31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. You can use this software regardless of whether you have an internal team or outsourcing the IT service desk. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Hyland

JANUARY 20, 2023

To get a better sense of where things stand at the start of the year, we turned to Chris Sims , Hyland’s Industry Consultant for Financial Services. We discussed top challenges and trends in the industry, the need for technology improvements, the importance of content services and much more.

Banking 84

Banking Robotics Process Automation Retail Out-Tasking 84

Amzur

JUNE 19, 2024

However, the advent of cloud computing and DevOps practices has revolutionized the landscape, ushering in a new era of agility, efficiency, and innovation. Furthermore, cloud platforms provide numerous services that directly benefit DevOps practices. The benefits of this powerful combination are numerous: 1.

Collaborations 90

Collaborations Software Automation Efficiency 90

Amzur

JULY 18, 2024

Example: A financial services firm can set a goal to reduce IT operational costs by 25% within the first year post-migration and establish KPIs to measure cost savings, system uptime, and user satisfaction. While efficient, it may not fully leverage the cloud’s potential. cost savings, agility, innovation).

Risk Management 107

Risk Management Risk Management Cost Control Flexibility 107

Metasource

JANUARY 5, 2022

New technology and BPO services help companies reduce costs across their entire organizations. Thus, you’ll need to open, sort, distribute, and react to incoming correspondence faster and more efficiently than ever before. Could outsourcing and digitization be the solution to rising costs?

Outsourcing 52

Outsourcing Service Labor Costs Business Process Outsourcing 52

Amzur

SEPTEMBER 16, 2021

A digital transformation strategy brings innovation to the table and makes things more efficient than ever before. . Digital transformation brings manifold benefits for organizations including, Understand customer behavior and deliver services accordingly. Download Whitepaper. Amzur digital transformation services .

Out-Tasking 83

Out-Tasking Cybersecurity Collaborations Sourcing 83

Zinnov

JULY 8, 2022

From making mobility efficient, driving speed and efficiency, and performing complicated tasks, among others – Engineering has significantly transformed the Manufacturing, Hi-Tech, and Services-led verticals, over the last 2 centuries. DOWNLOAD THE WHITEPAPER. Why is Next-Gen Engineering Gaining Traction?

Engineering 52

Engineering Manufacturing Efficiency Sourcing 52

Zinnov

AUGUST 12, 2024

They stand at the intersection of India’s economic ambitions and global corporations’ quest for innovation and efficiency. Whether you’re a business leader, policymaker, or industry professional, this whitepaper equips you with the knowledge to navigate the future of GCCs in India.

Healthcare 52

Healthcare Government Manufacturing Finance 52

Zinnov

SEPTEMBER 20, 2023

As a result, they are empowered to not only accomplish more but also streamline their daily work routines, ultimately leading to a reduction in errors, enhanced efficiency, real-time decision-making capabilities, and a conducive environment for creative expression.

Automation 52

Automation Finance Healthcare Research 52

Zinnov

FEBRUARY 15, 2024

AI tools also provided insights on optimizing code structures and efficiencies, thus enhancing the overall code quality and performance. Generative AI implementation enhanced senior engineers’ efficiency, which in turn increased their commit rate compared to junior engineers. VIEW Whitepaper DOWNLOAD THE WHITEPAPER

Engineering 52

Engineering Software Out-Tasking Collaborations 52

IBM Services

MARCH 4, 2024

Infrastructure To move services and functionality onto a 5G network, businesses must weigh the cost and time needed to upgrade their equipment so it’s 5G compatible. Smart factories: With AI and ML, factories everywhere are already becoming smarter and more efficient. This can be both time-consuming and expensive.

Out-Tasking 101

Out-Tasking Cybersecurity Efficiency Manufacturing 101

IBM Services

JANUARY 9, 2024

Struggling with the limitations of conventional approaches, you recognize the imperative to embrace IT-as-a-service to stay ahead, with the infusion of AI becoming the catalyst for change. relative to 2022, with the highest being in infrastructure-as-a-service (at 23%) followed by software-as-a-service (SaaS, at 8.4%) and IT services (at 3%).

Government 71

Government Flexibility Automation Research 71

Capgemini

APRIL 10, 2023

Then we’d need to look at the energy efficiency of each step between the energy inputs and the vehicle’s propulsion. In our new whitepaper offer an introduction to planning strategic decisions for a sustainable transition, and provide top level worked examples of propulsion and battery choices, alongside some initial answers.

