2021

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Shipping Companies Expect the Global Crunch to Continue

The Global Small Business Blog

©iStock/chuyu The shipping crisis is getting worse. Here's what that means for holiday shopping. More than 18 months into the pandemic, the disruption to global supply chains is getting worse, spurring shortages of consumer products and making it more expensive for companies to ship goods where they're needed. Shipping companies expect the global crunch to continue.

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Comparing Traditional and Augmented Data Management Models | Market Insights™

Everest Group

Augmented Data Management. VIEW THE FULL REPORT.

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Five Areas B2B Sales Leaders Are Prioritizing In 2022: Straight From The Source

Forrester Digital Transformation

Talking with sellers is like measuring weather patterns; you find out quickly which way the wind is blowing. And the topics Forrester clients ask about often reveal emerging trends. So what’s top of mind for B2B sales teams? I created a list of the top five topics revenue leaders asked me about in my first […].

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15 Ways to Increase E-commerce Conversion Rate

Groove Technology

E-commerce conversions are recorded when someone takes the desired action on your website. This is usually a sale, although sometimes this can mean adding an item to your wish list, shopping cart, or subscribing to your newsletter. So, your e-commerce conversion rate is the process of optimizing your website for more purchases, cart items, etc. In addition, consumers sometimes see online shopping sites as a place to gather information rather than buy.

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How to Set Better OKRs and Drive Results

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.

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Outsourcing’s Best Kept Secret – Offshoring To Pakistan In The Words Of An Industry Veteran

Premier BPO

PAKISTAN BUSINESS PROCESS OUTSOURCING COMPANIES CAN BE A DIFFERENTIATOR FOR YOU IN TERMS OF QUALITY, EDUCATION, CULTURE, AND COST. Offshore Outsourcing to Pakistan is the value-added key differentiator you should consider when choosing an Asian Outsourcing destination in 2021-2022. Ranked high among the top emerging digital hub destinations by a Kearney 2019 report, Pakistan surpasses well-established Asian outsourcers like India, China, and the Philippines in terms of financial viability.

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Building value-chain resilience with AI

McKinsey & Company

Value chains are facing increased uncertainty. A threefold approach underpinned by artificial intelligence can help companies adapt to rapidly changing markets and operational challenges.

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Citizen Development—What Every Business User Should Know

Automation Anywhere

You’ve been invited to become a citizen developer in your company. If you go online, you’ll find lots of articles about citizen development. In a nutshell, citizen developers are usually nontechnical employees such as business users or subject matter experts who learn how to build intelligent automation software bots to handle their workflows. Here’s why citizen development is a good thing for you.

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Today in Global Small Business: Orlinski's World

The Global Small Business Blog

©iStock/Beboy_ltd What's affecting me, my clients, my colleagues and other global small business owners: Turning you on to Richard Orlinski's magnificent work (France). How to build brand love. How corporations organize global production is becoming increasingly unsustainable. Quote of the week: "Art is the desire of a man to express himself, to record the reactions of his personality to the world he lives in." – Amy Lowell 10 potential New Year resolutions for global small businesses.

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Everything Shortage

The Global Small Business Blog

©iStock/dorian2013 Disruptions in global supply chains have generated the phrase "everything shortage." But US imports are at record levels at some ports, and Americans are breaking shopping records, too. Supply-chain professionals plan to alleviate the backlog container by container. What's up? Yet claims that the country is running short on everything miss a key point.

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The Leaves Grow Old

The Global Small Business Blog

©2021 Laurel J. Delaney. All rights reserved. "How beautiful the leaves grow old. How full of light and color are their last days." – John Burroughs.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Just Relax and Have Fun Doing What You Are Doing

The Global Small Business Blog

©2021 Laurel J. Delaney. All rights reserved. "Relax. Just relax and have fun doing what you're doing. Don't worry so much about being results-oriented. Just commit yourself to the moment." – John Goodman.

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Setting Your Sight on a Sustainable Future

The Global Small Business Blog

©iStock/metamorworks According to Xero, building a fast-growing but sustainable business means consciously managing our environmental impact, helping to build thriving communities, and cultivating an engaged workforce. That’s why Xero introduced an environmental sustainability program called Net Zero @ Xero and since 2019 has been committed to carbon neutrality, offsetting 100% of their global organization’s scope 1, 2 and 3 greenhouse gas emissions across owned and operated businesses in Austra

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Lives Are Like Rivers

The Global Small Business Blog

©2021 Laurel J. Delaney. All rights reserved. “Lives are like rivers: Eventually they go where they must. Not where we want them to.” – Richard Russo, author and screenwriter.

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Never Stop Trying

The Global Small Business Blog

©2021 Laurel J. Delaney. All rights reserved. "Never stop trying. Never stop believing. Never give up. Your day will come." – Mandy Hale.

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Revolutionizing Hiring: Remote-Insourcing That Slashes Turnover & Training Costs!

What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.

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Estée Lauder: The Global Leader in Prestige Beauty

The Global Small Business Blog

©iStock/Galeanu Mihai Estée Lauder is considered the global leader in prestige beauty – offering high quality products and experiences, inspiring consumers to express their individual beauty. We [Estée Lauder] are the only company focused solely on prestige makeup, skin care, fragrance and hair care. We have a diverse portfolio of more than 25 brands, and our products are sold in approximately 150 countries and territories.

