Everest Group

JULY 1, 2024

Guidewire Services PEAK Matrix® Assessment In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. LEARN MORE ABOUT Top Service Providers

Insurance 147

Insurance Service Offshoring Analytics 147

Everest Group

MAY 8, 2024

IT service providers are increasingly exploring monetizing their proprietary software tools and accelerators as independent products. Let’s delve into the opportunities and obstacles service providers face in this pursuit. These accelerators are bundled with services within the provider’s scope and delivered to the customer.

Service 173

Service Sales Software Research 173

Everest Group

SEPTEMBER 12, 2023

The Everest Group Engineering Services Top 50 is a valuable resource for enterprise decision-making and provider benchmarking. But before we dive into the report details, let’s understand the value of the Engineering Services Top 50 list.

Engineering 173

Engineering Service Manufacturing Research 173

Everest Group

JANUARY 2, 2024

Lending IT Services The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness.

Service 147

Service Finance Banking Flexibility 147

Everest Group

APRIL 7, 2025

Composable architectures are gaining traction, enabling organizations to build flexible, modular data environments. Industry-specific CDPs are also emerging tailored to retail, healthcare, and financial services sectors, addressing unique data challenges and regulatory requirements. LEARN MORE ABOUT Top Service Providers

Retail 130

Retail Healthcare Marketing Regulations 130

Groove Technology

FEBRUARY 4, 2025

This strategic approach provides access to a global talent pool, advanced technologies, and flexible scaling options. Outsourcing also provides Flexibility Allowing businesses to adjust team sizes as project needs change quickly Ensuring efficient resource allocation. However, navigating the outsourcing landscape can be challenging.

Software 130

Software E-Commerce Outsourcing Reduced Overhead 130

Everest Group

MAY 22, 2024

The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. How a service provider aligns with the right set of forces will become key to competitive success. While the differential still exists, we are seeing more confidence in service providers.

Service 173

Service Banking Right-Sizing Research 173

Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 147

Marketing Service Insurance Finance 147

Everest Group

MARCH 10, 2023

Marketing Services PEAK Matrix® Assessment Marketing has undergone a transformation due to rapid technological advancements and shifting consumer preferences. In response, the provider ecosystem has shifted gears from product-focused traditional marketing services to innovative, data-driven strategies that prioritize customer experience.

Marketing 147

Marketing Service Automation Flexibility 147

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. With an estimated total addressable market of US$80-85 billion in 2023, the penetration rate is no more than 15-17%.

Service 162

Service Advisory Finance Accounting 162

Everest Group

MARCH 6, 2025

Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations expectations. Despite long-term engagements, organizations frequently find inadequacies in services delivered by their suppliers.

Outsourcing 130

Outsourcing Accounting Service Sales 130

Everest Group

SEPTEMBER 12, 2024

In today’s competitive business landscape, maximizing value in outsourced services is crucial for buyers to achieve savings objectives and maintain a competitive edge. This clause specifies the terms and conditions for benchmarking service fees to ensure they remain competitive with market rates.

Services Contracting 147

Services Contracting Service Outsourcing Flexibility 147

Everest Group

MARCH 11, 2024

Cloud service providers are vital partners in helping Banking and Financial Services (BFS) institutions build robust systems for cloud migration and exit strategies to maneuver complex regulatory and operational environments. These approaches promise to ignite technological innovation.

Banking 147

Banking Service Regulations Flexibility 147

Groove Technology

FEBRUARY 4, 2025

At Groove Technology, we offer comprehensive dedicated software development services designed to meet diverse client needsfrom initial consultation to seamless integration. You also gain the flexibility to scale your team size in response to project demands, optimizing both costs and outputs.

Software 130

Software Right-Sizing Collaborations Administrative 130

Perficient Digital Transformation

OCTOBER 25, 2024

We believe our inclusion in Forrester’s Application Modernization and Multicloud Managed Services Landscape, Q4 2024 reflects our commitment to evolving enterprise applications and managing multicloud environments to enhance customer experiences and drive growth in a complex digital world.

Managed Services 64

Managed Services Management Service Reduced Costs 64

Groove Technology

DECEMBER 16, 2024

Agile software development outsourcing combines the flexibility of agile methodology with external software development teams, enabling businesses to optimize costs whilst maintaining product quality through short, iterative development cycles. Lower Labor Costs: Outsourcing to regions with lower labor costs (e.g.,

Software 100

Software Outsourcing Collaborations Flexibility 100

Everest Group

AUGUST 31, 2023

Service providers are expected to play a vital role in meeting the unique needs of customers in the strategic SAP mid-market. Discover the five customer priority areas where service providers can make a difference in this blog. SAP expects the mid-market to be a large contributor to meet its revised growth forecast of 8.3%

Marketing 147

Marketing Service Flexibility Sourcing 147

Everest Group

AUGUST 26, 2024

Digital Commerce Services PEAK Matrix® Assessment The digital commerce landscape is evolving rapidly due to the surge in online shopping, the growth of new channels, and rapid technological advances. Enterprises’ growing adaption to evolving customer expectations drives the demand for integrated and seamless digital commerce experiences.

Service 130

Service Flexibility Marketing Efficiency 130

Perficient Digital Transformation

AUGUST 4, 2024

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. Streamlined Business Processes Automation is a key benefit of Azure Integration Services.

