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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Its skilled and diverse workforce, supported by reputable universities, makes it an appealing choice for outsourcing, accounting for 13% of South Africa’s contact center jobs.

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UK Contingent Talent and Strategic Solutions PEAK Matrix® Assessment 2023

Everest Group

Their initiatives included targeted outreach, inclusive job descriptions, unbiased screening, and collaboration with Diversity, Equity, and Inclusion (DEI) organizations. AI-powered candidate matching and online talent marketplaces gained prominence, providing efficient ways to connect employers with contingent workers.

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Revolutionizing Risk: Exploring Actuarial Outsourcing in Insurance | Blog

Everest Group

Outsourcing is a growing trend in the insurance industry to transform the actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand. The rising demand for attractive job opportunities in related fields like data science compounds this increasing demand. Contact us to learn more.

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12 Steps to Effective Change Management in Global Business Services | Blog

Everest Group

Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. To better understand how successful change management is implemented, we recently hosted a webinar with Victoria Roehrich, Senior Director of Strategy, Transformation, and Change Management at PepsiCo.

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Are Human-centric Experiences Possible with Gen AI? We Think So! | Blog

Everest Group

Gen AI can improve operational efficiency in contact centers by 15-25% and create experiences that resonate on a deeply personal level, making every interaction feel uniquely tailored to you. This isn’t merely about efficiency – it’s about creating a fulfilling and engaging work environment.

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Generative AI in Healthcare – A Game Changer or Another Fad? | Blog

Everest Group

Will Generative AI in healthcare lead to job loss? The nature of jobs will shift and healthcare professionals will have to adapt as demand grows for GAI. Continue learning about the healthcare industry in our webinar, How Technology Can Help Healthcare Overcome the $30 Billion RCM Spend.

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How to Overcome CX Team Turnover, Understaffing, and Seasonality

Simplr

It’s clear that building (and managing) efficient and happy CX teams are a key priority for businesses today. Keep reading as we dive deeper into the strategies and solutions we discussed in the webinar. It’s a competitive job market. What advice do you have for CX leaders looking to grow their teams or make them more efficient?