Redial

SEPTEMBER 5, 2024

While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation. BPO jobs are low-skilled Contrary to popular belief, BPO roles often require specialized skills like technical support, financial analysis, and even legal expertise.

BPO 130

BPO Outsourcing Business Process Outsourcing Jobbing 130

Everest Group

JANUARY 11, 2024

The funding for business services innovation is showing signs of drying up. As a result, GBS will likely put most of its eggs in the efficient and effective buckets, eschewing massive change in experience and ways of working unless their respective business cases are air-tight.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

IBM Services

SEPTEMBER 19, 2023

Specifically, generative AI would transform customer care, IT and network optimization and digital labor—all areas in which automation can notably help increase agility and efficiency. CSPs and NEPs usually have huge support centers and IBM has the potential to help transform workflows between all ecosystem players.

Robotics Process Automation 115

Robotics Process Automation Out-Tasking Automation Jobbing 115

SourceFit

JUNE 3, 2012

A growth rate of 11% — which means jobs for about 50,000 information technology (IT) professionals – was also seen. . One of the reasons cited for the growth was the increased number of international businesses engaging the services of local firms for their software and IT requirements.

Software 40

Software Outsourcing Service Offshoring 40