Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. This growth goes beyond the mature North American and European markets.

Service 162

Service Advisory Finance Accounting 162

IBM Services

DECEMBER 5, 2023

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

Retail 94

Retail Inventory Management Call Center Efficiency 94

Groove Technology

NOVEMBER 15, 2024

Instead, they can leverage a pay-per-project or subscription model to manage costs flexibly. Cost Factor In-House Testing Outsourced Testing Recruitment Costs High Minimal Training and Development High Often Included in Provider Fees Testing Infrastructure High (tools, hardware) Provider-Owned Pay-Per-Project Flexibility No Yes 4.

Software 100

Software Outsourcing E-Commerce Flexibility 100

Groove Technology

NOVEMBER 15, 2024

A comparison of these models offers insights into scenarios where each excels and highlights considerations around cost, flexibility, and team management. For those still undecided, a hybrid approach may offer the optimal balance, combining the stability of an in-house team with the flexibility of outsourcing.

Software 100

Software Outsourcing Right-Sizing Flexibility 100

Perficient Digital Transformation

OCTOBER 25, 2024

We believe our inclusion in Forrester’s Application Modernization and Multicloud Managed Services Landscape, Q4 2024 reflects our commitment to evolving enterprise applications and managing multicloud environments to enhance customer experiences and drive growth in a complex digital world.

Managed Services 64

Managed Services Management Service Reduced Costs 64

SEBPO

SEPTEMBER 6, 2024

IAB Connected Commerce Summit: Retail Reimagined Total 0 0 0 0 September 17-18, 2024 Convene 225 Liberty, NYC IAB Connected Commerce Summit: Retail Reimagined If you’re attending the IAB’s second annual Connected Commerce Summit: Retail Reimagined , you’re already ahead of the curve. But what happens when you get home?

Retail 59

Retail E-Commerce Sales Customer Support 59

NoonDalton

OCTOBER 2, 2024

As companies face shifting market demands and workforce challenges, flexible staffing has emerged as a powerful solution. From healthcare to logistics, businesses across multiple sectors are increasingly leveraging flexible staffing models to stay competitive, agile, and efficient. But what makes flexible staffing so transformative?

Flexibility 52

Flexibility Retail Manufacturing Healthcare 52

Perficient Digital Transformation

JANUARY 19, 2024

Many retailers are embarking on a digital transformation to modernize and scale their order management system (OMS) solution. Built on a modern architecture, the solution wraps Docker containers around order management business services. This architecture streamlines application management and the release of new functionality.

Order Management 118

Order Management Retail Software Operational Costs 118

Influx

DECEMBER 26, 2022

You train your team to provide excellent customer service. What worked as effective customer service for a physical store can be replicated as eCommerce customer service. In a digital age, customer service remains a prime differentiator in gaining customer trust and loyalty and building relationships with them.

Customer Service 98

Customer Service Service Retail Customer Support 98

SEBPO

NOVEMBER 17, 2023

” – VP, Ad Operations Total 0 0 0 0 Case Study Retail Media Scaling to New Regions A Retail Media AdTech provider was seeking traction with brands in the US. The three SEBPO Teams supporting this partner handle many key functions for their retail clients, including industry giants like Petco, Lowe’s, and Target.

Retail 59

Retail Out-Tasking Flexibility Jobbing 59

IBM Services

APRIL 4, 2023

Customers want to be able to use multiple channels on all their devices and see product and service insights and peer reviews all within the same journey. The retail challenge is orchestrating technology to enable this rich, seamless experience. Personalization : Retailers can provide customers with a personalized shopping experience.

Flexibility 52

Flexibility E-Commerce Retail Sales 52

Everest Group

JUNE 20, 2024

Banks across various markets are recognizing the need for modernization and are actively partnering with service providers to upgrade their core systems. Implications and opportunities for service providers The core banking transformation journey presents a significant opportunity for SPs. Submit a request to participate.

Banking 162

Banking Collaborations Sourcing Insurance 162

Groove Technology

APRIL 11, 2023

MuleSoft Integration’s architecture is centered around API-led connectivity Additionally, the Anypoint Platform – a core component of MuleSoft Integration – provides various tools and services for businesses to design, develop, and manage integrations at will. This allows for greater scalability and flexibility.

Retail 130

Retail Flexibility Design Efficiency 130

Everest Group

JANUARY 16, 2023

CXM outsourcing is expected to endure: Historical data suggests that the demand for Business Process Services (BPS) outsourcing remains resilient during an economic downturn as shown below: Source: Everest Group. Here are some ways a recession could affect the industry: . Five strategies for CXM providers to navigate a potential recession.

Outsourcing 130

Outsourcing Retail Flexibility Manufacturing 130

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers. Download a complementary abstract of the report.

Finance 130

Finance Accounting Outsourcing Retail 130

Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

Everest Group

MARCH 17, 2023

Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. As insurance intermediaries that represent carriers, MGAs provide insurance products to retail agencies and insureds. Read on to learn more.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

IBM Services

JANUARY 6, 2022

As the retail industry continues to navigate fallout from the pandemic, meeting immediate supply, demand and logistics challenges has forced supply chain executives to significantly accelerate their digital transformation strategies. Intelligent workflows help make retail supply chains predictive, automated, agile and transparent.

Retail 54

Retail Reduced Overhead Finance Order Management 54

Planergy Software

FEBRUARY 1, 2022

How better management in AP can give you better flexibility for cash flow management. Quickbooks For Retail. Accounting QuickBooks Retail. QuickBooks for Retail Edition One of the best things about using QuickBooks Desktop applications is its ability to suit almost every type of business. Download Free Copy. Written by.

