Everest Group

APRIL 25, 2023

Organizations have realized that manual operations come with a range of challenges, leading them to actively explore digital, automated, and intelligent business processes. The advent of digital technologies, including Intelligent Automation (IA), has made it possible for businesses to achieve higher efficiency and productivity levels.

Automation 130

Automation Robotics Process Automation BPO Sourcing 130

Everest Group

MAY 22, 2024

Despite the rapid rise of technology aimed to reduce the amount of human interaction in the contact center, such as robotic process automation (RPA) or Conversational AI (CAI), which has been around for many years, over 70% of service provider revenues are still coming from the voice channel.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

SEPTEMBER 28, 2021

Payers sought to increase operational efficiency and enhancing member engagement through improved outcomes, increased productivity and lower costs for members. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. In H1 2021, healthcare payers continued the modernization quest.

Healthcare 130

Healthcare Robotics Process Automation Automation Government 130

Automation Anywhere

AUGUST 19, 2022

For example, in an investment bank , the front-office departments consist of sales, investment banking, private equity, equity research trading, and wealth management. Why front-office automation? And that increases time to revenue and enhances workflow efficiency. Experience First-Hand Benefits of Front-Office Automation.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Zinnov

AUGUST 30, 2023

Intelligent Automation and its constituent technologies such as Process Intelligence, Low Code/No Code, Intelligent Document Processing, and Robotic Process Automation can help address burnout and manage the human energy crisis. These factors, when left unaddressed, can eventually lead employees to quit.

Automation 86

Automation Robotics Process Automation Management Data Entry 86

Everest Group

APRIL 10, 2024

Research indicates that nearly 50% of providers witnessed an overall increase in denials in 2023 compared to the previous year, while patient collections sharply dropped to 47.8% These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins. in 2022 and 2023 from 54.8%

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Automation Anywhere

OCTOBER 22, 2021

Robotic Process Automation (RPA) can help with burnout and lack of opportunity. You can now find low-code/no-code RPA tools that give ordinary users—not techies—the ability to automate all these different tasks. Sponsor events to celebrate automation successes. RPA does all that and more.

Robotics Process Automation 131

Robotics Process Automation Out-Tasking Jobbing Automation 131

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. Businesses will be able to leverage AI-powered tools and platforms to improve efficiency, reduce costs, and enhance the overall quality of their IT services. This not only reduces costs but also improves accuracy and efficiency.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. Businesses will be able to leverage AI-powered tools and platforms to improve efficiency, reduce costs, and enhance the overall quality of their IT services. This not only reduces costs but also improves accuracy and efficiency.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. Businesses will be able to leverage AI-powered tools and platforms to improve efficiency, reduce costs, and enhance the overall quality of their IT services. This not only reduces costs but also improves accuracy and efficiency.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Everest Group

AUGUST 4, 2022

The intelligent process automation market, growing by about 20% across all fields, is now becoming ubiquitous. In our recent Intelligent Process Automation (IPA) – Solution Provider Landscape with PEAK Matrix® Assessment 2022 report, our analysts ranked IPA technology vendors and looked at the market for IPA solutions.

Automation 130

Automation Marketing Robotics Process Automation Healthcare 130

Automation Anywhere

DECEMBER 9, 2021

Robotic Process Automation (RPA) is being adopted by enterprises worldwide by leaps and bounds. The global Robotic Process Automation market is predicted to top $3.7 billion by 2028, according to a recent report by Grand View Research. This represents a compound annual growth rate (CAGR) of 32.8%.

Robotics Process Automation 98

Robotics Process Automation Out-Tasking Sales Automation 98

Hyland

JULY 5, 2022

The 60-second download: This new research reveals that where once, many companies may have primarily employed off-the-shelf software solutions, today’s leading companies are significantly customizing commercial software or developing bespoke new software to differentiate, disrupt and achieve their most important business objectives.

