Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Premier BPO

JULY 12, 2024

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Everest Group

MAY 28, 2024

Adobe Services Enterprises are increasingly adopting an experience-first strategy, prioritizing personalized experiences at scale. IT service providers are strategically aligning with Adobe’s vision and strengthening their partnerships with Adobe through AI-led joint go-to-market strategies to capitalize on this growing market opportunity.

Service 162

Service Marketing Research Design 162

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 246

Banking Service Right-Sizing Automation 246

Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 189

Outsourcing Service Sourcing Payroll 189

Groove Technology

NOVEMBER 15, 2024

Research indicates that outsourcing can expedite product launches significantly. These projects support businesses in managing operations more efficiently and meeting their digital transformation goals. Cost Efficiency: Outsourcing software development offers significant financial benefits. million developers.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

JULY 30, 2024

Leading global research firm, supported by Egyptian Government Agency ITIDA (Information Technology Industry Development Agency), assesses the IT, business processes and engineering research & development potential in Egypt.

Service 130

Service Offshoring Global Business Services Research 130

Premier BPO

JUNE 28, 2024

2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration.

BPO 242

BPO Co-Sourcing Research Labor Costs 242

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. Faculty Challenges with Inadequate Faculty members face similar issues, with inadequate IT support impacting their teaching and research work.

Management 130

Management Service Administrative Research 130

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 162

Management Service Outsourcing Marketing 162

Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations.

Healthcare 147

Healthcare Service Right-Sizing Manufacturing 147

Everest Group

FEBRUARY 27, 2023

Network Transformation Services PEAK Matrix® Assessment – Communication Services Providers (CSPs) 2023 Communication Service Providers (CSPs) are upgrading their network services on the back of fast-paced cloud adoption and transformation in enterprises. LEARN MORE ABOUT Top Service Providers

Service 130

Service Marketing Research Sourcing 130

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Premier BPO

OCTOBER 8, 2024

EDI ensures efficient and accurate data flow between partners, while ETL consolidates this data for comprehensive analysis, enhancing decision-making and operational visibility.  This capability allows businesses to make quicker, more informed decisions, improving operational efficiency and responsiveness to market changes.

BPO 245

BPO Co-Sourcing Outsourcing Government 245

31 West

OCTOBER 2, 2023

This case study delves into our experience with a pharmaceutical client, known as “PharmaTech” Our client wanted to outsource its tier-1 support & was actively looking for an IT service desk provider. Our team identified areas of increased usage of the ITSM tools to reduce tickets and improve overall IT efficiency.

Pharmaceuticals 130

Pharmaceuticals Service Manufacturing Research 130

Premier BPO

JULY 19, 2024

They demand more so that the customer service they receive is optimized precisely to their needs. 1 A new generation of consumers demands modern CX to cover these needs through frictionless, personalized, and efficient experiences across all touchpoints.

BPO 246

BPO Efficiency Research Customer Service 246

31 West

SEPTEMBER 14, 2022

Tasks handled by a third party are referred to as “managed IT services,” typically in the context of business information technology services. A managed service provider (MSP) is a business that offers the above-mentioned services. What Advantages do Managed IT Services Offer? Knocked off Prices.

Managed Services 130

Managed Services Service Management Risk Management 130

Everest Group

OCTOBER 24, 2024

The client used these findings to not only re-align the current contract, but also its other outsourcing contracts Protection against overcharging : By analyzing market trends and comparing pricing models, third-party benchmarking helps organizations avoid paying too much for services. Reach out  to discuss this topic in depth.

Third Party Contracting 130

Third Party Contracting Outsourcing Right-Sizing Cost Control 130

Everest Group

FEBRUARY 10, 2025

This allows them to achieve: Quicker time-to-value Faster return on investment (Return on Investment – ROI) Lower upfront financial risk Factor 2: Stagnating enterprise satisfaction Enterprise satisfaction with IT-BP service providers is stuck in the mediocre range, making long-term, single-provider commitments increasingly difficult.

Outsourcing 130

Outsourcing Information Technology Marketing Engineering 130

Everest Group

NOVEMBER 30, 2022

It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it can help improve operational efficiencies, ensure compliance, and improve workforce productivity. LEARN MORE ABOUT Top Service Providers.

