Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). Instead, all these problems and many more will be solved by the company.

Offshoring 246

Offshoring Software Service E-Commerce 246

Everest Group

AUGUST 13, 2024

Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market life sciences enterprises are increasingly transforming digitally to remain agile and resilient amid global uncertainties. LEARN MORE ABOUT Top Service Providers

Marketing 240

Marketing Service Sourcing Research 240

Premier BPO

JUNE 28, 2024

CX leaders believe investing heavily in AI across virtually every stage of the customer journey should improve the CX, with 65% of CX leaders saying that traditional customer service methods are outdated compared to the efficiency of AI and bots. Best Practices for AI & Self-Service 3. References 1. Hate Chatbots?

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

Premier BPO

JULY 12, 2024

3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Everest Group

AUGUST 30, 2024

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficiency 130

Efficiency Reduced Costs Analytics Sales 130

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 246

Banking Service Right-Sizing Automation 246

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 195

Service Manufacturing Sourcing Engineering 195

Everest Group

MAY 28, 2024

Adobe Services Enterprises are increasingly adopting an experience-first strategy, prioritizing personalized experiences at scale. IT service providers are strategically aligning with Adobe’s vision and strengthening their partnerships with Adobe through AI-led joint go-to-market strategies to capitalize on this growing market opportunity.

Service 162

Service Marketing Research Design 162

Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 189

Outsourcing Service Sourcing Payroll 189

Everest Group

NOVEMBER 10, 2023

Data and Analytics (D&A) Services for Mid-market Enterprises Currently, mid-market enterprises stand at a crucial juncture. Providers equipped with inventive solutions, accelerators, and strong advisory capabilities can efficiently guide these enterprises through the dynamic D&A landscape.

Analytics 195

Analytics Marketing Service Advisory 195

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. European enterprises are primarily adopting cloud to drive operational efficiencies and business growth.

Service 162

Service Retail Information Technology Marketing 162

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

JULY 16, 2024

Private Equity (PE) IT Services PEAK Matrix ® Assessment As the digital landscape continues to evolve, IT services have become indispensable for Private Equity (PE) firms and their portfolio companies to drive value creation and operational excellence.

Service 162

Service Streamline Operations Banking Analytics 162

Everest Group

APRIL 3, 2025

As AI-powered tools and cloud-native platforms become more accessible, custom development is also becoming more efficient and accessible, empowering mid-sized firms to unlock intelligent automation, data-driven decision-making, and innovation at scale. LEARN MORE ABOUT Top Service Providers READ ON What is the PEAK Matrix?

Marketing 130

Marketing Right-Sizing Service Research 130

Everest Group

JULY 1, 2024

Guidewire Services PEAK Matrix® Assessment In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. LEARN MORE ABOUT Top Service Providers

Insurance 147

Insurance Service Offshoring Analytics 147

Everest Group

MAY 22, 2024

Duck Creek Services In the Property & Casualty (P&C) insurance sector, digital transformation is the key to enhancing operational efficiencies and underwriting profitability. IT service providers are aligning their strategies and investments with Duck Creek’s vision to capitalize on this growing market opportunity.

Service 147

Service Insurance Outsourcing Marketing 147

Groove Technology

NOVEMBER 1, 2024

Let’s analyze in depth the benefits and challenges of outsourcing, and introduce Groove Technology as a professional service provider in this field. Health Insurance Companies : For processing claims and managing patient records, high-quality healthcare software development services are essential.

Healthcare 130

Healthcare Software Outsourcing Regulations 130

Everest Group

NOVEMBER 19, 2024

Moving past GBS model evaluations based on outdated metrics, such as cost efficiency and operational performance, offers businesses the opportunity to drive strategic value and innovate for greater capabilities. CDT | 10 a.m. EDT | 3 p.m. GMT | 8:30 p.m. IST Global businesses are at a unique inflection point of growth. Who should attend?

