Everest Group

APRIL 13, 2022

According to the data from Everest Group, there are close to 70,000 to 100,000 highly qualified workers in digital engineering and IT skills, who will face disruption. Of this, close to 30,000 are working for third-party service providers across banking and financial services, retail, automobile, and healthcare.

Retail 130

Retail Global Business Services Banking Healthcare 130

Everest Group

JANUARY 24, 2024

The agenda will include valuable information and guidance for C-suite leadership, sourcing and vendor managers, global business services leaders, and customer experience and marketing executives. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Advisory 182

Advisory Research Shared Services Sourcing 182

Zinnov

OCTOBER 20, 2023

The dynamic global market and growth strategies targeting emerging markets have introduced new considerations for organizations. This evolving landscape prompts a re-evaluation of how services can be optimally delivered. This is where the choice between Shared Services and Global Business Services (GBS) becomes critical.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Premier BPO

JUNE 7, 2024

Tech-enabled tools are the growth engine that allows companies to focus on what they excel at doing best and partnering with external expertise is the most powerful way to get there quickly. Why Outsource in Today’s World?

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 100

Offshoring Sourcing Outsourcing Global Business Services 100

Everest Group

JUNE 18, 2024

Register Now for Everest Group Engage Everest Group’s inaugural global conference event, “Everest Group Engage,” will be held September 30 – October 2 at the Renaissance Dallas Hotel. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Marketing 130

Marketing Research Global Business Services Healthcare 130

Everest Group

MAY 30, 2024

The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. “Everest Group Engage” will be held September 30 – October 2 at the Renaissance Dallas Hotel.

Advisory 130

Advisory Shared Services Research Sourcing 130

Everest Group

FEBRUARY 1, 2022

Several leading enterprises have set up Centers of Excellence (CoEs) and innovation centers focused on emerging technologies primarily driven by an increased focus on digital, IT, and engineering/R&D services and to support new products and services development. Latin America: .

Service 130

Service Cybersecurity E-Commerce Nearshoring 130

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. For example, a leading European bank applies engineering and data sciences principles (e.g., Data is a powerful force.

Banking 130

Banking Analytics Finance Engineering 130

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. Employee engagement, people centricity and talent development remain at the core of JTI’s GBS strategy.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

JANUARY 26, 2022

in Global Business Services, 6.7% in engineering. In the longer term, the winners will be those businesses that reduce demand through process reengineering, automation, and the application of technology and also branch out to new geographies and talent pools (e.g., in IT, and 4.5% About Everest Group.

Research 130

Research Nearshoring Engineering Sourcing 130

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. Case #2: Identifying best-fit European locations for new delivery center set-up for a global IT-BPO service provider. and operations (European language requirements).

Research 100

Research Nearshoring BPO Global Business Services 100

Everest Group

DECEMBER 8, 2023

The Global IT-BP Services Industry Will Continue to Grow and Shift A vast majority of enterprises (82%) expect their global services budgets either to remain flat (39%) or increase in 2024 (43%). Further, enterprises expect to increase the leverage of Global Business Services and offshore locations.

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 130

Finance Accounting Outsourcing Retail 130

Everest Group

MARCH 31, 2022

In our recent blog, we wrote about service delivery risk in Ukraine. 24, almost 150 companies operating out of the region supporting IT, Engineering, and Business Process services have ceased or at least suspended operations in the region, impacting thousands of jobs. Since Russian forces invaded Ukraine on Feb.

Risk Management 130

Risk Management Risk Management Nearshoring Cybersecurity 130

Zinnov

FEBRUARY 19, 2024

The Software Engineering Institute of the Carnegie Mellon University defines a COE as “A premier organization providing an exceptional product or service in an assigned sphere of expertise and within a specific field of technology, business, or government, consistent with the unique requirements and capabilities of the COE organization.”

Analytics 95

Analytics Out-Tasking Engineering Sales 95

Everest Group

AUGUST 9, 2023

The diversity extends beyond industries alone and also encompasses the types of services being delivered to clients from these centers across the globe.

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Zinnov

MAY 22, 2024

With several companies already having strong product and engineering leaders in India, we will soon see more centers becoming hubs of breakthrough innovations. New business functions in the organization will be incubated and scaled in India, making the country a sandbox of breakthrough innovations.

E-Commerce 59

E-Commerce Engineering Manufacturing Sales 59

Zinnov

OCTOBER 26, 2023

Consolidation works well for the Global Business Services (GBS) model within GCCS. It helps companies institutionalize key business functions for a multi-hub organizational structure.

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52

The Hackett Group

SEPTEMBER 24, 2024

The 2024 Digital Award winners and their win categories are: 3M (Order-to-Cash), MTN Group (Source-to-Purchase), IBM (Plan-to-Results), CMA CGM (Market-to-Opportunity), Johnson & Johnson (J&J) (Global Business Services – Service Desk), Intermountain Health (Talent Acquisition), WNS (Talent Management), and Micron Technology, Inc.

Robotics Process Automation 69

Robotics Process Automation Automation Sourcing Advisory 69

Zinnov

SEPTEMBER 5, 2022

In April 2021, Celonis partnered with IBM’s Global Business Services consulting arm to weave the Celonis Execution Management System (EMS) into its offering, adding the ability to analyze data thrown off by processes like Supply Chain Management, Finance, or Procurement to identify weaknesses and recommend fixes.

Automation 59

Automation Banking Supply Chain Management Right-Sizing 59

The Hackett Group

JULY 13, 2021

The core system in Bosch’s Global Business Services unit includes seamless integration of advanced automation, including machine learning, chatbot, AI, RPA, and more. FRSS introduced a plan to identify the sources of manual work and ensure that processes were re-engineered before being automated.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

Zinnov

SEPTEMBER 5, 2022

In April 2021, Celonis partnered with IBM’s Global Business Services consulting arm to weave the Celonis Execution Management System (EMS) into its offering, adding the ability to analyze data thrown off by processes like Supply Chain Management, Finance, or Procurement to identify weaknesses and recommend fixes.

Automation 52

Automation Banking Supply Chain Management Right-Sizing 52

Everest Group

JANUARY 15, 2024

Best Regards Katrina Menzigian Vice President, Analyst Relations Engagement Thought Leadership Navigating COP28: Insights on the Evolving Landscape of Sustainability | Blog Tech Services Forecast For 2024 | Blog Examining the Impact of the Israel-Hamas Conflict on Cybersecurity Innovation | Blog Revolutionizing Intelligent Automation with Generative (..)

Research 130

Research Sales Cybersecurity Retail 130

Everest Group

JANUARY 15, 2024

Best Regards Katrina Menzigian Vice President, Analyst Relations Engagement Thought Leadership Navigating COP28: Insights on the Evolving Landscape of Sustainability | Blog Tech Services Forecast For 2024 | Blog Examining the Impact of the Israel-Hamas Conflict on Cybersecurity Innovation | Blog Revolutionizing Intelligent Automation with Generative (..)

Research 130

Research Sales Cybersecurity Retail 130