Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Action #2 – Reset Expectations on Cost Arbitrage from the GBS Model. We expect an average wage increase of 8.1%

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Premier BPO

JUNE 7, 2024

Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Zinnov

OCTOBER 20, 2023

The dynamic global market and growth strategies targeting emerging markets have introduced new considerations for organizations. This evolving landscape prompts a re-evaluation of how services can be optimally delivered. This is where the choice between Shared Services and Global Business Services (GBS) becomes critical.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

SEPTEMBER 30, 2024

For instance, India and Eastern Europe have become hubs for IT and software development talent Cost arbitrage: While cost savings remain a key driver, the focus has shifted to achieving cost efficiency without compromising quality.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147