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Catch Excellence

The Global Small Business Blog

©2021 Laurel J. Delaney. All rights reserved. "Perfection is not attainable, but if we chase perfection we can catch excellence." – Vince Lombardi.

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Life Starts All Over Again

The Global Small Business Blog

©2021 Laurel J. Delaney. All rights reserved. "Life starts all over again when it gets crisp in the fall." – F. Scott Fitzgerald.

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Radically Transform the World

The Global Small Business Blog

©2022 Laurel J. Delaney. All rights reserved. “You have to act as if it were possible to radically transform the world. And you have to do it all the time." – Angela Davis.

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No Excuses: The Definitive Guide to Managing a Remote Team

Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

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Merry Christmas!

The Global Small Business Blog

©2021 Laurel J. Delaney. All rights reserved. Wishing you a joyous Christmas! – Laurel J. Delaney, creator of The Global Small Business Blog.

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Paris is a Moveable Feast; So is Tianducheng

The Global Small Business Blog

©iStock/DashaMuller "If you are lucky enough to have lived in Paris as a young man, then wherever you go for the rest of your life it stays with you, for Paris is a moveable feast," sys Ernest Hemingway posthumously in his published memoirs A Moveable Feast (1964). It appears one town in China has taken the Nobel laureate's words to heart, quite literally.

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Today in Global Small Business: The Hurricane Edition

The Global Small Business Blog

©iStock/MikeMareen What's affecting me, my clients, my colleagues and other global small business owners: What are hurricanes ? What does it mean when a hurricane continues to ' rapidly intensify ?' What's in store for Hurricane Ida when it hits Louisiana? Quote of the week: “Through meteorology, we know essentially how hurricanes form, even though we can't say where the next storm will arise." – Eric Maskin 2021 Atlantic Hurricane season fast facts.

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Find a Forest That Brings Beauty to Your World

The Global Small Business Blog

©iStock/vichie81 Find a forest – from Japan to USA to Canada – that brings you calm and beauty. Even plant a tree if you feel so inclined.

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Case Study: How Adding an Internship Program Takes Nearshoring to The Next Level

Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

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The Digital Transformation Will Continue to Happen

The Global Small Business Blog

©iStock/Funtap Sheryl Sandberg, Facebook COO said small businesses will keep choosing the internet to reach their customers even after the pandemic subsides and brick-and-mortar advertising options become more useful. With an interview with Bloomberg News she said “That digital transformation will continue to happen. It might happen at a slightly slower rate but I think that the transformation and people moving to be online is going to continue to happen.

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What Do Plumbers and Gen Zers Have in Common?

The Global Small Business Blog

©iStock/AndreyPopov Both are spending money right now. That is, plumbers and Gen Zers. AmEx said that card acquisitions hit a record level in the third quarter for U.S. small-business and consumer Platinum and Gold cards. The company noted that goods-and-services spending by global small- and medium-size enterprises in the third quarter was 21% above the same period in 2019, before the pandemic, compared with a 4% currency-adjusted rise for billed business overall.

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The Next Decade of Healthcare Is Primed For Seismic Disruption By Hospital-At-Home

Forrester Digital Transformation

Starting in the 1800s, house calls from physicians were the norm. Traveling was too difficult for sick patients and house calls eliminated most of the healthcare costs of a standard visit. Until the 1940s, house calls were the primary modality of care. Physicians would travel with their medical supplies on foot or by horseback to […].

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Targeting Truth In The Misinformation Age

Forrester Digital Transformation

Gen Z schools America once again. 23-year old Peter McIndoe from Memphis started a movement that went viral: Birds Aren’t Real. The movement propagated a conspiracy theory that the US government replaced all birds with drones sent to spy on its citizens. The movement drew thousands of followers, including 75K on Twitter, 360K on Instagram, […].

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Enterprise Knowledge Assistance Powered by AI for Smarter Decision Making

The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.

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Meet Your New Technology, Architecture, & Delivery Analyst

Forrester Digital Transformation

When did you join Forrester? I began my latest career adventure with Forrester in November, 2021. The Forrester “Bold at Work” values will be core drivers for my research with the intent of enabling clients and technology vendors to also be “bold at work”. Together, we’ll accomplish great things. I have always focused on delivering […].

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Divide And Conquer: Rapid Response To The Apache Log4j Vulnerability

Forrester Digital Transformation

It’s been … a weekend for security pros. The Apache Log4j vulnerability (CVE-2021-44228) affects somewhere between 0 and 3 billion-plus of the devices currently running Java. Luckily, a metric ton of amazing advice exists on #InfoSecTwitter right now. It’s a lot to consume at once, which is why we‘ve put together three parallel workstreams you […].

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Presenting The Forrester Wave™: Enterprise Service Management, Q4 2021

Forrester Digital Transformation

In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation. Now, we are pleased to announce The Forrester Wave™: Enterprise Service Management, Q4 2021. In 2018, ITSM vendors were still completing the transition […].

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Multicloud Is Hard, But Single-Cloud Failures Make It Necessary For Enterprises

Forrester Digital Transformation

Our research has found that, while most enterprises use multiple public clouds or some form of hybrid cloud implementation, it isn’t done for resilience purposes. The reasons for this are many, but to summarize, building applications to use multiple clouds is hard. There can be massive inefficiencies, complexities, and redundant tasks in managing multiple versions […].

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.