Engineering 52

Engineering Manufacturing Sourcing Design 52

Automation Anywhere

JULY 14, 2022

We stood shoulder-to-shoulder with our customer and social impact partner, UK’s National Health Service (NHS) , to fight through this crisis. NGH provides general acute services for 700,000 in the UK’s Midlands region. Why this global approach? Just imagine the social impact benefits. Build a center of excellence.

Automation 59

Automation Healthcare Robotics Process Automation Finance 59

Zinnov

MAY 30, 2023

The Generative Pretrained Transformer (GPT) model uses information gathered from the Internet (articles, whitepapers, news stories, etc.) Google Google announced “BARD,” a Conversational AI service. Some interesting examples of emerging industry-specific use cases include: BFSI (Banking, Financial Services, and Insurance) 1.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Amzur

AUGUST 26, 2021

They serve different purposes to ensure a business embraces modern ways and delivers exceptional customer services. Efficiency. Instead, you can have more efficient workflows than before. . Businesses need to adopt modern technologies to ensure better customer services and retention. . Transparency.

Out-Tasking 93

Out-Tasking Right-Sizing Streamline Operations Automation 93

Hyland

JUNE 23, 2022

An IDC whitepaper sponsored by Hyland, Navigating software solution delivery in a digitally transformed world* , cites IDC’s Worldwide Developer Forecast , which predicted the worldwide shortage of full-time developers would increase from 1.4 Customer service and support. million in 2021 to 4.0 million in 2025. IDC [link].

Robotics Process Automation 98

Robotics Process Automation Finance Human Resources Out-Tasking 98

The Scalers

OCTOBER 12, 2021

The decline in brick-and-mortar and adjacent growth of online shopping — fuelled in part by the Covid-19 pandemic — has led to major players such as Amazon and Alibaba pushing their logistics capabilities to become faster, more efficient, and more versatile. Download whitepaper. The way of the future. Navigating the digital highway.

Engineering 79

Engineering Software Manufacturing Automation 79

Magellan Solutions

MAY 2, 2021

It serves as the first point of contact to introduce your service to others. Furthermore, email marketing is more efficient compared to social media. So, it is critical to minimize your emails and only include necessary details like the information of your service. Whitepaper and eBook. Cold Calling List.

Sourcing 52

Sourcing Sales BPO Marketing 52

Mattsen Kumar

JUNE 11, 2021

Customer service is a dominant component of a business; it directly affects revenue, brand reputation, customer lifetime value, and future growth prospects. With the changing trends and evolving customer expectation, offering relevant customer service is a prevalent challenge. Huge Delay in answering calls. Or a slow website.

Customer Service 52

Customer Service Service E-Commerce Customer Support 52

3Pillar Global

APRIL 17, 2024

This fusion of LAMs and LLMs is set to redefine business models, enhance customer experiences, and introduce innovative products and services. The whitepaper foreshadows significantly improved UX of LLM performance on smartphones.

Robotics Process Automation 80

Robotics Process Automation Engineering Automation Research 80

Hyland

OCTOBER 11, 2022

> Read the whitepaper | The future of intelligent enterprise is AI-powered intelligent document processing (IDP). There are plenty of benefits of using IDP for data processing, including: Competitive advantage with valuable and more efficient insights. Financial services. Immigration services. Invoice processing.

Robotics Process Automation 98

Robotics Process Automation Insurance Automation Out-Tasking 98

Metasource

OCTOBER 19, 2021

Instead of trying to hire and retain a large number of employees, you can implement automated processes that can help a smaller team of employees complete a larger amount of work in a more efficient, cost-effective way. Over time, this can have an exponential impact on organization efficiency and employee satisfaction.

Out-Tasking 52

Out-Tasking Automation Jobbing BPO 52

Metasource

APRIL 28, 2022

Paper case files come with lots of manual labor, operational inefficiencies, and weakened public service and responsiveness. By digitizing case files, courts can overcome all of these challenges and reap several benefits, such as: Streamlining operational efficiency by reducing reliance on analog media and enabling remote work.

Government 52

Government Streamline Operations Software Efficiency 52

Metasource

JULY 6, 2021

While document scanning services and document management software have proven to be a powerful way for companies to better manage their documents, many organizations are still inundated with paper and haven’t embraced a digital transformation. Fear of the Cost of Document Scanning Services.

