marketplaces, contributing to nearly 60% of their overall retail sales.

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Bright Ideas Closer Together

The Global Small Business Blog

©2023 Laurel J. Delaney. All rights reserved. "Everyone is a genius at least once a year. The real geniuses simply have their bright ideas closer together." – Georg C.

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Today in Global Small Business: Changing How We See The World

The Global Small Business Blog

©iStock/Chris_Tefme What's affecting me, my clients, my colleagues and other global small business owners: Changing how we see the world in all its beauty and bizarreness. Kylie Jenner: from successful global beauty empire to soon to be fashion empire. Globalization is a funny thing, and McDonald’s today is a many-tentacled entity that morphs to fit the politics of the moment and the regions that franchises operate in.

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Overseas Markets Offer Fantastic Growth Prospects

The Global Small Business Blog

©iStock/small smiles While it is true that many businesses can achieve the aim of international expansion, it is still not the simplest of undertakings. Yet by going global, you can broaden your network of business partners while also enhancing how everyone else around the world views your company. Internationalization comes with expenses and risks, but with careful planning and a well-thought-out export strategy, overseas markets offer fantastic growth prospects.

Marketing 255
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HR’s Blueprint for a Successful 2025

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

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Restoring Global Growth Will Be Challenging

The Global Small Business Blog

©iStock/1st Step The coming downturn is not inevitable, but restoring global growth will be extremely challenging. The IMF’s World Economic Outlook and Global Financial Stability Report suggest a difficult road ahead, warning that “the fog around the world economic outlook has thickened.” The rapid succession of large interest-rate hikes by the U.S.

Banking 251
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The Rise of Global Business Services (GBS)

The Global Small Business Blog

©iStock/Rawpixel Why is Global Business Services (GBS) becoming more popular? While Shared Services has proven its worth in simplifying back-office support functions and maintaining them in-house, GBS takes the concept further and enhances it in several critical ways: Global reach Integrated capabilities Cost efficiency Focus on customer-centricity Flexibility and scalability If you want to achieve greater growth and excellence, GBS is the way forward.

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Today in Global Small Business: Setting Up Your Ecommerce Strategy

The Global Small Business Blog

©iStock/gorodenkoff What's affecting me, my clients, my colleagues and other global small business owners: Setting up your ecommerce strategy. Uniting a divided workforce. How does AI think ? We are only starting to understand that. Quote of the week: "People tend to think of the web as a way to get information or perhaps as a place to carry out e-commerce.

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Moving From the 'Take-Make-Use-Waste' Model to an Efficient Circular Economy

The Global Small Business Blog

©iStock/Chavapong Prateep Na Thalan g The circular economy is pivotal for achieving climate and sustainable development goals and must be included in the COP28 outcomes. With this paper , International Chamber of Commerce (ICC), on behalf of the global business community, underscores the importance to move from the 'take-make-use-waste' model to a sustainable, resource-efficient circular economy.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Making the World a Better Place (wegginar® 5/3/23)

The Global Small Business Blog

©2023 Women Entrepreneurs Grow Global Who doesn't want to make the world a better place? Founder of OMSutra, Jyoti Jaiswal, will be talking about how to get started and weave in positivity and consciously crafted design to make her point. Join Jyoti and wegg® free of charge on Wednesday, May 3rd at 11 AM CT. To learn more and to register, visit: [link].

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Protecting Against The Top Cybersecurity Threats In 2023 Requires A Balanced Approach

Forrester Digital Transformation

Cybersecurity threats continue to plague organizations, multiplying like Mogwai in the 1984 hit movie “Gremlins” (just don’t feed them after midnight). Forrester data shows that almost three-quarters of organizations reported one or more data breaches in the past 12 months.

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The Emerging Role Of The Field Sales Coach: A Success Story

Forrester Digital Transformation

Who doesn’t love a success story? Every year at Forrester’s B2B Summit North America, our sales research team presents new and exciting research, topped off with a captivating B2B Program Of The Year Award presented in a fireside chat with a Forrester analyst.

Sales 246
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Where to start with insights-driven strategy?

Forrester Digital Transformation

“Follow the yellow brick road!” Silly Dorothy. She had it so easy. Dorothy had a magical guide that popped up when she needed help the most. For many executives getting started with forming a data team and insights strategy, the road forward is not so clear.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Three Key Actions Help B2B Marketers Synchronize Buying Signals To Put The Customer First

Forrester Digital Transformation

B2B audiences expect the same responsiveness and relevance in interactions with providers that they seek in their personal consumer interactions.

Marketing 246
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Today in Global Small Business: The New ChatGPT Challenger

The Global Small Business Blog

©iStock/Supatman What's affecting me, my clients, my colleagues and other global small business owners: The new ChatGPT challenger. Meta launches new AI tools for Facebook. The future of AI through the lens of the recent OpenAI debacle. Quote of the week: "No one technology [OpenAI’s ChatGPT and Google’s Bard] has ever surpassed everything else."– iRobot co-founder Rodney Brooks The promise and potential pitfalls of increasingly powerful AI tools.

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Four Reasons Why You Can’t Trust ChatGPT With Your Customers

Forrester Digital Transformation

Pity our friend ChatGPT — he is misunderstood and destined to disappoint every C-suite executive who sees him as a magic force that eliminates the need for human agents in their contact center. He is a powerful fellow that will have an outsized impact on the contact center, but not yet and not on his own.

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Generative AI Goes Mainstream In Security With Microsoft Security Copilot

Forrester Digital Transformation

Typically, security is late to the game with technology innovation. Before we get to see innovative technology, we have to wait for it to matter to security. This time, however, is different.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Revealing The Finalists For Forrester’s Customer-Obsessed Enterprise Award — APAC

Forrester Digital Transformation

We’re excited to announce the finalists for the inaugural Customer-Obsessed Enterprise Award for APAC. Each finalist impressed us with their clear CX visions, sophisticated measurement architectures, and ability to align their organisations.

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AI In Collaboration Tools Is A Tech Problem In Need Of A Human Solution

Forrester Digital Transformation

Generative AI — where AI generates novel content in response to a user’s natural-language request — is about to get baked into our collaboration tools. On March 16, Microsoft announced Microsoft 365 Copilot, which injects generative AI directly into the company’s productivity suite (including Word, Excel, PowerPoint, Teams, and more).

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Convincing Customers To Share “More Data”: A CX NA Sneek Peak

Forrester Digital Transformation

“Get more data” isn’t a strategy. A winning marketing data strategy has to be specific and detailed. Learn more in this preview of my CX North America session.

Marketing 246
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Sales Content Solutions: A Lid for Every Pot

Forrester Digital Transformation

The Forrester Wave™: Sales Content Solutions (SCS), Q4 2022 revealed a market that has radically expanded its capabilities, truly providing a lid for every pot. Modern SCS are multifaceted, highly integrated keystones of the sales/marketing tech stack and are table stakes for most companies past the startup stage.

Sales 246
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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.