Robotics Process Automation 72

Robotics Process Automation Sales Software Human Resources 72

Automation Anywhere

FEBRUARY 17, 2021

According to Everest Group, a global consulting and research firm focused on strategic IT, business services, engineering services, and sourcing, the market for cloud-based application modernization will grow between 19 to 21% by 2022. Robotic Process Automation (RPA) is no exception to this transformation.

Robotics Process Automation 98

Robotics Process Automation Automation Flexibility Regulations 98

Everest Group

JULY 13, 2022

Robotic process automation (RPA) and Artificial Intelligence (AI)-based automation can significantly reduce the number of transactional tasks delivered manually, in addition to a few judgement-oriented tasks. Everest Group’s future of work research shows adoption of these technologies has accelerated during the pandemic.

Robotics Process Automation 130

Robotics Process Automation Out-Tasking Automation Research 130

The Hackett Group

MARCH 14, 2023

Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

Automation Anywhere

OCTOBER 28, 2020

Automation has become a critical component of the enterprise digital transformation strategy. Businesses have realized large gains in efficiency, accuracy, and cost savings by automating repetitive tasks across the front office and back office. And all that can lead to a long backlog of automation projects and frustration.

Automation 97

Automation Robotics Process Automation Government Collaborations 97

Automation Anywhere

FEBRUARY 23, 2021

You've convinced management to make the investment and implement Robotic Process Automation (RPA). According to research from the "Now & Next: State of RPA" report , organizations on average reached the break-even point in slightly under 14 months and achieved a 250% ROI on their initial RPA investment.

Robotics Process Automation 96

Robotics Process Automation Automation Cybersecurity Efficiency 96

Automation Anywhere

AUGUST 3, 2021

Robotic Process Automation (RPA) is not a question of taking a manual process and automating it, step by step—although that is what many businesses do. There should almost always be some transformation involved—changes that make the process more efficient, more robust, less error-prone.

Automation 109

Automation Robotics Process Automation Efficiency Collaborations 109

The Hackett Group

SEPTEMBER 21, 2023

For a typical $10 billion company, Generative AI has the potential to reduce SG&A costs by more than $180 million annually, the research found. The cost estimates were derived from an analysis of actual performance data for hundreds of components and subcomponents in 17 major end-to-end processes across the SG&A spectrum.

Advisory 105

Advisory Robotics Process Automation Research Human Resources 105

Hyland

FEBRUARY 2, 2023

Today’s consumers demand fast and efficient digital channels to conduct financial transactions. Often, they turn to automation. BAI , a nonprofit that provides research, training and thought leadership in financial services, recently discussed key industry trends with Steve Comer.

Banking 91

Banking Automation Robotics Process Automation Reduced Costs 91

Everest Group

MARCH 17, 2023

MGAs are moderately capital efficient due to low setup cost, no legacy platform burden, quick monetization opportunity, and lean team setup. Various types of MGAs operating in the ecosystem are illustrated below. MGA profile MGAs keep their financial profile stronger like other intermediaries in the ecosystem by achieving 20-30% EBITDA.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

Automation Anywhere

FEBRUARY 16, 2022

You’ve finally moved your Robotic Process Automation (RPA) software robots (“bots”) out of their proof-of-concept (POC) trials and into production. As such, RPA delivers significant value: increased productivity, happier employees, better quality, and speedier and more agile completion of processes.

Robotics Process Automation 119

Robotics Process Automation Out-Tasking Government Automation 119

Automation Anywhere

OCTOBER 19, 2020

There is often some crossover and confusion over what makes up the roles of a front office and back office, making it difficult to know exactly where to prioritize business automation and increase efficiencies. And that alignment can be enhanced with the use of intelligent automation. What makes up the front office?

Robotics Process Automation 98

Robotics Process Automation Human Resources Sales Finance 98

Automation Anywhere

JUNE 11, 2021

To help them receive high marks for cost-efficiency, academic institutions throughout the world are adopting intelligent automation for back-office and student-facing processes that have been traditionally managed by humans. Intelligent automation combines Robotic Process Automation (RPA) and artificial intelligence (AI).

