Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Premier BPO

JUNE 7, 2024

Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

AUGUST 7, 2024

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment – North America, EMEA, and Asia Pacific As Recruitment Process Outsourcing (RPO) gains worldwide adoption, the demand for regional expertise and consistent delivery across geographies is also increasing.

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. Employee engagement, people centricity and talent development remain at the core of JTI’s GBS strategy.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

OCTOBER 16, 2024

Most industry reports and surveys proudly proclaim that global business services organizations increasingly have been invited to rub shoulders with the C-suite, influencing strategy, yucking it up with the enterprise’s CXOs, and ensuring that GBS is embedded in the operating model. Seat at the table, seat at the table.

Global Business Services 100

Global Business Services Flexibility Sourcing Efficiency 100

Premier BPO

MARCH 29, 2023

This year’s event was held from March 23 rd to 26 th under the theme of “Leading Shared Services into the Future”. The week featured prize-winning speakers and Global Business Services giants. Premier BPO was a sponsor at the event and showcased at booth #108.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Everest Group

JULY 9, 2024

Invest in a positive work culture and flexible work policies Competitive compensation : Make sure your pay and benefits are at least on par with your competition. It’s a moving target and requires continuous effort Enhance the work environment : Create a workplace that people want to be a part of.

Right-Sizing 182

Right-Sizing Research Marketing Flexibility 182

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 130

Finance Accounting Outsourcing Retail 130

Everest Group

SEPTEMBER 30, 2024

Key trends to watch in this space include: Adoption of hybrid models: Enterprises may opt for hybrid models that combine elements of the BOT and Assisted Virtual Models, allowing for greater flexibility and customization Emphasis on digital transformation: GCCs are set to spearhead digital transformation initiatives by harnessing advanced technologies (..)

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Zinnov

FEBRUARY 19, 2024

The Software Engineering Institute of the Carnegie Mellon University defines a COE as “A premier organization providing an exceptional product or service in an assigned sphere of expertise and within a specific field of technology, business, or government, consistent with the unique requirements and capabilities of the COE organization.”

Analytics 95

Analytics Out-Tasking Engineering Sales 95

Everest Group

MAY 8, 2023

Save radical process improvement for another day Stay flexible. Make sure the approach is tailored to the change at hand, or in the immortal words of Gilbert and Sullivan, “let the punishment fit the crime.” Keep your tendency to “tweak” held in check. Remember that the goal is transition, not transformation. There will be surprises.

Jobbing 130

Jobbing Flexibility Research Management 130

Zinnov

OCTOBER 26, 2023

Consolidation works well for the Global Business Services (GBS) model within GCCS. It helps companies institutionalize key business functions for a multi-hub organizational structure. Scalability and Flexibility GCCs are highly adaptable.

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52

Everest Group

JANUARY 29, 2025

Global Capability Centers (GCCs) will spur demand for specialized cybersecurity – The rising emphasis on cost optimization and control is driving enterprises to set up or expand GCCs. Cybersecurity service providers have a significant growth opportunity here. Navigating these changes demands both flexibility and foresight.

Cybersecurity 130

Cybersecurity Service Regulations Out-Tasking 130