Everest Group

JULY 17, 2024

Sustainability in insurance transcends traditional practices, weaving Environmental, Social, and Governance (ESG) elements into the core of day-to-day operations, thereby safeguarding the future of stakeholders and the planet. Regulatory changes are also pushing the insurance industry towards greater transparency and sustainability.

Insurance 69

Insurance Risk Management Risk Management Regulations 69

Everest Group

MAY 21, 2024

Outsourcing is a growing trend in the insurance industry to transform the actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand. Explore the factors driving insurers to partner with specialized service providers and the advantages and obstacles of actuarial outsourcing.

Insurance 64

Insurance Outsourcing Flexibility Risk Management 64

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. Why do people get insurance back office support? Staff and insurance firms can find it hard to keep clients happy. Insurance companies use various ways to improve their business processes. Insurance companies need back office support for a lot of reasons. IT SUPPORT.

Insurance 75

Insurance Outsourcing Out-Tasking Offshoring 75

Everest Group

AUGUST 9, 2024

Guidewire’s latest release, Kufri, showcases the company’s dedication to innovation, efficiency, and global reach in the insurance technology space. Emphasizing streamlined processes, advanced data analytics, and expanded global solutions, Kufri is set to enhance the competitive edge of insurers worldwide.

Insurance 64

Insurance Marketing Analytics Efficiency 64

Perficient Digital Transformation

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Insurance 78

Insurance Design Regulations Automation 78

Perficient Digital Transformation

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. The imperative for transformation has never been clearer, and this is highlighted in Forrester’s report, The Future Of Insurance.

Insurance 59

Insurance Automation Out-Tasking Efficiency 59

31 West

APRIL 16, 2024

Many institutions focus on bureaucracy in customer service. Higher education institutions can improve services by understanding who their customer is. Institutions should offer training to improve their customer service teams. Here are different strategies to help improve customer service in higher education.

Customer Service 130

Customer Service Service Call Center Customer Support 130

Perficient Digital Transformation

AUGUST 3, 2023

Highly regulated industries, such as the financial services industry, are especially interested in generative AI’s capabilities surrounding how it can support ever-transient regulatory and data governance demands. Using generative AI for such purposes gives human resources more bandwidth to thoroughly investigate suspicious incidents.

Risk Management 19

Risk Management Risk Management Service Insurance 19

Everest Group

OCTOBER 7, 2023

Property and Casualty (P&C) Insurance BPS Enterprises have been increasingly turning to P&C insurance BPS providers during the recession to address elevated operating costs resulting from heightened inflation, which has led to increased claims expenses and rate adjustments for various P&C products.

Insurance 64

Insurance Human Resources Payroll Outsourcing 64

Perficient Digital Transformation

NOVEMBER 1, 2023

Intelligent automation and generative AI can unlock tremendous value for financial services leaders who want to optimize experiences and reduce costs. Perficient was honored to participate in the inaugural Banking, Financial Services, and Insurance (BFSI) event hosted by Kofax.

Insurance 59

Insurance Banking Robotics Process Automation Service 59

Everest Group

JULY 13, 2023

Payments IT Services PEAK Matrix® Assessment The payments landscape is changing rapidly. New regulations and standards, such as ISO 20022, are paving the way for faster and more efficient payments. Today, consumers have more payment options than ever before. These new data standards create numerous opportunities for data monetization.

Service 98

Service Banking Insurance Healthcare 98

31 West

AUGUST 29, 2022

We are here with a solution you can never turn a blind eye to, that manna is nothing but the Managed Service Providers. We have clustered up the top ten benefits (though it was intensely hard to ignore the rest of the million benefits) of a managed service provider , give it a quick read to build your business’s foundation unshakable.

Managed Services 130

Managed Services Management Service Cybersecurity 130

Perficient Digital Transformation

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Digitizing functional processes can lead to significant cost savings and efficiency gains.

Insurance 52

Insurance Streamline Operations Analytics Efficiency 52

Redial

MARCH 10, 2023

Insurance policies provide a safety net that can help mitigate the negative effects of accidents, illnesses, natural disasters, and other unexpected events. These professionals have the necessary skills and experience to manage policies efficiently, that will ensure compliance with industry standards and regulations.

Call Center 130

Call Center BPO Outsourcing Nearshoring 130

Offshore India Data Entry

JULY 14, 2023

Business entities can tackle this situation by handing over the web research task to some web research service providers who are popular in this field. Rather than the time benefit, the techniques that are adopted by these service providers aid the companies in many ways. And they will deliver it on time.

Research 98

Research Service Offshoring Data Entry 98

Perficient Digital Transformation

AUGUST 2, 2024

Forrester released its Modern Application Development Services Landscape, Q3 2024 report to help businesses understand the value they can expect from modern application development (MAD) service providers and explore potential partners. Improve customer experience. Focus on business outcomes, not just outputs.

Service 105

Service Manufacturing Healthcare Software 105

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Improved customer service – Outsourced centers handle high call volumes extremely efficiently, reducing hold times.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

NoonDalton

OCTOBER 13, 2021

What are the Most Commonly Outsourced Services (and Which are Right for My Business?). The most commonly outsourced services improve operational efficiency, lower bottom-line costs, distribute responsibilities, and expand growth potential. Most Commonly Outsourced Services That Could Work for You.

Outsourcing 98

Outsourcing Data Entry Service Human Resources 98

Everest Group

JULY 1, 2024

Guidewire Services PEAK Matrix® Assessment In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. In this landscape, Guidewire was pivotal for insurers seeking to update their core systems.