Software 52

Software Out-Tasking BPO Automation 52

3Pillar Global

JANUARY 4, 2024

By enhancing and even replacing legacy technology with faster, more efficient alternatives—as well as automating manual processes—healthcare organizations can both reduce costs and even open additional revenue streams. Missed charges, undercoding, or failure to capture all services provided can all lead to lost revenue.

Healthcare 52

Healthcare Reduced Costs Automation Administrative 52

Hyland

OCTOBER 27, 2022

Eighty-nine percent of decision-makers describe undergoing an ECM-to-content services transition as important to the success of their digital transformation strategies.”. Forrester Research in Content at Your Service: How Modern Content Services Platforms Power Digital Transformation [link]. Well, hindsight is 20/20, right?

Government 82

Government Out-Tasking Software Collaborations 82

IBM Business Partners

JUNE 28, 2023

To solve this challenge, IBM Consulting is working with partners like Amazon Web Services (AWS), who are focused on providing a platform and tool set for processing omics data at in a secure, scalable and cost optimized manner. What is Amazon Omics?

Healthcare 62

Healthcare Analytics Research Collaborations 62

Premier BPO

MAY 8, 2023

According to IBISWorld, the Business Process Outsourcing Services industry growth is annualized at 1.9% This leads to broader efficiency, ultimately improving cash flow to invest in strategic initiatives. This is often the result that quality is at a minimum the same, but often better because the workload gets distributed efficiently.

Outsourcing 52

Outsourcing Business Process Outsourcing BPO Reduced Costs 52

SIG Speaks

NOVEMBER 30, 2021

Procurement leaders worldwide are striving to drive operational efficiency and reduce costs in the new normal. GEP's new whitepaper highlights the steps CPOs need to take to ensure their transformation plans don’t flop. learn more. . How to Streamline Your Unorganized and Broken Procurement Processes. learn more. . . learn more.

Sourcing 40

Sourcing Business Process Outsourcing Automation Reduced Costs 40

SIG Speaks

SEPTEMBER 1, 2021

Join speakers from Stanley Black & Decker, Sarah Morfoot and Priscilla Burke, as well as riskmethods SCRM expert Constantine Limberaki on Thursday, September 23rd at 1 PM EST to learn about how Stanley Black & Decker has been able to gain a competitive advantage by tracking risk more efficiently and effectively. learn more. . .

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

SIG Speaks

JULY 30, 2021

In this webinar moderated by SIG, GEP’s Director, Marin Aravind and Senior Associate, Lavanya Krishnan, will demystify eAuctions and share best practices that enable procurement to function as a profit center by improving cost visibility, driving incremental savings, enhancing compliance and optimizing efficiency. learn more. .

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

SirionLabs

AUGUST 23, 2021

Traditional contract management solutions only pull out surface-level metadata and ignore important underlying information such as clauses, obligations, service levels and price books. No matter how efficient your operation is, people make mistakes. Narrow functionality of traditional tools. Mitigate risks and liabilities.

Analytics 52

Analytics Software Sourcing Finance 52

SirionLabs

AUGUST 23, 2021

Traditional contract management solutions only pull out surface-level metadata and ignore important underlying information such as clauses, obligations, service levels and price books. No matter how efficient your operation is, people make mistakes. Narrow functionality of traditional tools. Mitigate risks and liabilities.

Analytics 52

Analytics Software Sourcing Finance 52

Influx

JANUARY 31, 2023

B2B sales (selling products and services to other businesses, rather than to individual consumers) often involves lengthy sales cycles, multiple decision-makers, and a strong emphasis on building solid relationships. Enhancing the user experience, value-added services can increase a business’s chances of working with you.

Sales 52

Sales Collaborations Marketing Outsourcing 52

3Pillar Global

JUNE 3, 2024

A faster, more efficient approach is to use generative AI and machine learning (ML) to reverse-engineer each health plan’s unique rules engines. So there’s no way to verify their eligibility prior to service. Back office teams compare denials to similar, successful analogs and update them accordingly.

Management 52

Management Robotics Process Automation Engineering Healthcare 52

The Scalers

MARCH 15, 2023

Understanding offshoring Offshoring has become an extremely popular solution for companies trying to boost their efficiency, get more bang for their buck, and access unique skills and expertise. The rise of cloud technology In the past, businesses lacked the collaborative tools necessary for efficient data processing and analytics.

Offshoring 52

Offshoring Right-Sizing Reduced Costs Software 52