Retail 52

Retail E-Commerce Inventory Management Sales 52

Anexa

AUGUST 29, 2023

The point is that shopping trends constantly evolve, become priorities, and characterize the retail model. This makes it increasingly difficult for retailers dealing with skyrocketing overheads and ruthless competitors – and let’s not forget the highly discerning customer base that demands more engaging experiences.

Retail 52

Retail E-Commerce Sales Customer Service 52

Perficient Digital Transformation

JANUARY 12, 2022

It’s been found that 68% of consumers would place an order if they knew they would receive fast shipping, and over 36% of shoppers have already placed an order for same-day delivery service. Flexible Delivery Options. Flexible Pick-Up Options. Synchronized Customer Service. Yep, that’s BOPIS being driven by an OMS.

Order Management 113

Order Management Management Retail Flexibility 113

Everest Group

SEPTEMBER 30, 2024

From an industry vertical perspective as well, we are seeing growth across most major segments including financial services, telecom, media & technology, retail and consumer goods, etc. Reach out to us to discuss this topic further with our expert analysts.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

TTEC

APRIL 4, 2022

Expectations for fast and convenient customer support from retail brands will also continue, making it essential that retailers attract and retain talented employees. A key retention driver for employees in retail and many other industries are flexible and supportive work environments. The new digital retail landscape.

Retail 52

Retail E-Commerce Sales Flexibility 52

Offshore India Data Entry

SEPTEMBER 19, 2023

Data entry plays a vital role for retailers by capturing and organizing key operational and customer information. Common Data Points Tracked by Retailers Customer profiles – Names, addresses, purchase history, etc. However, manual data entry diverts employee time away from higher-priority tasks like customer service.

Data Entry 52

Data Entry Retail Outsourcing BPO 52

Everest Group

MAY 31, 2023

Google Cloud continues to differentiate itself from other cloud providers by emphasizing specialized services, tools, and a partner-oriented strategy that enables businesses to achieve better flexibility, scalability, and security. A shift began when cloud gained popularity as a go-to tool to transform the enterprise landscape.

Flexibility 130

Flexibility Government Engineering Analytics 130

Amzur

JULY 2, 2024

However, a “cloud-first” approach may lead to inefficiencies, including limited flexibility, potential security risks, and unexpected rises in cost when every application is moved to the cloud. [ Increased Innovation: Measure the number of new products and services launched using cloud-based solutions.

E-Commerce 105

E-Commerce Inventory Management Retail Analytics 105

31 West

JANUARY 12, 2023

ServiceNow is a cloud-based IT support platform that sustains ITIL service policies and provides ITSM, ITOM, and ITBM. It eases the work for businesses by illustrating, forming, organizing, and automating processes and services while dividing them into concise business functions. What are the Services Provided by ServiceNow?

Jobbing 130

Jobbing Software Flexibility Management 130

Everest Group

NOVEMBER 1, 2021

However, according to Everest Group, during this downturn, service providers accelerated the development of their technological capabilities and service offerings and are now poised to usher in a new era—RPO 4.0—as as enterprises rebuild their businesses and resume hiring activity. Key Characteristics of RPO 4.0:

Outsourcing 130

Outsourcing Marketing Pharmaceuticals Global Recruiting 130

Perficient Digital Transformation

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Retail 111

Retail Banking Service Accounting 111

Magellan Solutions

OCTOBER 6, 2022

Who Needs to Outsource Typing Services? By outsourcing typing services, your company can finish a project faster and more efficiently. Not only that, but your organization will also be more productive, flexible, and cost-effective. Any business that hires this service from offshore can make money as long as it runs regularly.

Outsourcing 75

Outsourcing Service E-Commerce Administrative 75

Groove Technology

SEPTEMBER 26, 2024

Outsourced software development involves engaging external service providers in different geographical regions for software creation tasks. Compared to in-house development, outsourcing offers unique advantages in terms of flexibility, cost-effectiveness, and access to diverse skill sets. What is Outsourced Software Development?

Software 130

Software Outsourcing Offshoring Nearshoring 130

Groove Technology

SEPTEMBER 26, 2024

With hundreds of companies offering software development services globally, how can CTOs, CIOs, and other decision-makers ensure they select a reliable partner who understands their business needs and delivers high-quality results on time and within budget? Let's explore the essential criteria for evaluating potential outsourcing companies.

Software 130

Software Outsourcing E-Commerce Right-Sizing 130

Groove Technology

JANUARY 27, 2022

The allure of digital retail is irresistible. Online retail sales were roughly 1.336 billion dollars in 2014 and are expected to reach 6.388 billion dollars by 2024. This is one of the reasons why brick-and-mortar retail owners are going online. choose to construct your online retail store? Shopify Plus.

Retail 130

Retail Right-Sizing Administrative Design 130

31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Software 130

Software Customer Support Administrative Automation 130

Perficient Digital Transformation

FEBRUARY 2, 2023

Subscriptions jumped in popularity at the onset of the pandemic for various reasons, among them being that people craved their familiarity and predictability and most subscription services don’t require people to leave their homes. Given this new practicality, many financial services institutions are lining up to participate in the program.

Accounting 110

Accounting Banking Flexibility Retail 110

31 West

DECEMBER 5, 2022

Information Technology Service Management is a set of tools and processes that manage IT services. It enables your IT desk service providers and in-house IT teams to accelerate customer service delivery. ServiceNow ITSM module is a cloud-based platform that follows a proactive approach to managing IT services.

Information Technology 130

Information Technology Automation Management Efficiency 130

IBM Services

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. What are managed marketing services (MMS)? Managed marketing services provide the hyper-personalization needed to build customer loyalty and reduce churn.

Marketing 72

Marketing Management Service Offshoring 72