Everest Group

AUGUST 30, 2024

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficiency 52

Efficiency Reduced Costs Analytics Sales 52

Raya Contact Center

JANUARY 24, 2024

BPO Industry Evolution The BPO industry, with its diverse range of services, has embraced AI to bring about unprecedented improvements. AI-powered tools and technologies are transforming call centers, customer service, and other BPO functions. 2 Cost Reduction: The integration of AI in BPO services results in significant cost savings.

Reduced Costs 45

Reduced Costs BPO Reduced Overhead Human Resources 45

Go4Customer

SEPTEMBER 5, 2024

Operational efficiency and customer service have been paramount for most modern companies, with almost hurricane-like speeds. Outsourcing to specialized service providers enables companies to pay closer attention to core company tasks and reduce costs while speeding up customer interactions.

Call Center 40

Call Center Efficiency Outsourcing Reduced Costs 40

Groove Technology

AUGUST 15, 2024

development outsourcing services. Groove Technology offers tailored solutions to enhance your application's scalability, performance, and efficiency. By partnering with us, you can access global talent, reduce costs, and ensure your project is handled with the highest level of expertise and care. Development? Custom Node.js

Outsourcing 100

Outsourcing Service Flexibility Collaborations 100

IBM Services

DECEMBER 4, 2023

By implementing Oracle , one of the world’s leading enterprise resource planning (ERP) tools, organizations can transform their business processes and significantly increase operational efficiency. Using automation , Oracle can simplify routine tasks to increase operational efficiency.

Efficiency 77

Efficiency Supply Chain Management Human Resources Reduced Costs 77

Intugo

OCTOBER 21, 2024

Local Expansion Under the current conditions of the never-ending evolving business terrain, businesses are examining practices that help alleviate growing workloads and cost-effectively provide their services without sacrificing quality. Scalability: GDCs are designed to scale operations efficiently.

Service 52

Service Nearshoring Efficiency Infrastructure Costs 52

Magellan Solutions

JUNE 14, 2023

Boosting e-commerce businesses through outsourcing can improve efficiency and the bottom line. Businesses can enjoy the specialized skills provided by e-commerce outsourcing services. E-commerce outsourcing services offer cost-effective and optimal business solutions. Outsourcing provides flexibility for businesses.

E-Commerce 52

E-Commerce Efficiency Outsourcing Inventory Management 52

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. It’s not just about offloading work; it’s about enhancing efficiency, accuracy, and ultimately, the bottom line.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Influx

JANUARY 19, 2023

No matter the size of your business, you can benefit from operational efficiency in a myriad of ways. Topics of discussion: What is operational efficiency in business? How can small businesses benefit from improved operational efficiency? How can large businesses benefit from improved operational efficiency?

Efficiency 52

Efficiency Sales Reduced Costs Customer Support 52

Perficient Digital Transformation

OCTOBER 25, 2024

We believe our inclusion in Forrester’s Application Modernization and Multicloud Managed Services Landscape, Q4 2024 reflects our commitment to evolving enterprise applications and managing multicloud environments to enhance customer experiences and drive growth in a complex digital world.

Managed Services 64

Managed Services Management Service Reduced Costs 64

Groove Technology

OCTOBER 1, 2024

Outsourcing has emerged as an effective solution, helping businesses save significantly on costs through access to cheap human resources, reducing operating costs and increasing work efficiency. According to a study by Deloitte, companies can save up to 60% of operating costs through outsourcing.

Software 130

Software Reduced Costs Outsourcing Infrastructure Costs 130

Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. Online platforms, webinars , and virtual classrooms, also allow businesses to train their customer service teams regardless of their location. By embracing technology, companies can reduce these expenses.

Customer Service 130

Customer Service Service Call Center Collaborations 130

Perficient Digital Transformation

JULY 20, 2023

In this blog, we will highlight five specific strategies for Cloud FinOps, focusing on autoscaling, budgets, reservations, monitoring for under-utilized resources, and architecting systems for cost efficiency. Many organizations often overlook this aspect, leading to unnecessary expenses and reduced cost efficiency.

Efficiency 52

Efficiency Reduced Costs Right-Sizing Flexibility 52

Groove Technology

AUGUST 15, 2024

Elevate your business with Groove Technology's expert JavaScript outsourcing services. We provide dynamic, cost-effective development solutions, connecting you with top global talent to create high-performance applications. offer powerful tools for building complex, scalable, and efficient web applications.

Outsourcing 100

Outsourcing Service E-Commerce Flexibility 100

Intugo

SEPTEMBER 26, 2024

Outsourcing your accounting services can be a game changer for efficiency and cost-effectiveness. Indeed, the ideal outsourced accounting service provider streamlines your finances, ensures compliance with local regulations, and provides valuable insights to help your business thrive.

Accounting 52

Accounting Outsourcing Service Out-Tasking 52

Raya Contact Center

NOVEMBER 27, 2024

This approach not only improves the customer experience but also streamlines operations, creating efficiency and driving growth. Whether you’re running a contact center or providing outsourced services, this philosophy ensures every touchpoint delivers value and fosters loyalty. What Is Customer Centricity?

Call Center 80

Call Center Streamline Operations Reduced Costs Out-Tasking 80

31 West

SEPTEMBER 26, 2022

So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client. Likewise, it requires special priority to address the challenges for managed service providers. Everyone seeks optimized productivity, increased efficiency, reduced costs, and enhanced profits.

Managed Services 130

Managed Services Management Service Sales 130

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Enterprises are investing in Regulatory Technologies (RegTech) to manage compliance efficiently across global regulations.

