Efficiency Facilities Management Shared Services 
Automation Anywhere
OCTOBER 26, 2020
ESM extends ITSM—which focuses on getting people the IT services they need—beyond technology to address the full array of services business users require. Enterprise managed services include anything from HR to procurement processes, from facilities management to legal requirements.
Everest Group
OCTOBER 31, 2022
The normative definition for the GBS model is the central provision of facilities management, administrative services, HR services, metrics reporting, infrastructure, and often capabilities such as cross-functional collaboration, continuous improvement, program and change management in an offshore location while the business takes the delivery risk.
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Magellan Solutions
MAY 3, 2022
Because of the 24/7 operations, unique technologies, and better innovation of call centers in countries like the Philippines and India, the company expected to get better assistance in processing efficiencies. It provides various services including cable television, home internet service, and telephone service.
The Hackett Group
JULY 13, 2021
Citibank – Winner, Account-to-Report – Finance and Risk Shared Services Digital Transformation Journey. The team experimented with a minimum viable version of the Price Manager program for six months, after which it rolled out the system to the entire company.
Magellan Solutions
MAY 6, 2020
Because of the 24/7 operations, unique technologies, and better innovation of call centers in countries like the Philippines and India, the company expected to get better assistance in processing efficiencies. It provides various services including cable television, home internet service, and telephone service.
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