Premier BPO

OCTOBER 8, 2024

EDI ensures efficient and accurate data flow between partners, while ETL consolidates this data for comprehensive analysis, enhancing decision-making and operational visibility.  This capability allows businesses to make quicker, more informed decisions, improving operational efficiency and responsiveness to market changes.

BPO 245

BPO Co-Sourcing Outsourcing Efficiency 245

Everest Group

JULY 30, 2024

Leading global research firm, supported by Egyptian Government Agency ITIDA (Information Technology Industry Development Agency), assesses the IT, business processes and engineering research & development potential in Egypt. This drives maximum operational and financial performance and transformative experiences.

Service 130

Service Offshoring Global Business Services Research 130

IBM Services

SEPTEMBER 11, 2023

Government agencies are under pressure to close the gap between the needs and expectations of their residents and the level of services that government IT systems can realistically support. Government executives face several uncertainties as they embark on their journeys of modernization.

Government 89

Government Design Co-Sourcing Research 89

Perficient Digital Transformation

MARCH 6, 2025

With deep expertise across Google , Adobe , Salesforce , Microsoft , and AWS technologies, we design and deploy scalable, high-impact solutions that drive efficiency, innovation, and measurable business outcomes across industries. Did we conduct user research with the target audience and validate our UX designs with them?

Design 64

Design Manufacturing Out-Tasking Administrative 64

IBM Services

JANUARY 15, 2024

In 2024, the ongoing process of digitalization further enhances the efficiency of government programs and the effectiveness of policies, as detailed in a previous white paper. Only by doing so can governments establish themselves as trustworthy stewards.

Government 67

Government Research Regulations Automation 67

Forrester Digital Transformation

NOVEMBER 16, 2022

Even in government agencies and non-profits, growth is important to efficiently fulfilling and improving the mission. We are conducting research into how a traditional IT organization supports their company’s growth […]. Revenue growth and profit growth are the raison d’etre of companies.

Government 130

Government Research Efficiency 130

Everest Group

JANUARY 18, 2024

Our research clearly documents that most organizations are in what we call ‘Wave 1’ or the pilot phase of gen AI adoption; however, in 2024 and 2025 we fully expect more organizations to advance to the ‘Wave 2’ phase of production-grade deployments. The full report is available for complimentary download.

Research 162

Research Government Retail Healthcare 162

IBM Services

OCTOBER 16, 2023

This is where AI governance comes into play: addressing these potential and inevitable problems of adoption. AI governance refers to the practice of directing, managing and monitoring an organization’s AI activities. An AI governance framework ensures the ethical, responsible and transparent use of AI and machine learning (ML).

Government 75

Government Management Risk Management Risk Management 75

Premier BPO

SEPTEMBER 10, 2024

80% of organizations aiming to scale their business will fail without a modern approach to data governance. Digital transformation solutions also require utilizing efficient data processing platforms, which are crucial as they streamline the process of turning raw data into actionable insights.

Co-Sourcing 130

Co-Sourcing Government Efficiency Out-Tasking 130

Everest Group

FEBRUARY 6, 2024

Cultural changes needed for gen AI adoption Governance, security, and compliance For gen AI consulting providers, navigating governance, security, and compliance is a multi-faceted challenge in a domain where innovation often outstrips regulation. Consulting firms should help clients evaluate the ROI of gen AI initiatives.

Government 173

Government Out-Tasking Software Automation 173

Everest Group

JUNE 18, 2024

Birch to lead global marketing for rapidly growing Everest Group as research firm expands footprint and service portfolio DALLAS, June 18, 2024 — Everest Group today announced that Lucy Birch has joined the firm as (CMO). This drives maximized operational and financial performance and transformative experiences.

Marketing 130

Marketing Research Global Business Services Healthcare 130

31 West

NOVEMBER 25, 2023

Today, IT encompasses various services, from digital classrooms and online learning platforms to sophisticated data management systems and advanced research tools. Students and faculty now require continuous access to various IT services for multiple activities, including learning, teaching, research, and administration.

