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Software Outsourcing 101: All about Dedicated Software Development Teams

Groove Technology

Quality products – advanced technology – reasonable prices – quick and flexible adaptation in all situations to help bring customers the most reliable and high-class service experience. Be flexible with a team size. Helps you minimize the need to recruit multiple employees for a cross-functional task.

Software 246
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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

Premier BPO

Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration. However, it also raises consumers’ expectations, which in turn causes them to lash out when the humanized chatbot cannot solve the problem.

BPO 242
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Paving the Path to Data-Driven Success: Essential Steps for Transformation

Premier BPO

1 Define a Data Strategy A comprehensive data strategy, mapped out with your business objectives, lays the groundwork for becoming a data-driven organization. However, understanding alone isn’t enough, as an organization needs to take some vital steps to overcome the intricacies of leveraging data-driven insights.

BPO 244
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Navigating the Landscape: The Cost and Benefits of Generative AI Implementation | Blog

Everest Group

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Implementing gen AI can improve the velocity of change, increasing the overall efficiency of existing tasks. Ultimately, this positions enterprises for continuous evolution and success.

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Discover the Strategies Top GBS Organizations Use to Create Superior Employer Brand Perception | Blog

Everest Group

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. Creating a strong employer brand perception is a challenging and intricate task that requires consistent efforts across various fronts.

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Introducing the technology behind watsonx.ai, IBM’s AI and data platform for enterprise

IBM Services

Data must be laboriously collected, curated, and labeled with task-specific annotations to train AI models. Building a model requires specialized, hard-to-find skills — and each new task requires repeating the process. Data curation is a task that’s never truly finished. All watsonx.ai

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Generative AI and Cloud Integration Keep Mainframes Alive in the BFSI Industry | Blog

Everest Group

In the coming years, non-core applications will continue to have a higher migration rate than core applications. However, industry research underscores that BFSI enterprises optimize and enhance their mainframe ecosystems, presenting a promising opportunity for service providers to assist.

Banking 162