Magellan Solutions
NOVEMBER 23, 2020
The COVID-19 pandemic has swept the world, and continues to affect us all. Now, we are living in a new kind of normal. And everyone, including law firms must adjust accordingly. But any change can fill us with uncertainties. You might ask yourself: what exactly are these changes? And how deep are its effects on me and my business? Most of all, how do you ensure success despite this new predicament?
Automation Anywhere
DECEMBER 31, 2020
The rapidly-changing environment brought on by the pandemic year forced many companies to accelerate their digital transformation plans and implement automation within their organizations—seemingly overnight. Now, as we head into 2021, the focus on reskilling and upskilling the workforce has become more urgent to accelerate the growth of automation within organizations.
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Customer Serv Outsource Smarter
MAY 20, 2020
Over the years, CustomerServ has answered numerous questions from business leaders about outsourcing. Misconceptions and fears related to outsourcing often prevent organizations from experiencing the benefits of a strategic partnership with the right call center vendors.
Jonajo Blog
NOVEMBER 11, 2020
Did you know that by 2040, 95% of all purchases are expected to be via ecommerce? Ecommerce is one of the fastest growing revenue streams for businesses. As of 2017 China (the world’s fastest-growing ecommerce market) had an estimated value of $672 billion. Sounds like a huge opportunity that you don’t want to miss out on, doesn’t it? But what is it?
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
https://www.hcmworks.com/blog
OCTOBER 5, 2020
A managed service provider (MSP) is an outsourced third-party company that manages and assumes the responsibility of a defined set of day-to-day management services to its customers. It is a strategic method of improving operations that is commonplace among large corporations as well as small and medium-size businesses, non-profit organizations, and governments.
SourceFit
DECEMBER 13, 2020
The Philippines BPO ( business process outsourcing ) industry is expected to perform better than the Philippine economy this year although the sector will not see revenue growth, according to a study commissioned by the IT and Business Process Association of the Philippines (IBPAP) to revise industry forecasts up to 2022. Philippines BPO Companies to Lose Zero Jobs Despite Pandemic.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
McKinsey and Company
FEBRUARY 21, 2020
Updated annually, our Private Markets Review offers the best of our research and insight into private equity, private real estate, and other private markets. Explore the findings from our most recent report and scroll for past years’ reports.
Risk Guide
NOVEMBER 15, 2020
By Horst Simon, The Risk Culture Builder. Maybe the time has come to finally take the people side out of Risk Management—let us change the Basle definition and say Operational Risk is just systems, processes and external events, that is anyway the perception that was followed by most in the world. Even after the publication of the IRM’s Guidance papers on Risk Culture and the later study by the London School of Economics, the whole world is still adjusting to the people thing at a snail’s pace.
Pure Moderation
DECEMBER 31, 2020
1. What is content moderator? A Content Moderator not only takes the responsibility of approving content but also makes sure that content is placed in the right category before getting it live on a website or an online platform. In other words, the content moderator evaluates and filers the submitted content of users to be in line with the content requirements and standards of a particular platform. 2.
Velocity Global
DECEMBER 23, 2020
The global economy was thrown into disarray in 2020, exposing critical supply chain vulnerabilities and causing businesses to rethink strategies. According to a recent Accenture report, 94% of Fortune 1000 companies said the pandemic led to supply chain disruptions, while 75% said COVID-19 negatively affects their businesses. To overcome these challenges, companies explore new ways to mitigate risk and reduce operational costs.
Advertiser: Paycor
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Magellan Solutions
APRIL 16, 2020
Outsourcing can benefit businesses of all industries and sizes, especially during challenging times. For US companies that outsource offshore, one of its greatest benefits is additional support during recessions. While you can always outsource within your territory, a growing number of companies find it more effective to do it offshore. In fact, a lot of key industry players are taking advantage of offshore outsourcing.
Automation Anywhere
NOVEMBER 19, 2020
Life sciences companies began the year 2020 with significant challenges, including COVID-19. The virus created an instant demand to fast-track products without sacrificing quality and profitability and to ensure continuity of medical supplies. Add to that challenge the increasing pressure on life sciences companies from generics. Development and manufacturing costs were increasing, along with customer expectations.
Customer Serv Outsource Smarter
APRIL 9, 2020
The impact of the coronavirus pandemic (COVID-19) instantly brought to light the value of remote call center agents for business continuity, risk mitigation and staffing fluctuations.
Jonajo Blog
NOVEMBER 4, 2020
Is it just me or does it seem like everyone and their mother is interested in marketing some product or service on social media? From the constant self-promotion of multi-level marketing companies to the viral tweets of fast-food chains, all levels, sizes and types of businesses are taking advantage of social media. But why? How come some businesses thrive on social media while others flop?
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
https://www.hcmworks.com/blog
NOVEMBER 11, 2020
When procurement departments first got involved with managing an increasingly growing contingent workforce , they were often tasked by executive teams to reduce costs. The initial premise was that procuring people, with specific skills and intellectual capital, was not unlike procuring any other needed resource. Procurement traditionally concentrated on cost, risk, and measurement, and this competency was extended to staffing contingent workers.
