Everest Group

JULY 1, 2024

Guidewire Services PEAK Matrix® Assessment In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. In this landscape, Guidewire was pivotal for insurers seeking to update their core systems.

Insurance 147

Insurance Service Offshoring Analytics 147

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Everest Group

MAY 22, 2024

Duck Creek Services In the Property & Casualty (P&C) insurance sector, digital transformation is the key to enhancing operational efficiencies and underwriting profitability. IT service providers are aligning their strategies and investments with Duck Creek’s vision to capitalize on this growing market opportunity.

Service 147

Service Insurance Outsourcing Marketing 147

Everest Group

APRIL 4, 2023

Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options. An insurer can achieve future goals by accelerating the adoption of next-generation capabilities.

Insurance 147

Insurance Analytics Right-Sizing Sourcing 147

Everest Group

JULY 7, 2023

Embracing sustainability in the insurance industry is not just a choice, but a necessity for a resilient future. By integrating Environmental, Social, and Governance considerations into their practices, insurers can mitigate risks and foster long-term value for customers, shareholders, and the planet.

Insurance 130

Insurance Government Analytics Risk Management 130

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 246

Banking Service Right-Sizing Automation 246

Everest Group

MAY 31, 2023

From the many thought-provoking conversations that Everest Group analysts engaged in at Formation ’23, three main themes emerged about the future of insurance technology. In this blog, we will take a closer look at these growing trends and explore their potential impact on the insurance industry. Contact us directly for more insights.

Insurance 130

Insurance Streamline Operations Out-Tasking Software 130

Everest Group

APRIL 21, 2023

With pension risk transfer (PRT) activity hitting post-pandemic record highs of $53 billion in North America market volume last year, this growing market represents a massive untapped opportunity for technology and services providers to leverage their retirement and pension expertise to deliver new solutions.

Insurance 130

Insurance Administrative Accounting Marketing 130

Everest Group

DECEMBER 16, 2022

Everest Group estimates the massive economic value insurance enterprises can generate by tapping their vast data pools to achieve operational efficiency and drive premium growth. By investing in becoming data-centric organizations, insurance companies can unlock a collective economic value of US$874 billion, according to Everest Group.

Insurance 130

Insurance Analytics Research Efficiency 130

Everest Group

MAY 24, 2023

As the insurance industry undergoes a paradigm shift post-pandemic, digital transformation can improve customer experience and engagement. Partnering with service providers will help insurers overcome barriers and improve efficiencies. Read on to learn more. Reach out directly to discuss or for more information.

Insurance 130

Insurance Risk Management Risk Management Analytics 130

Everest Group

MAY 19, 2023

Life and Annuities (L&A) Insurance BPS and Third-Party Administrator (TPA) PEAK Matrix® Assessment The global Life and Annuities (L&A) insurance industry has recovered from the pandemic, but it now faces macroeconomic uncertainties.

Administrative 130

Administrative Insurance Human Resources Finance 130

Everest Group

MARCH 17, 2023

Managing General Agents (MGAs) and wholesalers are becoming increasingly relevant in the insurance ecosystem due to the unique advantages they have over brokers/agents. Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. Read on to learn more.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

Insurance 98

Insurance Customer Service Outsourcing Service 98

Everest Group

NOVEMBER 28, 2023

The Managing General Agent (MGA) sector is a bright spot in a turbulent insurance market. Technology investments and strategic partnerships will be key to redefining risk and driving innovation for these specialized insurance agents/brokers. The data provides a compelling sense that MGAs have a bright future ahead.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Everest Group

FEBRUARY 24, 2023

Insurance carriers need to transform their risk function, become more agile, and proactively create new offerings that protect against the threats of 3Cs: climate risk, cyber risk, and crypto risk. Read on to learn how this environment can create opportunities for insurers.

Insurance 130

Insurance Analytics Engineering Research 130

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Groove Technology

NOVEMBER 1, 2024

Let’s analyze in depth the benefits and challenges of outsourcing, and introduce Groove Technology as a professional service provider in this field. Health Insurance Companies : For processing claims and managing patient records, high-quality healthcare software development services are essential.

Healthcare 130

Healthcare Software Outsourcing Regulations 130

Magellan Solutions

APRIL 28, 2023

Top 7 Benefits of Outsourcing Administrative Functions for Insurance Companies Insurance companies encounter a variety of challenges nowadays. Outsourcing administrative functions for insurance companies has been a proven strategy to consider. With the rising inflation, insurance companies are looking for ways to reduce costs.

Administrative 98

Administrative Insurance Outsourcing Data Entry 98

Automation Anywhere

JANUARY 20, 2021

When it comes to underwriting, the goal for insurance carriers is to determine the right price for the right risk. Meeting that goal can help them not only be competitive in today's crowded, highly demanding insurance market but also assist them in achieving profitable growth with reasonable loss ratios.