Management 130

Management Service Administrative Research 130

Everest Group

NOVEMBER 30, 2022

Service providers who lead in green engineering and can produce significantly more carbon-efficient software have an opportunity to price their sustainable IT services at higher premiums and pioneer this emerging space. Developing carbon-efficient software has never been a core objective.

Service 130

Service Engineering Software Impact Sourcing 130

Everest Group

DECEMBER 16, 2022

Everest Group estimates the massive economic value insurance enterprises can generate by tapping their vast data pools to achieve operational efficiency and drive premium growth. Enhancement of operational efficiency. Everest Group is a leading research firm helping business leaders make confident decisions. Revenue growth.

Insurance 130

Insurance Analytics Research Efficiency 130

SEBPO

SEPTEMBER 25, 2022

7 Keys to Take Control of Your Process Governance. 7 Keys to Take Control of Your Process Governance. Or skipped doing the research on sights, hotels, and rest stops in favor of “winging it”? We expertly navigate your project in the most efficient way possible, ensuring it is on time and on budget.

Government 52

Government Out-Tasking Outsourcing Research 52

Everest Group

APRIL 3, 2024

PQC focuses on researching and adopting cryptographic algorithms that are ready for this era. With extensive ongoing research in this field, researchers have proposed several mathematical schemes that meet the requirements for being potential candidates for quantum-safe cryptographic algorithms.

Cybersecurity 182

Cybersecurity Research Banking Collaborations 182

Everest Group

APRIL 3, 2024

Implementing gen AI can improve the velocity of change, increasing the overall efficiency of existing tasks. This is particularly important because other relatively less expensive technologies can achieve comparable outcomes with similar efficiency. Non-compliance with these regulations may lead to fines and legal consequences.

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 115

Automation Software Government Research 115

Everest Group

JULY 4, 2024

With increasing customer preferences for environmentally friendly products and evolving government regulations, retail and consumer packaged goods (RCPG) enterprises are being compelled to embrace sustainable practices. These systems enhance operational efficiency by automating data collection and reporting processes.

Retail 147

Retail Inventory Management Analytics Sourcing 147

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. These organizations are also focusing on workplace diversity , pay equity, and good governance structure to meet their ESG aspirations.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

IBM Services

OCTOBER 9, 2023

As governments around the globe continue experimenting with the use of AI, and looking into ways to tap into foundational models offered by generative AI, one important question stands out: How will citizens benefit from the technology? The public sector is called just that for a reason: the public should always be the priority.

Government 54

Government Service Call Center Regulations 54

Premier BPO

OCTOBER 8, 2024

EDI ensures efficient and accurate data flow between partners, while ETL consolidates this data for comprehensive analysis, enhancing decision-making and operational visibility. This capability allows businesses to make quicker, more informed decisions, improving operational efficiency and responsiveness to market changes.

Co-Sourcing 130

Co-Sourcing Outsourcing Efficiency Government 130

Everest Group

NOVEMBER 23, 2023

Despite these cloud spending challenges, Everest Group research shows that enterprises still understand the need to innovate and expand their operations through cloud-driven digital transformation. How can clear governance policies and guidelines for GAI usage on AWS be established? In the third quarter of 2023, AWS reported US$23.1

Government 147

Government Analytics Research Service 147

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Learn about our CX Excellence Membership for new insights and our latest research into the market.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Perficient Digital Transformation

MARCH 15, 2024

Perficient, a leader in digital transformation, has been included as a company interviewed in Forrester’s recent report, “ Rethink Enterprise Applications Governance : Refocus Applications Governance And High-Performance IT Exploiting New Technologies To Win, Serve, And Retain Customers.”

Government 59

Government Automation Streamline Operations Flexibility 59

Everest Group

JUNE 9, 2023

Process mining offers the potential to enhance operational efficiency, ensure process governance and compliance, and elevate the customer experience. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against the competition.

