31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. The Crucial Role of IT Service Management in Education Therefore, the growing need for effective IT Service Management (ITSM) in education is evident.

Management 130

Management Service Administrative Research 130

IBM Services

SEPTEMBER 11, 2023

Government agencies are under pressure to close the gap between the needs and expectations of their residents and the level of services that government IT systems can realistically support. Government executives face several uncertainties as they embark on their journeys of modernization.

Government 89

Government Design Co-Sourcing Research 89

IBM Services

JANUARY 15, 2024

In 2024, the ongoing process of digitalization further enhances the efficiency of government programs and the effectiveness of policies, as detailed in a previous white paper. Only by doing so can governments establish themselves as trustworthy stewards.

Government 67

Government Research Regulations Automation 67

Magellan Solutions

MARCH 5, 2023

Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. Besides BPO, the Philippines is the best option for shared services. What Is a Shared Service Center?

Shared Services 98

Shared Services Service BPO Business Process Outsourcing 98

IBM Services

APRIL 1, 2024

Even the best organizations face challenges about the scale and scope of governance and efficient streamlining of their resources across the enterprise. It is crucial to align these different, well-meaning standards, while enabling our developers to cross silos and organizational boundaries to gain efficiencies.

Efficiency 76

Efficiency Software Out-Tasking Engineering 76

31 West

MAY 11, 2024

Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service. To improve service, companies use the tools to collect customer data. Prioritizing data security is important in service. You will improve efficiency and service.

Customer Service 130

Customer Service Service Cybersecurity Sales 130

31 West

NOVEMBER 29, 2022

Your customers deserve excellent service, and providing support over the phone is a great way to deliver it to them. There’s a cavalcade of tweaks that will make a big difference to the quality of your phone-based customer service, and we’ve put together an outline of the most impactful for you to try at your business.

Customer Service 130

Customer Service Service Call Center Government 130

IBM Services

OCTOBER 16, 2023

This is where AI governance comes into play: addressing these potential and inevitable problems of adoption. AI governance refers to the practice of directing, managing and monitoring an organization’s AI activities. An AI governance framework ensures the ethical, responsible and transparent use of AI and machine learning (ML).

Government 75

Government Management Risk Management Risk Management 75

IBM Services

FEBRUARY 26, 2024

The financial services industry has been in the process of modernizing its data governance for more than a decade. But as we inch closer to global economic downturn, the need for top-notch governance has become increasingly urgent. Trust and data governance Data governance isn’t new, especially in the financial world.

Service 97

Service Regulations Engineering Banking 97

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

Groove Technology

OCTOBER 28, 2022

A general example of cloud technology is creating a paper online or using an online email service. The IT sector uses a variety of cloud computing models, including PaaS (Platform as a Service), SaaS (Software as a Service), and IaaS (Infrastructure as a Service). Total oversight of IT services. Compliance.

Service 130

Service Software Management Government 130

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

IBM Business Partners

JUNE 13, 2024

However, when critical decisions were pending, manual workflows and disjointed tools made it nearly impossible for senior leadership to see everything in one system or retrieve information efficiently. “We are very diligent about governing the platform we have. And it’s critical for us to have clean data in the system.”

Efficiency 68

Efficiency Marketing Government Analytics 68

Perficient Digital Transformation

AUGUST 3, 2023

Highly regulated industries, such as the financial services industry, are especially interested in generative AI’s capabilities surrounding how it can support ever-transient regulatory and data governance demands.

Risk Management 19

Risk Management Risk Management Service Insurance 19

Groove Technology

MAY 7, 2024

In today’s globalized business environment, outsourcing IT functions is a strategic move for many companies looking to enhance service quality, reduce costs, and access a wider talent pool. This adaptability, combined with cost-efficiency, makes India a compelling choice for IT outsourcing. Statista reports that out of the 27.7

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Government 130

Worldwide Call Centers

DECEMBER 12, 2024

Call centers in Sofia, Plovdiv & Varna are drawing attention from businesses worldwide seeking cost-effective, efficient, and high-quality customer service solutions. Compared to Western European countries and the United States, Bulgaria boasts significantly lower labor costs without compromising the quality of service.

Outsourcing 104

Outsourcing Call Center Labor Costs Government 104

Hyland

NOVEMBER 15, 2022

How IaaS differs from other services. Infrastructure as a service, or IaaS, was first introduced in 2008. Like its siblings — software as a service (SaaS) and platform as a service (PaaS) — IaaS is a service deployed via the internet in the cloud and has become the standard abstraction model. Examples of IaaS.

Service 98

Service Software Administrative Right-Sizing 98

3Pillar Global

JANUARY 2, 2024

By standardizing, scaling, and augmenting analytics, information services companies will be best positioned to build products informed by governed, trustworthy data. ModelOps is a set of capabilities focused on governing and managing all AI and decision models. Here’s a rough sketch of the ModelOps maturity growth curve.

Engineering 105

Engineering Collaborations Government Analytics 105

Perficient Digital Transformation

MARCH 27, 2023

Cloud Foundations focus on platform infrastructure, security, connectivity, and governance to ensure a secure and managed cloud environment is ready to support your migration and modernization goals to ultimately deliver impactful business outcomes and better serve your teams and end users.

Government 111

Government Design Automation Shared Services 111

31 West

DECEMBER 6, 2022

To streamline routine business operations and reduce manual workload, companies are turning to IT help desk companies to handle their technical issues efficiently. Keep reading to know how ServiceNow uses AI and machine learning to improve your organizational efficiency. Improved Customer Service. HR Service Delivery.