Insurance 98

Insurance Automation Robotics Process Automation Sourcing 98

Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 147

Marketing Service Insurance Finance 147

Magellan Solutions

APRIL 24, 2023

Stay Ahead of the Compliance Game: How Insurance Companies Can Meet Regulatory Requirements Nowadays, businesses should be up-to-date with the governing laws on data security. Outsourcing insurance compliance services can assist businesses with the changes in regulatory compliance.

Insurance 97

Insurance Reduced Costs Outsourcing Call Center 97

IBM Services

DECEMBER 1, 2023

Insurers struggle to manage profitability while trying to grow their businesses and retain clients. Large, well-established insurance companies have a reputation of being very conservative in their decision making, and they have been slow to adopt new technologies.

Insurance 103

Insurance Automation Regulations Reduced Costs 103

Everest Group

AUGUST 24, 2022

Top Financial Crime and Compliance (FCC) Operations Service Providers Financial Crime and Compliance (FCC) operations continue to grow within the Banking and Financial Services (BFS) industry. Service providers now have the opportunity to go beyond managing operations and transforming engagements into strategic partnerships.

Banking 130

Banking Insurance Service Advisory 130

Everest Group

AUGUST 30, 2024

The panel will discuss current applications of AI in the banking and financial services industry, showcasing how these technologies are not just futuristic concepts but present-day tools driving operational efficiency and customer satisfaction.

Banking 130

Banking Service Government Insurance 130

Offshore India Data Entry

OCTOBER 28, 2024

The rising patient demands, growing regulatory pressures, and the continuous requirement for operational efficiency force the healthcare industry to seek smart and sustainable solutions. By outsourcing, you can free up your in-house staff and also ensure that these crucial tasks are managed efficiently. Let’s explore!

BPO 52

BPO Healthcare Service Insurance 52

Everest Group

JULY 28, 2024

In this report, we demonstrate how innovation will support insurers dual agenda of in achieving reduced costs, improved efficiency, and maximum growth.

Insurance 147

Insurance Marketing Reduced Costs Efficiency 147

Everest Group

JULY 20, 2023

Identity and Access Management (IAM) Services PEAK Matrix® Assessment The demand for Identity and Access Management (IAM) services in the global business landscape is accelerating due to digital transformation trends, the importance of data protection, and the complexities of managing IT environments.

Management 130

Management Service Regulations Insurance 130

Everest Group

MAY 9, 2024

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration.

Service 147

Service Collaborations Outsourcing Services Contracting 147

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. Stakeholders prioritize efficiency and productivity, aiming to reduce false positives and mitigate potential losses from regulatory fines.

Co-Sourcing 173

Co-Sourcing Banking Service Advisory 173

Everest Group

AUGUST 7, 2023

Multi-Process Human Resources Outsourcing (MPHRO) Services In today’s Volatile, Uncertain, Complex, and Ambiguous (VUCA) world, organizations are constantly seeking ways to optimize their operations and enhance their overall efficiency.

Human Resources 130

Human Resources Outsourcing Service Banking 130

Perficient Digital Transformation

MARCH 6, 2025

In today’s fast-paced world, customers expect quick and efficient service, especially when it comes to their healthcare needs. Pharmacies can enhance their customer service by adopting Universal Design principles and incorporating live chat and FAQs into their services.

Customer Service 52

Customer Service Design Service Healthcare 52

Everest Group

JANUARY 2, 2024

Lending IT Services The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness.

Service 147

Service Finance Banking Flexibility 147

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. Why do people get insurance back office support? Staff and insurance firms can find it hard to keep clients happy. Insurance companies use various ways to improve their business processes. Insurance companies need back office support for a lot of reasons. IT SUPPORT.

Insurance 75

Insurance Outsourcing Out-Tasking Offshoring 75

Everest Group

DECEMBER 14, 2022

Looking back at the downturn in 2008, new FinTech trends emerged, including personal finance management (PFM), insurance aggregators and marketplace, robo-advisors, crowdfunding, challenger/neo/digital-only banks, and cryptocurrencies. The last decade has seen FinTechs eat into the front-office surplus of incumbent financial services firms.

Banking 182

Banking Insurance Finance Advisory 182

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Enterprises are investing in Regulatory Technologies (RegTech) to manage compliance efficiently across global regulations.

Marketing 130

Marketing Service Cybersecurity Banking 130

Premier BPO

JULY 16, 2021

Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. The global Financial services outsourcing market size was estimated at $130 Billion in 2021 and is projected to grow at a rate of 7.5% Cost-Efficiency. Fortunly ).

Outsourcing 130

Outsourcing Service BPO Finance 130

Perficient Digital Transformation

OCTOBER 25, 2024

We believe our inclusion in Forrester’s Application Modernization and Multicloud Managed Services Landscape, Q4 2024 reflects our commitment to evolving enterprise applications and managing multicloud environments to enhance customer experiences and drive growth in a complex digital world.

Managed Services 64

Managed Services Management Service Reduced Costs 64