Insurance 59

Insurance Service Offshoring Analytics 59

Paysquare

MARCH 3, 2024

Amidst these traditional ways of managing payroll, Employee Self-Service (ESS) portals have emerged to bring about a significant transformation in payroll management. Employees can use ESS portals to review and update their benefits, such as health insurance coverage or retirement savings contributions, at their convenience.

Payroll 91

Payroll Management Service Administrative 91

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes.

Healthcare 52

Healthcare Efficiency BPO Insurance 52

Everest Group

MAY 22, 2024

Duck Creek Services In the Property & Casualty (P&C) insurance sector, digital transformation is the key to enhancing operational efficiencies and underwriting profitability. IT service providers are aligning their strategies and investments with Duck Creek’s vision to capitalize on this growing market opportunity.

Insurance 59

Insurance Service Outsourcing Marketing 59

Zinnov

AUGUST 24, 2022

Amid the slowing economic activities, SMBs increasingly moved to e-Commerce, providing and purchasing more goods and services online. Small business owners in the finance and insurance industries are some of the most confident to quickly respond to a cyberattack, with more than 7 in 10 saying that they would be able to combat an attack.

Cybersecurity 144

Cybersecurity Insurance E-Commerce Banking 144

Capgemini

SEPTEMBER 12, 2024

Insuring the future with a payer-provider partnership Capgemini 10 September 2024 Facebook Twitter Linkedin New technologies and regulations make collaboration more valuable than ever In brief: New technologies and regulations are changing the healthcare landscape. For proactive health payers, these changes carry immense opportunity.

Insurance 52

Insurance Healthcare Regulations Administrative 52

Perficient Digital Transformation

APRIL 3, 2024

Insurers are constantly striving to improve their operations, provide better experiences for customers, and minimize risks. Monica Gernert, a project manager, and insurance expert at Perficient, provided a critical perspective around genAI that’s quoted in the report. This kind of intelligence proves the noble purpose of insurance.”

Insurance 52

Insurance Sourcing Efficiency Management 52

IBM Services

DECEMBER 4, 2023

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company.

Insurance 56

Insurance Cybersecurity Risk Management Risk Management 56

Hyland

JANUARY 9, 2023

This blog post explains how to radically simplify documentation work, reduce costs and eliminate errors by going digital using content services. Blockchain can deliver even more significant efficiency gains and cost savings, virtually eliminating the need for multiple copies of documents and automatically generating an immutable archive.

Service 98

Service Regulations Administrative Automation 98

NoonDalton

DECEMBER 20, 2021

In today’s world, providing outstanding customer service has become an increasingly complicated concept. Most customers want to save time while still feeling empowered in the process, and they want to receive great, individualized service with alternative communication options available. Self-service may hold the key.

Customer Support 98

Customer Support Service Customer Service BPO 98

Redial

APRIL 17, 2024

From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond. Proficient in English and multiple local languages, put the country in the most attractive destination for BPO services.

Banking 130

Banking Human Resources Legal Services Outsourcing 130

Redial

APRIL 17, 2024

From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond. Proficient in English and multiple local languages, put the country in the most attractive destination for BPO services.

Business Process Outsourcing 130

Business Process Outsourcing Banking Human Resources Outsourcing 130

Mattsen Kumar

OCTOBER 7, 2024

In the insurance world, where the promise of protection often meets the reality of paperwork and jargon, delivering exceptional customer experience (CX) has never been more crucial. In the UK insurance sector, the quest for providing outstanding CX is not just a pipe dream but a tangible goal for 2024 and beyond. Sounds dreamy, right?

Insurance 52

Insurance Call Center Analytics Regulations 52

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 98

Banking Service Right-Sizing Automation 98

Perficient Digital Transformation

DECEMBER 18, 2023

Operational Efficiency and Effectiveness Adopting regulatory risk and compliance practices is not merely a box-ticking exercise. Rather, it fosters operational efficiency and effectiveness within financial institutions. Contact us to jump-start your journey today!

Regulations 111

Regulations Cybersecurity Banking Insurance 111

Perficient Digital Transformation

SEPTEMBER 27, 2021

Which health insurers are providing the best customer experience (CX), and how are they improving the quality of their experiences? Forrester set out to answer this very question in The US Health Insurers Customer Experience Index, 2021. The solution increased click-thru rates by 7%. Personalized Experiences for 11 Million Members.

Healthcare 119

Healthcare Insurance Analytics Automation 119

Offshore India Data Entry

DECEMBER 10, 2021

Not like any other industry, the healthcare service department has more relevance in today’s world. In fact, it is the best way to improve efficiency in back-office documentation. In fact, it is the best way to improve efficiency in back-office documentation. Healthcare services need to act immediately in need.

Healthcare 98

Healthcare Data Entry Insurance Offshoring 98

Amzur

AUGUST 5, 2021

How InsurTech Paves a Pathway to Improved Efficiency and Customer Experiences. Insurtech, a word that refers to technology designed to improve efficiency within the insurance industry, has been accelerating for years. Insurance is a complicated field that is not straightforward for most consumers to understand.

Insurance 86

Insurance Robotics Process Automation Human Resources Call Center 86

NoonDalton

JUNE 29, 2022

More and more businesses are choosing to outsource services. The advantages include improved project efficiency, resource optimization, and access to cutting-edge technology. What Do We Mean By Outsourcing HR Services, Specifically? What Outsourcing HR Services Is Not. Offshoring differs from outsourcing.

Outsourcing 92

Outsourcing Human Resources Service Offshoring 92