Software 246

Software Marketing Research Outsourcing 246

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

Premier BPO

SEPTEMBER 10, 2024

Digital transformation solutions also require utilizing efficient data processing platforms, which are crucial as they streamline the process of turning raw data into actionable insights. Moreover, it makes workflows more efficient and data more readily available.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Premier BPO

JUNE 14, 2024

With the right partners, strategic partnering can give your business a robust growth and efficiency tool. One should ideally start by identifying the repetitive transactional tasks internal to the company that can be performed much more efficiently by external experts with specialized skills.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Everest Group

OCTOBER 23, 2023

Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. Everest Group research reveals that GBS leaders recognize the pivotal role of change management, with 75% of GBS organizations viewing change management as critical.

Global Business Services 162

Global Business Services Management Service Research 162

Everest Group

NOVEMBER 15, 2022

Top Salesforce Industry Cloud Services While early adopters of Salesforce services were looking to effectively manage customer relationships, market targeted products, explore sales performance, and drive cost efficiencies, enterprises today seek superior customer engagement and faster RoI from their Salesforce investments.

Service 130

Service Sales Research Marketing 130

Everest Group

MAY 20, 2022

Top Healthcare Payer Digital Services. Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. DOWNLOAD THE FULL Healthcare Payer Digital Services PEAK Matrix® Assessment 2022. Our Thinking. Learn More. Learn More.

Healthcare 130

Healthcare Service Right-Sizing Regulations 130

Everest Group

MAY 20, 2022

Top Healthcare Payer Digital Services. Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. DOWNLOAD THE FULL Healthcare Payer Digital Services PEAK Matrix® Assessment 2022. Our Thinking. Learn More.

Healthcare 130

Healthcare Service Right-Sizing Regulations 130

Everest Group

SEPTEMBER 8, 2023

Digital Twin Services Digital twins, virtual replicas of physical products, processes, and systems, are playing an instrumental role in aiding enterprises to reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios.

Service 130

Service Marketing Research Collaborations 130

Everest Group

NOVEMBER 30, 2022

Service providers who lead in green engineering and can produce significantly more carbon-efficient software have an opportunity to price their sustainable IT services at higher premiums and pioneer this emerging space. Read on to explore more on IT services pricing in today’s ESG-focused marketplace. . Green software.

Service 130

Service Engineering Software Impact Sourcing 130

Everest Group

NOVEMBER 28, 2023

Increasing demand for specialized products, the need to underwrite newer business lines, and a push for efficiency are driving insurers to build relationships with MGAs – all suggesting the upcoming years could be a golden era for MGAs. Simultaneously, they are seeking to enhance operational efficiencies and carve out a larger market share.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Everest Group

SEPTEMBER 30, 2024

For service providers, this diversification presents opportunities to establish stronger ties with semiconductor manufacturers looking to tap into these emerging markets. Service providers can develop advanced testing methodologies and employ tools such as digital twins for simulation.

Outsourcing 130

Outsourcing Service Engineering Manufacturing 130

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. Training should cover all aspects of the institution’s services and resources.

Customer Service 130

Customer Service Service Call Center Administrative 130

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Objectives.

Service 130

Service Outsourcing Automation Flexibility 130

Everest Group

SEPTEMBER 12, 2024

As the Engineering Services market continues to evolve, the Everest Group’s Engineering Services Top 50 2024 report offers valuable insights into the shifting dynamics and emerging trends shaping the industry. This report presents a clear and objective view of the current market landscape. the highest among the regions covered.

Engineering 130

Engineering Service Manufacturing Nearshoring 130

Everest Group

JULY 20, 2023

Identity and Access Management (IAM) Services PEAK Matrix® Assessment The demand for Identity and Access Management (IAM) services in the global business landscape is accelerating due to digital transformation trends, the importance of data protection, and the complexities of managing IT environments.

Management 130

Management Service Regulations Insurance 130

31 West

SEPTEMBER 26, 2022

So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client. Likewise, it requires special priority to address the challenges for managed service providers. Everyone seeks optimized productivity, increased efficiency, reduced costs, and enhanced profits.

Managed Services 130

Managed Services Management Service Sales 130