Outsourcing 130

Outsourcing Government Marketing Research 130

Everest Group

SEPTEMBER 30, 2024

Process automation and efficiency enhancements: The need to enhance efficiencies and optimize costs has emerged as a key priority for OSAT companies. Service providers can assist OSAT companies by developing state-of-the-art facilities that enhance research capabilities and support advanced manufacturing processes.

Outsourcing 130

Outsourcing Service Engineering Manufacturing 130

Everest Group

JULY 29, 2022

To capitalize on these opportunities, enterprises are investing in digital tools and establishing relationships with third-party vendors to achieve cost savings and operational efficiencies. GBS Leadership Exchange: Life Sciences GBS Success – Reimagining Operating and Governance Models. Learn More. PEAK Matrix®. Learn More.

Healthcare 130

Healthcare Regulations Government Marketing 130

Automation Anywhere

FEBRUARY 16, 2022

Small wonder recent research shows that 48% of companies plan to increase RPA spending over the next 12 months. In many cases, it’s a communications issue: different groups of users are unaware of what each other are doing or even what makes for a good governance structure. How robust is data lifecycle governance?

Robotics Process Automation 119

Robotics Process Automation Out-Tasking Government Automation 119

Everest Group

MARCH 10, 2023

The recession may be a short-term phenomenon, but it clearly presents enterprises an opportunity to re-examine their current T&S practices and determine how to do the work more efficiently over the long term. This is a move that can unlock Artificial Intelligence (AI)-human synergies and lead to further cost and process efficiencies.

Regulations 147

Regulations Offshoring Research Out-Tasking 147

Everest Group

FEBRUARY 2, 2023

The banking industry is redefining itself through emerging technology that is improving products, customer services, and operational efficiencies. A brief history of blockchain in banking and financial services and FintTechs Since its introduction in 2008, blockchain has established itself as a key to optimization.

Banking 246

Banking Service Right-Sizing Automation 246

Redial

JANUARY 25, 2023

Today, it is a strategic tool that businesses use to gain a competitive edge, drive innovation, and improve efficiency. And the possibilities are endless, aiming for content creation, programming and even research, this is only the beginning. One of the most significant factors driving the growth of outsourcing is cost reduction.

Outsourcing 130

Outsourcing Data Entry Nearshoring Human Resources 130

Mercans

FEBRUARY 6, 2025

Mercans Recognized as a Leader Mercans has emerged as a Leader in Avasants The Payroll Business Process Transformation 20242025 RadarView, a prestigious industry research that evaluates the top service providers revolutionizing payroll operations. Achieving this recognition once again has been incredibly gratifying.

Payroll 52

Payroll Engineering Streamline Operations Insurance 52

Everest Group

JULY 20, 2023

This allows organizations to reduce CAPEX and OPEX associated with maintaining an internal IAM team while ensuring efficient and secure management of digital identities. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other.

Management 130

Management Service Regulations Insurance 130

Everest Group

AUGUST 26, 2022

It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it helps achieve cost savings, improve operational efficiencies, and enhance employee experience. GBS Leadership Exchange: Life Sciences GBS Success – Reimagining Operating and Governance Models.

Healthcare 130

Healthcare Automation Marketing Government 130

Capgemini

APRIL 19, 2023

How governments are using IT to shrink their carbon footprints Gunnar Menzel 19 Apr 2023 Facebook Twitter Linkedin The public sector has a mandate to lead on sustainability, and this includes their IT footprint. How can governments achieve digital growth while cutting carbon emissions? The benefits are immediate and lasting.

Government 52

Government Supply Chain Management Streamline Operations Sourcing 52

Everest Group

JUNE 23, 2022

Professional developers increasingly use low-code platforms to improve their efficiency. We strongly believe central IT teams have a meaningful role in the ecosystem to provide effective oversight and governance, in addition to strategizing the use of the best low-code platforms at the enterprise level.

Marketing 130

Marketing Supply Chain Management Government Engineering 130