Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 100

Offshoring Sourcing Outsourcing Global Business Services 100

Everest Group

JULY 30, 2024

Leading global research firm, supported by Egyptian Government Agency ITIDA (Information Technology Industry Development Agency), assesses the IT, business processes and engineering research & development potential in Egypt. This drives maximum operational and financial performance and transformative experiences.

Service 130

Service Offshoring Global Business Services Research 130

Premier BPO

JUNE 7, 2024

Tech-enabled tools are the growth engine that allows companies to focus on what they excel at doing best and partnering with external expertise is the most powerful way to get there quickly. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

MAY 30, 2024

The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

Advisory 130

Advisory Shared Services Research Sourcing 130

Everest Group

JUNE 18, 2024

Register Now for Everest Group Engage Everest Group’s inaugural global conference event, “Everest Group Engage,” will be held September 30 – October 2 at the Renaissance Dallas Hotel. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Marketing 130

Marketing Research Global Business Services Healthcare 130

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. For example, a leading US bank GBS hosts a Finance and Accounts (F&A) Data Management team that supports finance business users’ data needs.

Banking 130

Banking Analytics Finance Engineering 130

Zinnov

OCTOBER 20, 2023

These centers, known as captives , Global In-house Centers (GICs), or Global Capability Centers (GCCs) , are vital components of the evolving framework for how companies source services globally. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

JANUARY 26, 2022

Asia-Pacific and Africa offer best source of talent for enterprises taking a long-term view; Everest Group advises companies to invest now for highest future payoff. Executives responding to Everest Group’s Key Issues study anticipate average salaries to increase 6% in sourcing positions, 8.1% in Global Business Services, 6.7%

Research 130

Research Nearshoring Engineering Sourcing 130

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. Employee engagement, people centricity and talent development remain at the core of JTI’s GBS strategy.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

FEBRUARY 1, 2022

Several leading enterprises have set up Centers of Excellence (CoEs) and innovation centers focused on emerging technologies primarily driven by an increased focus on digital, IT, and engineering/R&D services and to support new products and services development. Latin America: .

Service 130

Service Cybersecurity E-Commerce Nearshoring 130

Everest Group

DECEMBER 8, 2023

The Global IT-BP Services Industry Will Continue to Grow and Shift A vast majority of enterprises (82%) expect their global services budgets either to remain flat (39%) or increase in 2024 (43%). Further, enterprises expect to increase the leverage of Global Business Services and offshore locations.

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. Case #2: Identifying best-fit European locations for new delivery center set-up for a global IT-BPO service provider. and operations (European language requirements).

Research 100

Research Nearshoring BPO Global Business Services 100

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 130

Finance Accounting Outsourcing Retail 130

The Hackett Group

SEPTEMBER 24, 2024

These companies have successfully hyper-automated a wide range of end-to-end business processes through their creative application of intelligent automation, advanced analytics and artificial intelligence (AI). It also uses several different AI solutions, including a Gen AI chatbot (AskEPM), to answer questions and describe business insights.

Robotics Process Automation 69

Robotics Process Automation Automation Sourcing Advisory 69

Zinnov

MAY 22, 2024

With several companies already having strong product and engineering leaders in India, we will soon see more centers becoming hubs of breakthrough innovations. New business functions in the organization will be incubated and scaled in India, making the country a sandbox of breakthrough innovations.

E-Commerce 59

E-Commerce Engineering Manufacturing Sales 59

The Hackett Group

JULY 13, 2021

z International for Order-to-Cash; Reckitt for IT Opportunity-to-Deployment; Vodafone Procurement Company for Source-to-Purchase; and Wipro Limited for Hire-to-Retire. The core system in Bosch’s Global Business Services unit includes seamless integration of advanced automation, including machine learning, chatbot, AI, RPA, and more.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78