Avasant
DECEMBER 23, 2020
Press Releases. Transforming The Customer Experience During Covid-19 And Beyond. Los Angeles, December, 2020. The pandemic resulted in changing consumer behaviors with a significant uptick in the use of digital services. As new digital channels emerge, multiple technologies and trends are reshaping the customer experience (CX). The increased emphasis on data, personalization, and multichannel communication requires that enterprises focus on trust, empathy, and replicating the offline experience
Blue Ocean
DECEMBER 21, 2020
Have you ever been more ready to end a calendar year? In our world of customer care, empathy has always been the cornerstone, the key to happy customers and happy clients. When 2020 came along and turned the world upside down, empathy became simply priceless. Impacted by the pandemic, unemployment, health issues, wildfires, lockdowns, and endless other challenges, customers needed a point of human connection more than ever before.
Working Solutions Outsourcing
DECEMBER 16, 2020
This year has been tough on businesses large and small. From retail to healthcare to food service, we have experienced plenty that could be catastrophic to any businesses. Here are some tips to help us all get through this time.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
3Pillar Global
DECEMBER 10, 2020
How AI is Used in Finance & Banking. Artificial intelligence (AI) plays a critical role in nearly every industry–retail, marketing, manufacturing, healthcare, the list goes on. However, some of the most game-changing benefits of AI are specific to the financial services sector. The finance and banking industry has seen its fair share of ups and downs throughout the years–from the Great Depression to the 2008 housing crisis, and most recently, COVID-19–and dealt with issues
Pure Moderation
DECEMBER 9, 2020
1. Live Chat Agents With nearly 75% of live chat users rating their satisfaction as ‘high’, live chat support has been becoming the most preferred customer support channel used by customers, particularly among Millennials. The live chat service enables your customers will expect to provide the answers that they seek 24/7, 365 days a year. That is the reason why live chat support is used in a lot of businesses to provide real-time answers to customer inquiries.
Velocity Global
DECEMBER 21, 2020
For HR teams managing international employees, staying on top of holiday bonus payments is critical. Bonus laws differ from country to country, presenting compliance risks for companies that fail to understand individual requirements. Although not every country’s federal law mandates that companies pay bonuses, HR teams must stay vigilant in every market.
Magellan Solutions
JUNE 7, 2020
B2B telemarketing is one of the most effective methods of generating leads. Why? Because it generates trust by leveraging the power of phone calls in building personal connections. As you know, business-to-business transactions are more challenging. Clients tend to do more research than their B2C counterparts. Their journey along the sales funnel takes longer because of the crucial decisions they have to make.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Automation Anywhere
NOVEMBER 16, 2020
It’s no secret that businesses search far and wide for ways to gain an edge over the competition. Sometimes, getting that advantage is a matter of making the right hire—namely, in this case, a data engineer. What is data engineering? The role of the data engineer is to mine data. They use their skillset to build architectures such as databases and processing systems to extract value from the data, which can then can be used to add value to a business.
Customer Serv Outsource Smarter
FEBRUARY 25, 2020
The business world is evolving at an unprecedented rate. Maintaining a competitive advantage in times of rapid change and transformation requires companies to stay razor-focused on their core competencies and the ability to innovate and flex with market demands.
Jonajo Blog
DECEMBER 24, 2020
As the world continues to move toward greater technological advancements, only one thing is certain for businesses: you either keep up or get left behind. For that reason, many businesses are creating what is being called digital transformation strategies. These strategies will be used to form how the company moves forward and positions itself in the digital world.
https://www.hcmworks.com/blog
AUGUST 4, 2020
Your vendors are critical to the success of your company. They drive new growth within your industry and ensure your able to achieve revenue and profit goals. T hey are at the heart of many of your organization’s processes and activities. However, you might not consider how important it is to effectively manage your relationships with them. In the past, procurement was simply the department that bought goods and services.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Avasant
DECEMBER 21, 2020
Press Releases. Service Providers Helping More Firms Cash In On Digital Finance Transformation. Los Angeles, December, 2020. COVID-19 has revealed that many enterprises need to shift from in-house finance and accounting (F&A) process management to outsourcing it to F&A service providers. Technology is less and less being treated in a siloed manner, and instead it has now become an integral part of operations.
SirionLabs
DECEMBER 9, 2020
In an ideal world, the need for a contract would perhaps be non-existent. That will not happen in our lifetime, and contracts will have a fundamental role across civil, private, and even inter-planetary deals (e.g. Mars and Moon exploration related contracts at NASA ). Many insightful discussions with one of my mentors ( Mark Voytek , Chief Customer Officer, SirionLabs) have led me to delve into the true purpose of a contract.
Safeguard Global
DECEMBER 7, 2020
After a tortuous path, Brexit was finally implemented when the United Kingdom left the European Union on January 31, 2020. As the transition period commenced, the COVID-19 pandemic and resulting economic uncertainty took everyone by surprise and dominated business leaders’ attention throughout 2020. But with the Brexit transition period ending on December 31, 2020, it’s time to look carefully at the post-Brexit impact on U.K. businesses that employ EU citizens.
Chazey Partners
DECEMBER 2, 2020
[Colombia – December 2020] – Chazey Partners, a leading management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), congratulates its new-hire, Melissa Acosta, on … Chazey Partners and COVID19: a New Staff’s Impression Read More ». The post Chazey Partners and COVID19: a New Staff’s Impression appeared first on Chazey Partners.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
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