Marketing 52

Marketing Service Banking Cybersecurity 52

Groove Technology

JULY 5, 2023

Outsourcing programming services has become an increasingly popular practice in the software development industry. In this article, we will explore the benefits, challenges, and best practices associated with outsourcing programming services. Why do businesses outsource programming services?

Outsourcing 100

Outsourcing Service Right-Sizing Collaborations 100

Perficient Digital Transformation

OCTOBER 19, 2023

While their efforts are indispensable, these teams often face hurdles that can affect patient care and services and overall efficiency. Forrester highlights that strategic operational improvements can enhance revenue, control costs, and reinforce resilience. Their perspectives and buy-in are vital.

Healthcare 52

Healthcare Efficiency Reduced Costs Accounting 52

Magellan Solutions

MARCH 5, 2023

Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. Besides BPO, the Philippines is the best option for shared services. What Is a Shared Service Center?

Shared Services 98

Shared Services Service BPO Business Process Outsourcing 98

Groove Technology

JUNE 22, 2023

Look no further than IT outstaffing services. That's where IT outstaffing services come into play. In this article, we will explore the world of IT outstaffing services, their benefits, and how they can empower your business with expertise. How Can Outstaffing Services Help Me Stay Competitive?

Right-Sizing 130

Right-Sizing Service Flexibility Collaborations 130

Perficient Digital Transformation

NOVEMBER 1, 2024

Among other findings, that report found that innovations in AI were powering many non-bank firms’ capabilities and product and service offerings. The reader is urged to think back to when embedded finance and embedded financial services were deemed to be the future of banking in America.

Regulations 52

Regulations Service Cybersecurity Banking 52

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

Insurance 98

Insurance Customer Service Outsourcing Service 98

Metasource

JUNE 28, 2022

Increased productivity: Manual work and efficiency do not go hand-in-hand. These outcomes and efficiency do go hand-in-hand. Reduced costs: Bid farewell to paper-based health records and the unnecessary storage costs that come with them.

Healthcare 52

Healthcare Efficiency Robotics Process Automation Data Entry 52

Perficient Digital Transformation

OCTOBER 24, 2024

The utilization of AI has seen tremendous growth over the last few years, including: Customer chatbots Customer chatbots serve to streamline operations by reducing the need for extensive phone center staffing. Co-pilots: Software supported and enabled traders to operate more efficiently and swiftly.

Regulations 52

Regulations Service Banking Cybersecurity 52

Groove Technology

OCTOBER 21, 2021

Leaving behind its proprietary technology, Microsoft is now repositioning the platform to be written and run from anywhere with a strategy of resurfacing for Web and Mobile Services. Even if the answer is YES, do you want to strengthen your team to ensure the strength needed to efficiently complete development projects? Flexibility.

Service 130

Service E-Commerce Software Supply Chain Management 130

Groove Technology

OCTOBER 21, 2021

Leaving behind its proprietary technology, Microsoft is now repositioning the platform to be written and run from anywhere with a strategy of resurfacing for Web and Mobile Services. Even if the answer is YES, do you want to strengthen your team to ensure the strength needed to efficiently complete development projects? Flexibility.

Service 130

Service E-Commerce Software Supply Chain Management 130

Hyland

OCTOBER 31, 2022

The increase in current and potential claims has highlighted the need for efficient claims handling and, ultimately, reduction in claims leakage. Fraud can also build up on valid claims by service providers such as in auto damage or home repair. The adage “time is money” is the core of efficient claims handling.

Efficiency 52

Efficiency Insurance Analytics Sourcing 52

Everest Group

OCTOBER 24, 2024

While they may be smaller than Fortune 500 companies, MMEs are often more agile and willing to adopt innovative technologies to gain a competitive edge. This has led service providers to recognize the untapped potential of this market and tailor their solutions to meet the specific needs of mid-sized businesses.

Marketing 52

Marketing Service Flexibility Streamline Operations 52

Offshore India Data Entry

AUGUST 17, 2023

Outsourcing Word formatting services offer numerous benefits for businesses looking to improve document consistency and enhance formatting quality without overburdening internal staff. This article will explore the key advantages of partnering with an experienced Word formatting services provider. This prevents compliance issues.

Outsourcing 98

Outsourcing Service BPO Offshoring 98

NoonDalton

SEPTEMBER 9, 2024

Business leaders are struggling to manage workloads and maintain productivity, leading many to turn to outsourcing or managed services. Understanding the difference between traditional outsourcing and managed services can help businesses make informed decisions about which model suits their operational needs and long-term goals.

Managed Services 52

Managed Services Outsourcing Management Service 52

Redial

MAY 17, 2023

Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing a call center.

Call Center 130

Call Center Reduced Costs Infrastructure Costs Customer Support 130

Microsourcing

MAY 29, 2023

Outsourcing has long been a valuable strategy for businesses keen to increase efficiencies and reduce costs in areas as diverse as customer service, information technology and data management.

Engineering 52

Engineering Outsourcing Service Offshoring 52

Simplr

FEBRUARY 7, 2023

Hold the phone: it’s time to increase efficiency and cost-effectiveness. Historically, phone is the most expensive customer service channel to staff and maintain. According to the eDigital Customer Service Benchmark Survey, just 44% of consumers are actually satisfied with traditional phone experience.

Customer Service 95

Customer Service Service Retail Call Center 95

31 West

FEBRUARY 21, 2022

One of the solutions to these problems is outsourcing your help desk services. Here are 6 advantages of outsourcing your help desk services. 1) Reduced Costs and Increase in Savings. The primary benefit of having an outsourced helpdesk is a reduction in operational costs. 2) Improved Response Time.

Outsourcing 130

Outsourcing Service Streamline Operations Reduced Costs 130

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130