Premier BPO

JUNE 28, 2024

Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration. According to the research conducted by Cammy Crolic, an associate professor of marketing at the University of Oxford, it’s a double-edged sword. “

BPO 242

BPO Co-Sourcing Research Design 242

Groove Technology

DECEMBER 16, 2024

Agile software development outsourcing combines the flexibility of agile methodology with external software development teams, enabling businesses to optimize costs whilst maintaining product quality through short, iterative development cycles.

Software 100

Software Outsourcing Collaborations Flexibility 100

The Hackett Group

APRIL 25, 2023

MIAMI & LONDON, April 25, 2023 – One-size-fits-allhybrid work policies are more likely than other options to have a negative impact on employee engagement, retention and the amount of work done each day, according to new hybrid work research from The Hackett Group , Inc. NASDAQ: HCKT).

Research 96

Research Collaborations Advisory Jobbing 96

Groove Technology

DECEMBER 16, 2024

Finding a reliable software development partner in the Philippines can be challenging, whether you're a business seeking an outsourcing partner or an IT professional researching the market. Check Scalability and Flexibility Team Expansion : Verify the ability to scale resources quickly to meet your growing demands.

Software 100

Software E-Commerce Outsourcing Right-Sizing 100

Groove Technology

AUGUST 31, 2021

Quality products – advanced technology – reasonable prices – quick and flexible adaptation in all situations to help bring customers the most reliable and high-class service experience. Be flexible with a team size. We prioritize adaptability and flexibility in order to meet the diverse needs of our customers.

Software 246

Software Outsourcing Right-Sizing Engineering 246

McKinsey & Company

APRIL 20, 2022

New research details what empowered employees love about hybrid work models and the risks to diversity, equity, and inclusion if managers get the evolving flexible workplace wrong.

Flexibility 143

Flexibility Research Management 143

Groove Technology

OCTOBER 31, 2021

We look at customer support, pricing, ease of use, design and flexibility, selling features – basically everything a person intends to launch an eCommerce store wants to know. The platform is also known for its low total cost of ownership and very flexible APIs. BigCommerce was number one in our research for its selling features.

E-Commerce 246

E-Commerce Sales Right-Sizing Customer Support 246

Everest Group

MAY 8, 2024

This model is preferred when: The accelerator addresses specific pain points with a standalone solution Customers seek flexibility and independence in using the product While service providers ultimately aspire to move toward standalone licensing for accelerator monetization, bundling with services is currently the more dominant model.

Service 173

Service Sales Software Research 173

Everest Group

SEPTEMBER 12, 2023

Discover traits shared by the leaders, the industry outlook and hottest market segments, and other compelling insights from our research in this blog. Moreover, it was heartening to witness a recovery in some core Engineering Research and Development (ER&D) verticals.

Engineering 173

Engineering Service Manufacturing Research 173

Everest Group

JUNE 12, 2024

The Americas’ Nearshore has begun cultivating a worldwide reputation built on value, competence, and flexibility and it continues to capture a larger share of the global knowledge economy. Soni Principal Analyst, Impact Sourcing and Sustainability Research, Everest Group Learn more and Register Rita N.

Nearshoring 130

Nearshoring Impact Sourcing Flexibility Research 130

Groove Technology

OCTOBER 1, 2024

Custom software development outsourcing offers a flexible and cost-effective solution to these challenges. According to a report by Grand View Research, the global KPO market is expected to reach $124.29 A report by Research and Markets predicts that the global professional services market will reach $8.5 billion by 2025.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Everest Group

MAY 22, 2024

The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. However, the significance of this recovery is unexciting, as balancing forces exist that both impede and support industry growth. We are seeing more points of evidence validating those.

Service 173

Service Banking Right-Sizing Research 173

Groove Technology

NOVEMBER 15, 2024

Research indicates that outsourcing can expedite product launches significantly. According to industry research, 62% of tech executives plan to increase their outsourcing budget to meet new technical challenges. Flexible Staffing Models: Models like global IT outsourcing are becoming increasingly popular. million developers.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Everest Group

MAY 21, 2024

Advantages of outsourcing in actuarial transformation The advantages of outsourcing in actuarial transformation extend beyond fiscal efficiency to encompass resource flexibility, access to specialized knowledge, and freeing resources to focus on more strategic tasks.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

JULY 9, 2024

What the latest research reveals In its third iteration, Everest Group Top Employers research dives deep into the employer brand perception of over 380 leading GBS employers across India, the Philippines, and Poland and over 430 leading tech employers across India, the US, and the UK.

Right-Sizing 182

Right-Sizing Research Marketing Flexibility 182

Everest Group

OCTOBER 11, 2023

DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient supply chain.

Retail 162

Retail Service Research Marketing 162

Premier BPO

SEPTEMBER 10, 2024

References Choose Adaptive Data Governance Over One-Size-Fits-All for Greater Flexibility New Research Shows Data Culture Will Dominate Designing data governance that delivers value Contact Us The post Paving the Path to Data-Driven Success: Essential Steps for Transformation appeared first on Premier BPO.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Redial

SEPTEMBER 5, 2024

BPO leads to job losses in the home country While some jobs are outsourced, BPO often enables companies to grow, creating more jobs at home in higher-value sectors like project management or research and development.

BPO 130

BPO Business Process Outsourcing Outsourcing Jobbing 130

Redial

SEPTEMBER 5, 2024

BPO leads to job losses in the home country While some jobs are outsourced, BPO often enables companies to grow, creating more jobs at home in higher-value sectors like project management or research and development.

