Everest Group

JUNE 25, 2024

Live Webinar Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals June 25, 2024 | 8:00 AM PT | 10:00 AM CT | 11:00 AM ET | 4:00 PM BST | 8:30 PM IST The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. Who should attend?

Sourcing 130

Sourcing IT Outsourcing Outsourcing Sales 130

Everest Group

AUGUST 30, 2024

The panel will discuss current applications of AI in the banking and financial services industry, showcasing how these technologies are not just futuristic concepts but present-day tools driving operational efficiency and customer satisfaction.

Banking 130

Banking Service Government Insurance 130

Everest Group

NOVEMBER 8, 2022

ON-DEMAND WEBINAR. In this webinar, our experts will discuss how enterprises can measure the value of cloud, the challenges enterprises face in realizing its benefits, and how to unlock its full potential to maximize efficiency. What questions will the webinar answer for the participants? • Ricky Sundrani. Vice President.

BPO 130

BPO Banking Outsourcing Sourcing 130

Everest Group

MARCH 8, 2022

Everest Group Partner, Anil Vijayan , will join expert panelists in this webinar, hosted by SSON, to discuss how enterprises can unlock business value with Artificial Intelligence (AI) as part of their digital transformation journey. Register for the webinar. Head of Asset Services and Wealth Management Technology. Presenters.

Sales 130

Sales Efficiency Management Service 130

Everest Group

APRIL 21, 2022

Everest Group Vice President Chunky Satija will join a panel discussion exploring how claims operations can be made more effective and efficient. Shared services and sourcing executives. Register for the webinar. Register for the webinar. The content will be valuable for: CIOs, CTOs, CFOs. Vice President, Everest Group.

Shared Services 130

Shared Services Information Technology Collaborations Sourcing 130

Everest Group

JULY 10, 2024

Event INNOVATING END-TO-END SUPPLY CHAIN ORCHESTRATION – CAPGEMINI AND KUEHNE+NAGEL DELIVER SUPPLY CHAIN RESILIENCE July 10, 2024 Catch Everest Group Partner Shirley Hung for a webinar exploring end-to-end supply chain orchestration. She will provide a unique perspective on navigating the evolving supply chain landscape.

Efficiency 130

Efficiency Service BPO 130

Everest Group

JUNE 6, 2023

Live Webinar Welcoming the AI summer: How Generative AI is Transforming Experiences June 6, 2023 | 9 a.m. In this webinar, Everest Group’s experts will highlight the use cases and potential of GAI technology in crafting experiences, its limitations and risks in terms of full-fledged commercial adoption, and the industry’s predicted response.

Marketing 130

Marketing Design Efficiency Service 130

Everest Group

FEBRUARY 27, 2024

live webinar Decoding Supplier Relationship Management Technologies: What Are the Best-in-Class Functionalities and Features? IST Enterprises are increasingly focusing on transforming supplier management activities through digital adoption to improve efficiency and relationships. February 27, 2024 | 9 A.M. CST | 10 A.M. EST | 3 P.M.

Management 130

Management Outsourcing Sourcing Efficiency 130

Everest Group

JUNE 15, 2023

Register for the webinar Amardeep Modi Vice President, Everest Group N. They will discuss: The current challenges being faced by global organizations. How Work Insights can turn process and productivity data into actionable insights Understand how to achieve higher levels of agent productivity with ease.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Service 130

Everest Group

FEBRUARY 10, 2025

This allows them to achieve: Quicker time-to-value Faster return on investment (Return on Investment – ROI) Lower upfront financial risk Factor 2: Stagnating enterprise satisfaction Enterprise satisfaction with IT-BP service providers is stuck in the mediocre range, making long-term, single-provider commitments increasingly difficult.

Outsourcing 130

Outsourcing Information Technology Marketing Engineering 130

Everest Group

AUGUST 24, 2022

Top Financial Crime and Compliance (FCC) Operations Service Providers Financial Crime and Compliance (FCC) operations continue to grow within the Banking and Financial Services (BFS) industry. Service providers now have the opportunity to go beyond managing operations and transforming engagements into strategic partnerships.

Banking 130

Banking Insurance Service Advisory 130

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 173

Service Advisory Outsourcing Managed Services 173

Everest Group

OCTOBER 23, 2023

Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. To better understand how successful change management is implemented, we recently hosted a webinar with Victoria Roehrich, Senior Director of Strategy, Transformation, and Change Management at PepsiCo.

Global Business Services 162

Global Business Services Management Service Research 162

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. The notion that generative AI (gen AI) can negatively impact technology service providers’ profit margins is counterintuitive. Unfortunately, this has not been the case.

Service 162

Service Sales Accounting Finance 162

Everest Group

MAY 20, 2022

Top Healthcare Payer Digital Services. Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. DOWNLOAD THE FULL Healthcare Payer Digital Services PEAK Matrix® Assessment 2022. Our Thinking. Learn More. Learn More.

Healthcare 130

Healthcare Service Right-Sizing Regulations 130

Everest Group

MAY 20, 2022

Top Healthcare Payer Digital Services. Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. DOWNLOAD THE FULL Healthcare Payer Digital Services PEAK Matrix® Assessment 2022. Our Thinking. Learn More.

Healthcare 130

Healthcare Service Right-Sizing Regulations 130

Everest Group

MAY 9, 2024

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration.

Service 147

Service Collaborations Outsourcing Services Contracting 147

Everest Group

MARCH 11, 2024

Cloud service providers are vital partners in helping Banking and Financial Services (BFS) institutions build robust systems for cloud migration and exit strategies to maneuver complex regulatory and operational environments. How can service providers become strategic partners in this roadmap?