Software 130

Software Automation Human Resources Customer Service 130

Perficient Digital Transformation

NOVEMBER 17, 2022

Child welfare caseworkers are among the most overworked government employees, they shoulder the responsibility for the well-being and safety of our most vulnerable population – children. These aging, disparate legacy systems do not support their work in a timely and efficient manner.

Government 109

Government Efficiency Automation Management 109

Groove Technology

MAY 18, 2023

MuleSoft’s real-time integration capabilities enable businesses to achieve faster time-to-market, better customer experiences, and improved operational efficiency by providing a unified, scalable, and secure platform for orchestrating data flows across hybrid environments. What are the benefits of MuleSoft real-time integration?

E-Commerce 130

E-Commerce Supply Chain Management Government Banking 130

Automation Anywhere

JUNE 1, 2022

In factories , where engineers fix faults in machinery or other devices, automation can save time and efficiency costs because software bots can pinpoint the exact source of the fault and notify engineers so that they can fix it quickly and get things back up and running.

Automation 145

Automation Manufacturing Retail Government 145

Perficient Digital Transformation

JUNE 4, 2024

Perficient is excited to announce our achievement in Amazon Web Services (AWS) DevOps Competency for AWS partners. This competency highlights Perficient’s ability to drive innovation, meet business objectives , and get the most out of your AWS services.

Government 103

Government Design Engineering Efficiency 103

Redial

APRIL 17, 2024

From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond. Proficient in English and multiple local languages, put the country in the most attractive destination for BPO services.

Banking 130

Banking Human Resources Legal Services Outsourcing 130

Redial

APRIL 17, 2024

From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond. Proficient in English and multiple local languages, put the country in the most attractive destination for BPO services.

Business Process Outsourcing 130

Business Process Outsourcing Banking Human Resources Outsourcing 130

31 West

APRIL 16, 2024

Consider cloud server support or outsourcing help desk services as examples – these are not only cost-effective solutions but also significant shifts in operational thinking that enable you to take your company to the next level. Utilize Cloud Services Migrating to cloud services translates into direct cost-efficiency for companies.

Software 130

Software Labor Costs Out-Tasking Automation 130

Perficient Digital Transformation

FEBRUARY 14, 2023

A well-defined Cloud Strategy includes several important elements such as: Governance: Effective governance establishes policies and guardrails to ensure secure, compliant deployments and enforces proper naming, tagging, and cost control behaviors across an entire control plane while enabling productive, self-directed teams.

Government 111

Government Out-Tasking Collaborations Cybersecurity 111

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 98

Banking Service Right-Sizing Automation 98

IBM Services

APRIL 10, 2023

A well-designed data architecture should support business intelligence and analysis, automation, and AI—all of which can help organizations to quickly seize market opportunities, build customer value, drive major efficiencies, and respond to risks such as supply chain disruptions.

Government 91

Government Regulations Design Finance 91

Groove Technology

MAY 19, 2024

With the global IT outsourcing market expected to grow at an annual rate of 5.48% from 2019 to 2029, the Philippines is strategically positioned for growth in the next decade due to its vast pool of IT professionals and supportive government incentives. of data breaches, and IoT malware attacks surged by 400% across industries.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Redial

JANUARY 25, 2023

Today, it is a strategic tool that businesses use to gain a competitive edge, drive innovation, and improve efficiency. Thanks to our speech analytics AI tool , our agents’ conversations with customers are analyzed to detect opportunities and keep the great service, eliminating speech limitations and dead air.

Outsourcing 130

Outsourcing Data Entry Nearshoring Human Resources 130

31 West

NOVEMBER 30, 2022

ServiceNow is an industry leader that has gained immense popularity for offering seamless integration and a vast range of services for a smoother workflow. ServiceNow is a cloud-based software platform that offers IT management services. According to the latest SaaS statistics , 88% of the respondents used some form of cloud services.

Human Resources 130

Human Resources Software Automation Managed Services 130

IBM Services

DECEMBER 18, 2023

Urban planning Governments use GIS data and GIS-based solutions for urban planning: zoning and land use projects, natural disaster and health event response, roadway system and building design, utility distribution, energy production, and waste and resource management.

Government 103

Government Sourcing Reduced Costs Efficiency 103

Groove Technology

NOVEMBER 1, 2024

Let’s analyze in depth the benefits and challenges of outsourcing, and introduce Groove Technology as a professional service provider in this field. Health Insurance Companies : For processing claims and managing patient records, high-quality healthcare software development services are essential.

Healthcare 130

Healthcare Software Outsourcing Regulations 130

Groove Technology

OCTOBER 1, 2024

Outsourcing has emerged as an effective solution, helping businesses save significantly on costs through access to cheap human resources, reducing operating costs and increasing work efficiency. Conversely, outsourcing provides diverse pricing models, allowing organizations to engage services based on demand and project requirements.

Software 130

Software Reduced Costs Outsourcing Infrastructure Costs 130

Groove Technology

JANUARY 16, 2023

Ultimately, Mulesoft helps businesses become more agile and efficient through simple integration solutions. It helps organizations bring together data from disparate systems, connecting the front-end to the back-end in order to unify data and drive efficiency across business processes.

Software 130

Software Efficiency Sourcing Government 130