Everest Group

SEPTEMBER 14, 2023

How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. Employee engagement, people centricity and talent development remain at the core of JTI’s GBS strategy.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 130

Finance Accounting Outsourcing Retail 130

Everest Group

JULY 9, 2024

Invest in a positive work culture and flexible work policies Competitive compensation : Make sure your pay and benefits are at least on par with your competition. It’s a moving target and requires continuous effort Enhance the work environment : Create a workplace that people want to be a part of.

Right-Sizing 182

Right-Sizing Research Marketing Flexibility 182

Everest Group

OCTOBER 16, 2024

Most industry reports and surveys proudly proclaim that global business services organizations increasingly have been invited to rub shoulders with the C-suite, influencing strategy, yucking it up with the enterprise’s CXOs, and ensuring that GBS is embedded in the operating model. Seat at the table, seat at the table.

Global Business Services 100

Global Business Services Flexibility Sourcing Efficiency 100

Everest Group

SEPTEMBER 30, 2024

Key trends to watch in this space include: Adoption of hybrid models: Enterprises may opt for hybrid models that combine elements of the BOT and Assisted Virtual Models, allowing for greater flexibility and customization Emphasis on digital transformation: GCCs are set to spearhead digital transformation initiatives by harnessing advanced technologies (..)

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

MAY 8, 2023

Save radical process improvement for another day Stay flexible. Make sure the approach is tailored to the change at hand, or in the immortal words of Gilbert and Sullivan, “let the punishment fit the crime.” Keep your tendency to “tweak” held in check. Remember that the goal is transition, not transformation. There will be surprises.

Jobbing 130

Jobbing Flexibility Research Management 130

Zinnov

OCTOBER 26, 2023

Centralization drives efficiency through standardization, automation, and shared services. Consolidation works well for the Global Business Services (GBS) model within GCCS. It helps companies institutionalize key business functions for a multi-hub organizational structure.

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52