The Rise of Global Business Services (GBS)
The Global Small Business Blog
OCTOBER 25, 2023
©iStock/Rawpixel Why is Global Business Services (GBS) becoming more popular?
Will India’s Permanent Establishment Tax Disrupt the Global Business Service Landscape? | Blog
Everest Group
MAY 21, 2024
As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics.
Join 19,000+
professionals
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
12 Steps to Effective Change Management in Global Business Services | Blog
Everest Group
OCTOBER 23, 2023
Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Reach out to discuss with our analysts.
Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook | Webinar
Everest Group
NOVEMBER 19, 2024
IST Global businesses are at a unique inflection point of growth. Moving past GBS model evaluations based on outdated metrics, such as cost efficiency and operational performance, offers businesses the opportunity to drive strategic value and innovate for greater capabilities. CDT | 10 a.m. EDT | 3 p.m. GMT | 8:30 p.m.
Five Actions GBS Organizations Must Take to Address the Global Business Services Trends and Challenges of 2022 | Blog
Everest Group
MARCH 23, 2022
2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS provided the needed strength and agility to seamlessly supply value without disruption from the pandemic.
One of the Best Strategic Business Decisions: Outsourcing
Premier BPO
JUNE 7, 2024
Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.
Outsourcing 
244
244 
The Rise of Global Business Services: The Future of Shared Services
Zinnov
OCTOBER 20, 2023
“ Efficiency is doing things right; effectiveness is doing the right things. ” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent.
Moving from Shared Services to Global Business Services
AH Anderson Consulting
JUNE 22, 2016
At that time, companies desired even greater efficiency, wider geographic reach, and broader scope coverage from its SS, to handle greater regulatory scrutiny for the same or even lower costs! Global Business Services (GBS). So, what is GBS? Definition. 3) End-to-End View – enables an end-to-end process view (i.e.,
Taking Global Business Services to the Next Level
AH Anderson Consulting
JUNE 30, 2016
For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) HR, IT, Finance, etc.)
4Cs to Successfully Attain Business Agility in GBS Organizations
Everest Group
APRIL 26, 2022
Business agility has emerged among leading Global Business Services trends as a key driver for growth, innovation, and business excellence. Attaining business agility requires new ways of thinking and working. 4Cs to successfully attain business agility in GBS organizations.
New Everest Group Study Highlights Egypt’s Prospects as a Global Services Hub
Everest Group
JULY 30, 2024
DALLAS, July 30, 2024 — Everest Group has released its in-depth report evaluating the nation’s potential as a location for offshore global services. For IT, BP and ER&D-focused ventures looking to expand their offshore locations for global business services, the research found that Egypt proves a fertile ground.
Service 130
130 
Managing the GBS Hybrid Resourcing Model – Break Free from Habit or Fall Behind | Blog
Everest Group
JULY 26, 2024
Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. At the top, the central strategy team guides where and how work should be done—onshore, offshore, nearshore, in-house, or outsourced—to balance cost, efficiency, and quality.
Management 147
147 
The Golden Path: How Indian Finance COEs are Transforming Global Business Services
Zinnov
AUGUST 28, 2023
Market volatility, uncertainty, complexity, and ambiguity are some of the factors forcing SSCs to pivot their business models to buffer them from future shocks. This highlights the dependency on these centers for cost optimization, process efficiencies and standardization, and large-scale digital transformation.
Change Management Platforms: Are We Still Just Rearranging Deck Chairs on the Titanic? | Blog
Everest Group
SEPTEMBER 9, 2024
They expect CM solutions to be tailored to the unique needs of their business functions and industries, offering customization that drives more relevant and actionable outcomes Beyond visibility, efficiency gains are becoming a critical expectation.
Management 130
130 
Unlock a New Source of Value Creation – Integrate Sustainability into the GBS Charter to Help BFS Firms Realize Their ESG Goals | Blog
Everest Group
NOVEMBER 16, 2022
Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.
Sourcing 130
130 
Improve Your GBS Employer Brand | Learning from the Best in Poland | LinkedIn Live
Everest Group
MAY 11, 2023
IST Poland has become a powerhouse in Global Business Services (GBS) and a Centre of Excellence for GBS. This is thanks to the competencies in GDPR and software development, accompanied by a healthy pool of STEM talent and multilingual customer service. CDT | 1 p.m. BST | 2 p.m. CET | 5:30 p.m.
79% of Executives Attend Global Events to Learn from Real Case Studies, 55% Also Cite Networking with Peers—Everest Group
Everest Group
MAY 30, 2024
The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”
Advisory 130
130 
Everest Group Names 2024’s Top Employers for GBS and Tech Talent
Everest Group
JULY 8, 2024
Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. Employee engagement, people centricity and talent development remain at the core of JTI’s GBS strategy.