Efficiency 52

Efficiency Robotics Process Automation Out-Tasking Administrative 52

Mattsen Kumar

OCTOBER 12, 2023

16.24% of small businesses chose to outsource customer service to increase efficiency. Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. Involving Robotic Process Automation (RPA) It is common to see automation in business processes.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Hyland

JUNE 13, 2022

Look to robotic process automation (RPA) as an example. While there are hundreds of RPA use cases specific to dozens of industries and departments (and implementing many of them is likely in your organization’s future and in the future of automation in general ), it’s impossible to roll them all out immediately.

Robotics Process Automation 98

Robotics Process Automation Human Resources Out-Tasking Automation 98

Automation Anywhere

DECEMBER 2, 2020

Your company is considering a cloud implementation of Robotic Process Automation (RPA). RPA in the cloud offers many potential benefits, including cost savings on capital expenses, the ability to easily scale, increased productivity and efficiency, and more. So what will it cost to take advantage of cloud automation ?

Robotics Process Automation 97

Robotics Process Automation Infrastructure Costs Automation Jobbing 97

Automation Anywhere

OCTOBER 27, 2020

The retail banking industry is faced with significant challenges to achieve optimal operational efficiency and profitability while providing the highest level of customer satisfaction. It’s in the best interest of banks to minimize false positives since they result in avoidable and costly additional research.

Retail 98

Retail Banking Automation Robotics Process Automation 98

Magellan Solutions

JUNE 21, 2023

By doing so, you can identify the strengths and weaknesses of your operations to enhance efficiency, productivity, and customer satisfaction. Step 2: Research And Identity Suitable AI-driven Outsourcing Opportunities Explore the landscape of AI technologies and outsourcing providers. This leads to ongoing improvements and innovations.

Outsourcing 98

Outsourcing Robotics Process Automation Selective Outsourcing Analytics 98

Automation Anywhere

JUNE 21, 2021

I’ve been building bots for a few years now, and I get a lot of questions from people who want to know more about the world of Robotic Process Automation (RPA) , so here are my answers to the top five questions from aspiring developers. #1 “What do you use RPA for?” It's not just automating things. More tips to come.

Robotics Process Automation 98

Robotics Process Automation Out-Tasking Automation Research 98

Automation Anywhere

NOVEMBER 11, 2021

Creating a Robotic Process Automation (RPA) center of excellence (CoE) is critical as your citizen development program scales. The low-code/no-code opportunity Citizen developers are enabled by the new low-code/no-code solutions that have been introduced into the market such as our Automation 360™ platform and tools.

Robotics Process Automation 98

Robotics Process Automation Automation Jobbing Cybersecurity 98

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). RPA doesn’t fix bad processes. It just speeds them up.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Automation Anywhere

OCTOBER 14, 2021

Intelligent bots can gather and analyze large amounts of data faster and more efficiently than humans. By employing intelligent automation, a human agent can call up account information in real-time from multiple sources and view that information on a single screen while focusing on the conversation with the customer.

Service 98

Service Banking Robotics Process Automation Finance 98

Zinnov

SEPTEMBER 29, 2022

This is characterized by Smart Manufacturing, where manufacturing processes are computer-integrated. will evolve existing technologies in the market, with research and technical advancements. AI-ML – A rise in intelligent automation will provide greater efficiency on the shop floor as well as in the office. Industry 5.0

Manufacturing 111

Manufacturing Robotics Process Automation Automation Collaborations 111

Automation Anywhere

MARCH 10, 2022

As the effects of the pandemic appear to be waning, most businesses (63%) say retaining employees is more difficult than hiring them, according to new research. And it looks like they have a good chance of getting those things with the help of intelligent automation combining Robotic Process Automation (RPA) and artificial intelligence (AI).

Automation 98

Automation Robotics Process Automation Out-Tasking Jobbing 98