BPO 130

BPO Outsourcing Business Process Outsourcing Jobbing 130

Redial

SEPTEMBER 5, 2024

BPO leads to job losses in the home country While some jobs are outsourced, BPO often enables companies to grow, creating more jobs at home in higher-value sectors like project management or research and development.

BPO 130

BPO Outsourcing Business Process Outsourcing Jobbing 130

Groove Technology

JANUARY 15, 2025

Java, with its flexibility and rich ecosystem, has become the pioneering platform for AI projects, thanks to its cross-platform capabilities, comprehensive libraries, and large-scale data processing capabilities. Artificial Intelligence (AI) is reshaping the Java software development landscape, opening up new horizons for software engineers.

Automation 130

Automation Software Analytics E-Commerce 130

Everest Group

NOVEMBER 30, 2023

Solutions such as patient engagement, denial management, and medical coding are in demand as healthcare providers are expected to continue prioritizing solutions that not only address current challenges but also provide flexibility for future developments in the healthcare landscape.

Management 162

Management Healthcare Sourcing Sales 162

Everest Group

NOVEMBER 18, 2022

According to Everest Group research, buyers of EXM platforms cite the following as the top five benefits of the technology: Better understanding of the workforce, especially the key challenges that each employee faces and understanding their sentiments. The adoption of Employee Experience Management (EXM) platforms can make this task easier.

Management 130

Management Right-Sizing Human Resources Research 130

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. Our research found that each company adopted a different approach to building a strong employer brand when navigating through specific challenges.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

OCTOBER 24, 2024

By decoupling these services, the clients can transition to a more granular and flexible pricing model. Optimize the pricing model: Benchmarking can uncover inefficiencies where low-cost services were bundled with higher-cost ones. This allows for better cost control and a model more reflective of the actual service delivered. 

Third Party Contracting 130

Third Party Contracting Outsourcing Right-Sizing Cost Control 130

Everest Group

JULY 6, 2023

Our research shows that perceived brand perception strongly influences and correlates with success in talent markets for GBS employers. Work flexibility as well as diversity and inclusion emerged as crucial factors in attracting and retaining talent. Employee expectations are ever-changing.

Global Business Services 147

Global Business Services Service Pharmaceuticals Research 147

31 West

SEPTEMBER 3, 2024

Research Industry Benchmarks It’s important to research industry standards for after hours call centers in the IT industry. Create an After Hours Call Center Strategy With your business goals clarified and industry research complete, you can define your after hours call center strategy.

Call Center 130

Call Center E-Commerce Flexibility Customer Service 130

31 West

SEPTEMBER 3, 2024

Research Industry Benchmarks It’s important to research industry standards for after hours support centers in the IT industry. Build in more schedule flexibility, implement wellness initiatives and monitor sick days to catch burnout early. This will help you set appropriate service level targets.

Call Center 130

Call Center E-Commerce Flexibility Customer Service 130

Premier BPO

JUNE 7, 2024

Outsourcing isn’t about reacting to change; it’s a proactive strategy that helps you access the expertise and flexibility needed to thrive in today’s dynamic business landscape. Outsourcing experts focused on working with small and medium-sized enterprises provide significant value and cultural fit.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

NOVEMBER 2, 2021

Flexibility to allow for work-life blend and overall well-being became top priorities when it came to what people expected at work and how they engaged with their jobs. The bottom line is, employees today want flexibility, and they are willing to put their current jobs on the line to get it. Workers’ life changes bring new realities.

Jobbing 147

Jobbing Flexibility Research Outsourcing 147

Everest Group

NOVEMBER 27, 2023

It is a multi-tenant environment that is shared among multiple customers of SP (Service Provider), with each customer having a separate domain of their own Dedicated instance implies a single-tenant environment used exclusively by one customer. Enterprises should consider all the parameters discussed and take a holistic view.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

NOVEMBER 27, 2023

It is a multi-tenant environment that is shared among multiple customers of SP (Service Provider), with each customer having a separate domain of their own Dedicated instance implies a single-tenant environment used exclusively by one customer. Enterprises should consider all the parameters discussed and take a holistic view.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Groove Technology

OCTOBER 1, 2024

A study by Forrester Research found that outsourcing can accelerate time-to-market by up to 40%. Scalability and flexibility in operations Startups often face unpredictable growth patterns and changing market demands. Choose a methodology that suits your project – Agile is often preferred for its flexibility and iterative approach.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Everest Group

AUGUST 30, 2022

The pandemic brought about the work-from-home (WFH) era, dispelling many negative notions around WFH, and set a standard of work-life balance, flexibility, and autonomy that employers must deliver. Key takeaways from the research. The top ten across India, the Philippines, and Poland.

Global Business Services 130

Global Business Services Service Research Advisory 130

Everest Group

JULY 4, 2022

In our latest research, we share an updated analysis on the cloud ERP market and how this space has evolved. Let’s look at what has changed since 2019: Oracle has improved its commercial flexibility, which was a major contention among enterprises. Key insights from these interviews are also summarized in our enterprise pulse study.

Marketing 130

Marketing Flexibility Sales Collaborations 130

Everest Group

AUGUST 30, 2022

The influence of work flexibility (e.g., the option to choose one’s working model, work schedule flexibility, etc.) Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Download a complimentary copy of the 2022 Everest Group Top GBS Employers list and analysis.

Global Business Services 130

Global Business Services Service Banking Advisory 130