Lucy Birch Joins Everest Group as Chief Marketing Officer
Everest Group
JUNE 18, 2024
” The agenda will help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”
Marketing 130
130 
‘Do More with Less’ Will Be Driving Force for Enterprises in 2024 — Everest Group
Everest Group
DECEMBER 8, 2023
Overall, our research indicates that 2024 will be a ‘nose to the grindstone’ year of improving operational efficiency.” Further, enterprises expect to increase the leverage of Global Business Services and offshore locations.
Analytics 130
130 
If You Don’t Have a Seat at the Table, Are You on the Menu? | Blog
Everest Group
OCTOBER 16, 2024
Most industry reports and surveys proudly proclaim that global business services organizations increasingly have been invited to rub shoulders with the C-suite, influencing strategy, yucking it up with the enterprise’s CXOs, and ensuring that GBS is embedded in the operating model. Seat at the table, seat at the table.
SSOW 23 Key Takeaways – Leading Shared Services into the Future
Premier BPO
MARCH 29, 2023
This year’s event was held from March 23 rd to 26 th under the theme of “Leading Shared Services into the Future”. The week featured prize-winning speakers and Global Business Services giants. Premier BPO was a sponsor at the event and showcased at booth #108.
Shared Services 100
100 
Is 2024 a Year of GBS Reckoning? | Blog
Everest Group
JANUARY 11, 2024
From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? For the first time in its short history, the model was tested, and it passed with flying colors. Prove that collaboration doesn’t have to happen in a conference room?
GBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations | Blog
Everest Group
JANUARY 5, 2023
Change management is essential for any Global Business Services (GBS) organization, yet it is also one of the more challenging feats to grasp and implement. Organizations need a thorough method to test change management from project to project, and then alter or build on it to make the model more efficient.
Management 130
130 
The Evolution and Growth of Global Capability Centers (GCCs) and the Critical Role of Providers | Blog
Everest Group
SEPTEMBER 30, 2024
For instance, India and Eastern Europe have become hubs for IT and software development talent Cost arbitrage: While cost savings remain a key driver, the focus has shifted to achieving cost efficiency without compromising quality. Enterprises must carefully assess their options and choose partners that align with their strategic goals.
Strategies to Kickstart Process Improvements in Banking
Automation Anywhere
APRIL 27, 2022
Your need to be effective and efficient in the transformation effort requires comprehensive data and insights into how your bank operates. The challenge for banks is to be effective and efficient in finding, implementing, and sustaining organizational improvements in effectiveness and efficiency.
Banking 98
98 
How Banking GBS Organizations Have Evolved to Drive Enterprise Data Transformation | Blog
Everest Group
FEBRUARY 21, 2022
With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. Data is a powerful force.
Banking 130
130 
Data-driven Productivity: Unlocking Sustainable Growth in GBS Organizations
Zinnov
SEPTEMBER 17, 2024
Our research into Global Business Services (GBS) organizations reveals a clear Evolution Trajectory, illustrating how the focus has shifted from narrow efficiency metrics to a broader emphasis on innovation and value generation. This shift in focus brings with it new challenges and opportunities for GBS leaders.
The Hackett Group: Supply Continuity and Inflation Are Critical Procurement Priorities for 2023
The Hackett Group
MARCH 16, 2023
and an efficiency gap of 7.8%. indicates a growing reliance on technology to increase procurement productivity, efficiency and effectiveness. An expected 10.6% increase in workload, combined with smaller increases in procurement staffing and budgets, will drive a productivity gap of 7.4% An increase in technology spend of 5.7%
Advisory 98
98 
Hackett: Digital Transformation is a Leading Priority for Finance in 2023, As Companies Respond to the Global Economic Downturn
The Hackett Group
MARCH 14, 2023
Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.
Finance 97
97 
Hackett: 2023 HR Key Issues Research Finds Troubling Disconnect Between Critical Priorities and the Ability to Execute Improvements
The Hackett Group
MARCH 23, 2023
In addition, HR leaders face increasing productivity and efficiency gaps, with workload expected to increase by 10.5% projected increase, which will make it more challenging for HR to rely on technology to close efficiency gaps. and only minimal increases in staffing and budgets, the research found.
Research 98
98 
Hackett: 2023 Brings Increasing Cost for HR But Greater Business Impact
The Hackett Group
SEPTEMBER 28, 2023
The Hackett Group’s Digital World Class human resources research is based on an analysis of results from recent benchmarks, performance studies, and advisory and transformation engagements at hundreds of global companies. Now, they can more effectively focus on attracting, retaining, developing and engaging employees.”