Service 110

Service Banking Risk Management Risk Management 110

Everest Group

SEPTEMBER 13, 2023

Supply Chain Transformation Services for Retail and CPG In recent years, particularly after the pandemic, retail and Consumer Packaged Goods (CPG) enterprises have begun investing in supply chain transformation services. The global disruption emphasized the need for a flexible and resilient supply chain.

Retail 147

Retail Service Manufacturing Information Technology 147

Groove Technology

JUNE 22, 2023

Look no further than IT outstaffing services. That's where IT outstaffing services come into play. In this article, we will explore the world of IT outstaffing services, their benefits, and how they can empower your business with expertise. Flexibility and Scalability : As your business evolves, so do your IT needs.

Right-Sizing 130

Right-Sizing Service Flexibility Collaborations 130

Groove Technology

DECEMBER 16, 2024

You'll discover the advantages of outsourcing to the Philippines, including cost savings of up to 70%, favorable time zones, and international-standard service quality. Check Scalability and Flexibility Team Expansion : Verify the ability to scale resources quickly to meet your growing demands. Address : Cebu City.

Software 100

Software E-Commerce Outsourcing Right-Sizing 100

31 West

NOVEMBER 25, 2023

Among the giants in this field, Microsoft Azure has emerged as a leader, offering scalable and flexible cloud solutions. Additionally, cloud computing enables educational institutions to offer a broader range of online courses, making education more accessible and flexible.

Flexibility 242

Flexibility Collaborations Research Administrative 242

Everest Group

OCTOBER 11, 2023

In response to this demand, providers have evolved their portfolio by offering flexible pricing models and easy scalability. LEARN MORE ABOUT Top Service Providers The economic uncertainty has made enterprises focus on cost reduction and resource allocation.

Payroll 260

Payroll Sourcing Marketing Flexibility 260

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 130

Service Flexibility Healthcare Outsourcing 130

Perficient Digital Transformation

MARCH 6, 2025

In today’s fast-paced world, customers expect quick and efficient service, especially when it comes to their healthcare needs. Pharmacies can enhance their customer service by adopting Universal Design principles and incorporating live chat and FAQs into their services.

Customer Service 52

Customer Service Design Service Healthcare 52

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

Groove Technology

NOVEMBER 15, 2024

A comparison of these models offers insights into scenarios where each excels and highlights considerations around cost, flexibility, and team management. For those still undecided, a hybrid approach may offer the optimal balance, combining the stability of an in-house team with the flexibility of outsourcing.

Software 100

Software Outsourcing Right-Sizing Flexibility 100

Groove Technology

NOVEMBER 15, 2024

Create a Goals & Requirements Document The first step in any software development outsourcing process and the importance of selecting the right outsourcing services. Different models offer unique benefits depending on project complexity, required flexibility, and budget constraints. Dynamic projects with evolving requirements.

Software 130

Software Outsourcing Out-Tasking Flexibility 130

Premier BPO

AUGUST 2, 2024

Borderless Outsourcing Offers Scalability and Flexibility The requirements for digital transformation are never the same for any project. With borderless outsourcing, the workforce can be increased or decreased along with service scope without too many disruptions following changes in business requirements.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Groove Technology

JUNE 7, 2023

We will also cover the different types of JavaScript development services, popular tools and frameworks used by JavaScript developers, how to choose the right JavaScript development company, and more. Express.js: A minimal and flexible web application framework for Node.js

E-Commerce 130

E-Commerce Service Right-Sizing Software 130

Everest Group

OCTOBER 11, 2023

DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient supply chain.

Retail 162

Retail Service Research Marketing 162

Everest Group

OCTOBER 24, 2024

The client used these findings to not only re-align the current contract, but also its other outsourcing contracts Protection against overcharging : By analyzing market trends and comparing pricing models, third-party benchmarking helps organizations avoid paying too much for services. Reach out  to discuss this topic in depth.

Third Party Contracting 130

Third Party Contracting Outsourcing Right-Sizing Cost Control 130

Everest Group

JULY 6, 2023

Sixty companies across India, Philippines, and Poland recognized as Top GBS employers DALLAS, July 6, 2023 — Everest Group today released the results of its second annual rating of top Global Business Services (GBS) employers across India, the Philippines and Poland. Employee expectations are ever-changing.

Global Business Services 147

Global Business Services Service Pharmaceuticals Research 147

Groove Technology

NOVEMBER 15, 2024

Instead, they can leverage a pay-per-project or subscription model to manage costs flexibly. Cost Factor In-House Testing Outsourced Testing Recruitment Costs High Minimal Training and Development High Often Included in Provider Fees Testing Infrastructure High (tools, hardware) Provider-Owned Pay-Per-Project Flexibility No Yes 4.

Software 100

Software Outsourcing E-Commerce Flexibility 100

Groove Technology

JULY 17, 2023

It can be used for creating interactive user interfaces, building serverless applications, and even powering the backend of web services. In this article, we will explore everything you need to know about JavaScript web services. JavaScript web services are a type of web service that uses JavaScript as the primary programming language.

Service 130

Service Flexibility Efficiency Engineering 130

Groove Technology

AUGUST 31, 2021

Others use specialized software development services to meet their meager resource needs. Quality products – advanced technology – reasonable prices – quick and flexible adaptation in all situations to help bring customers the most reliable and high-class service experience. Be flexible with a team size.

Software 246

Software Outsourcing Right-Sizing Engineering 246