Global Business Services 130

Global Business Services Shared Services Sourcing Marketing 130

The Global Small Business Blog

SEPTEMBER 21, 2023

©iStock/metamorworks Organizations are using AI not only to collect more data but to utilize that data to reduce cost while improving efficiency and resiliency. With customers looking for more and more services, humans can take on those more complex tasks. AI can take over some repetitive tasks that can be easily automated.

Reduced Costs 271

Reduced Costs Efficiency Automation Service 271

Groove Technology

NOVEMBER 15, 2024

These projects support businesses in managing operations more efficiently and meeting their digital transformation goals. Cost Efficiency: Outsourcing software development offers significant financial benefits. Global Developer Workforce: The software outsourcing industry taps into an expansive talent pool, there are now 28.7

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Everest Group

APRIL 2, 2024

Application Transformation Services – Europe As customers’ needs evolve and businesses strive for greater efficiency, the importance of application transformation has substantially increased for enterprises. Furthermore, there is a persistent emphasis on sustainability, compliance, and regulatory adherence.

Service 162

Service Manufacturing Engineering Marketing 162

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. Stakeholders prioritize efficiency and productivity, aiming to reduce false positives and mitigate potential losses from regulatory fines.

Co-Sourcing 173

Co-Sourcing Banking Service Advisory 173

Groove Technology

OCTOBER 31, 2024

Look for teams that can create flexible and modular systems capable of managing complex travel bookings and integrations with multiple service providers. Look for teams that employ Continuous Integration and Continuous Deployment (CI/CD) practices for smooth updates and efficient maintenance. No problem. Easily done.

Software 130

Software Right-Sizing Offshoring Nearshoring 130

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

Everest Group

JANUARY 2, 2024

Lending IT Services The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness.

Service 147

Service Finance Banking Flexibility 147

Perficient Digital Transformation

MARCH 6, 2025

In today’s fast-paced world, customers expect quick and efficient service, especially when it comes to their healthcare needs. Pharmacies can enhance their customer service by adopting Universal Design principles and incorporating live chat and FAQs into their services.

Customer Service 52

Customer Service Design Service Healthcare 52

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

MARCH 7, 2025

In our previous blogs, we have explored the stakeholder ecosystem for gen AIs sustainability technology providers, service providers, and enterprises and why Diversity, Equity, Inclusion, and Belonging (DEIB) must remain central to its development. Even where emissions are tracked, regional energy disparities complicate regulation.

Regulations 130

Regulations Co-Sourcing Manufacturing Government 130

31 West

JULY 22, 2024

In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. A report by American Express found that 33% of Americans will consider switching companies after just a single instance of poor service. Key Strategies for Enhancing E-commerce Customer Service 1.

E-Commerce 130

E-Commerce Customer Service Service Automation 130

Everest Group

OCTOBER 24, 2024

The client used these findings to not only re-align the current contract, but also its other outsourcing contracts Protection against overcharging : By analyzing market trends and comparing pricing models, third-party benchmarking helps organizations avoid paying too much for services. Reach out  to discuss this topic in depth.

Third Party Contracting 130

Third Party Contracting Outsourcing Right-Sizing Cost Control 130

Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 147

Marketing Service Insurance Finance 147

Everest Group

DECEMBER 15, 2023

In this blog, we examine the major factors contributing to declining tech hiring and the outlook for IT services talent. IT service providers grappled with the dual challenge of retaining skilled professionals and attracting new talent. The exhibit below shows the cumulative downward trend in headcount for major IT service providers.

Service 182

Service Efficiency Management Marketing 182

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 147

Service Retail Manufacturing Banking 147

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Enterprises are investing in Regulatory Technologies (RegTech) to manage compliance efficiently across global regulations.

Marketing 130

Marketing Service Cybersecurity Banking 130

Everest Group

SEPTEMBER 12, 2024

In today’s competitive business landscape, maximizing value in outsourced services is crucial for buyers to achieve savings objectives and maintain a competitive edge. This clause specifies the terms and conditions for benchmarking service fees to ensure they remain competitive with market rates.

Services Contracting 147

Services Contracting Service Outsourcing Flexibility 147

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 162

Management Service Outsourcing Marketing 162