Human Resources 116
116 
2024 Guide: Why UiPath Ranked as The Best Automation Platform for RPA
V-Soft Consulting
MARCH 8, 2024
The Value of Robotic Process Automation Robotic Process Automation ( RPA ) helps automate processes, allowing early adopters in service delivery and GBS (Global Business Services) to achieve cost efficiencies and create more nimble and competitive businesses.
What Is A Center Of Excellence (COE) And Why Should Organizations Set It Up?
Zinnov
FEBRUARY 19, 2024
The Software Engineering Institute of the Carnegie Mellon University defines a COE as “A premier organization providing an exceptional product or service in an assigned sphere of expertise and within a specific field of technology, business, or government, consistent with the unique requirements and capabilities of the COE organization.”
Analytics 95
95 
Why All the Hype around RPA?
AH Anderson Consulting
JANUARY 17, 2017
The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Processes most suitable for RPA tend to reside in shared services or its more progressive partner Global Business Services, and other back office areas of companies.
How to De-risk Your Business by Setting up a Global Capability Center (GCC)
Zinnov
OCTOBER 26, 2023
The way GCCs are structured and set up, helps companies minimize risks, bring in efficiencies, optimize operations, and ensure long-term sustainability. Global Capability Centers also ensure accelerated innovation and business continuity, while reducing costs and risks. Take COVID-19 or the ongoing wars, for instance.
The Hackett Group Launches Ai XPLR: A Pioneering Gen AI Readiness and Opportunity Assessment
The Hackett Group
DECEMBER 7, 2023
Ai XPLR is not just a tool for improving efficiency – it’s a catalyst for reinventing how we do business. Through strategic investments in AI technologies and partnerships, we aim to unlock new possibilities that will not only benefit our clients but also shape a smarter, more efficient future.”
Advisory 64
64 
The Next Normal: The Only Constant is Change Itself
Anexa
MAY 16, 2022
A two-year global pandemic flattened many economies and had the unexpected effect of transforming others. It raised many questions, like can productivity and efficiency be an integral part of the work-from-home model, and how can advanced technologies support seamless operations?
E-Commerce 52
52 
Hackett: Procurement Renews Focus On Cost Reduction as its Top Priority
The Hackett Group
FEBRUARY 16, 2024
Procurement leaders are also actively evaluating how generative AI (Gen AI) can help them improve both efficiency and effectiveness in a range of functional areas. Procurement is once again anticipating an efficiency gap in 2024 as workload is expected to increase by 8% in 2024, while budgets are expected to rise by only 1.6%.
Advisory 59
59 
Redefine your business operations with an award-winning service provider
Capgemini
APRIL 11, 2023
Indeed, a recent report by the Shared Services & Outsourcing Network (SSON) states that most shared service organization (SSO) leaders have taken steps to pre-empt further fallout by evolving a robust global business services (GBS) model.
Service 52
52 
53% of GBS Leaders Prioritize Productivity: Zinnov-ProHance Study Reveals Data-driven Strategies for Organizational Success
Zinnov
SEPTEMBER 24, 2024
Bengaluru, 19 September 2024 : In the face of mounting macro-economic challenges, Global Business Services (GBS) organizations are at a pivotal moment. This focus is driven by the dual need to enhance operational efficiency and foster innovation amidst ongoing economic headwinds.
Analytics 40
40 
Hackett: Finance Leaders See Cost Containment and Cash Flow Optimization as Top Priorities for 2024
The Hackett Group
FEBRUARY 13, 2024
While the projected productivity and efficiency gaps have shrunk somewhat since last year – down from 9% and 10% respectively to 6% – they are still significant. Profitability goals and margin expansion also moved into the top five.” The good news is that the path to reducing costs is clear. About The Hackett Group The Hackett Group, Inc.
Finance 59
59 
The Hackett Group Announces 2024 Digital Award Winners
The Hackett Group
SEPTEMBER 24, 2024
The 2024 Digital Award winners and their win categories are: 3M (Order-to-Cash), MTN Group (Source-to-Purchase), IBM (Plan-to-Results), CMA CGM (Market-to-Opportunity), Johnson & Johnson (J&J) (Global Business Services – Service Desk), Intermountain Health (Talent Acquisition), WNS (Talent Management), and Micron Technology, Inc.
The Business Benefits of Impact Sourcing: Beyond Social Good
NoonDalton
DECEMBER 4, 2023
In today’s fast-evolving business landscape, the integration of Environmental, Social, and Governance (ESG) principles into corporate strategies is not just a trend but a fundamental shift in how businesses operate and thrive. The business benefits of Impact Sourcing extend far beyond the realm of social responsibility.
Let's personalize your content