Banking 147

Banking Service Regulations Flexibility 147

Everest Group

NOVEMBER 29, 2022

Top Application and Digital Services (ADS) in Property & Casualty (P&C) Insurance Services In the last few years, the Property and Casualty (P&C) insurance industry has experienced numerous challenges due to the pandemic, regional geopolitical conflicts, and strained macroeconomic conditions. Our Thinking. Learn More.

Insurance 130

Insurance Service Information Technology Marketing 130

Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. Online platforms, webinars , and virtual classrooms, also allow businesses to train their customer service teams regardless of their location.

Customer Service 130

Customer Service Service Call Center Collaborations 130

Everest Group

FEBRUARY 1, 2022

Charting the Skilling Journey to Build the IT Services Talent of Tomorrow: Replacing the Commodity IT Services Role Definitions Winning the War for Talent: An Enterprise Guide to Building a Sustainable Workforce Strategy Workforce Productivity: The Next Frontier in Improving Organizational Efficiency.

Research 130

Research Efficiency Service 130

Everest Group

NOVEMBER 30, 2022

Service providers who lead in green engineering and can produce significantly more carbon-efficient software have an opportunity to price their sustainable IT services at higher premiums and pioneer this emerging space. Read on to explore more on IT services pricing in today’s ESG-focused marketplace. . Green software.

Service 130

Service Engineering Software Impact Sourcing 130

31 West

APRIL 9, 2024

In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com. This kind of assistance ensures students aren’t just purchasing a service but also gaining a partner in their educational journey, enhancing their overall learning experience and academic success.

Customer Service 130

Customer Service Service Collaborations Administrative 130

Everest Group

NOVEMBER 28, 2023

Increasing demand for specialized products, the need to underwrite newer business lines, and a push for efficiency are driving insurers to build relationships with MGAs – all suggesting the upcoming years could be a golden era for MGAs. Simultaneously, they are seeking to enhance operational efficiencies and carve out a larger market share.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Everest Group

JUNE 27, 2024

UK Banks Ramp Up Digital Banking Services and Redefine Operations. The restructuring opens new opportunities for the outsourcing industry as banks seek third-party support to drive efficiency and innovation. Catch our webinar, What’s Next in Financial Services? What are the Implications for the Outsourcing Industry?

Banking 147

Banking Outsourcing Service Sales 147

Everest Group

JANUARY 19, 2023

Leveraging the power of Artificial Intelligence (AI) and data and analytics tools, media and communications companies are redefining themselves from being service providers to product creators. Read on to learn how emerging technology is changing the game in media services. Let’s explore this shift further.

Service 130

Service Analytics Out-Tasking Automation 130

Everest Group

DECEMBER 8, 2023

Do more with less’ will be the mandate in 2024 for both enterprises and service providers,” said Hrishi Raj Agarwalla, vice president at Everest Group. Overall, our research indicates that 2024 will be a ‘nose to the grindstone’ year of improving operational efficiency.” Register for the webinar here. 8 from previous No.1

Analytics 130

Analytics Cybersecurity Research Offshoring 130

Everest Group

OCTOBER 11, 2022

Its next evolution – open finance – holds the promise to greatly enhance the customer experience and empower users of financial services. According to the recent forecast by the Open Banking Implementation Entity (OBIE), more than 6 million individuals and businesses in the United Kingdom regularly use open banking services.

Banking 147

Banking Finance Research Accounting 147

Everest Group

MAY 21, 2024

Outsourcing is a growing trend in the insurance industry to transform the actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand. Explore the factors driving insurers to partner with specialized service providers and the advantages and obstacles of actuarial outsourcing.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

OCTOBER 7, 2024

This design approach fosters efficiency and reduces waste by allowing a single platform to serve multiple purposes.  In the product development area, aerospace titans such as Airbus SE and Pratt and Whitney have turned their attentions to sustainable aviation fuels. Soni(rita.soni@everestgrp.com)  

Engineering 130

Engineering Manufacturing Impact Sourcing Government 130

Everest Group

AUGUST 9, 2024

Guidewire’s latest release, Kufri, showcases the company’s dedication to innovation, efficiency, and global reach in the insurance technology space. This release emphasizes process efficiency, accelerated time to market, and enhanced data analytics capabilities, all while expanding Guidewire’s reach beyond North America.

Insurance 162

Insurance Marketing Analytics Efficiency 162

Velocity Global

SEPTEMBER 24, 2020

Business Performance Consultant at Insperity, and Barbara Carmichael, Senior Director at Willis Towers Watson, to lead a webinar in partnership with the Association for Corporate Growth (ACG). The webinar addressed company leader FAQs and shared real-world lessons that shorten time to ROI while reducing HR operational and compliance issues.

Efficiency 52

Efficiency Administrative Payroll Out-Tasking 52

Everest Group

MARCH 13, 2024

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. Cost efficiency and talent unavailability are the main drivers for mainframe modernization, closely followed by the imperative for innovation.

Banking 162

Banking Out-Tasking Insurance Efficiency 162

Everest Group

SEPTEMBER 28, 2023

Service providers responded by prioritizing upskilling, bridging the skills gap, and promoting inclusive talent acquisition. AI-powered candidate matching and online talent marketplaces gained prominence, providing efficient ways to connect employers with contingent workers. LEARN MORE ABOUT Top Service Providers

Human Resources 162

Human Resources Streamline Operations Marketing Engineering 162

Everest Group

APRIL 26, 2024

This shift has made it essential for enterprises to adopt an efficient channel management system. While the life sciences commercial segment is synonymous with sales and marketing, it also includes other vital functions such as medical affairs, market access, and patient services.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

AUGUST 26, 2022

It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it helps achieve cost savings, improve operational efficiencies, and enhance employee experience. Task mining software products that are available independent of professional services. Our Thinking.

Healthcare 130

Healthcare Automation Marketing Government 130