AH Anderson Consulting

JUNE 22, 2016

The concept of corporate Shared Services (SS) has been around a long time, with the private sector credited with starting this concept in the late 1980’s, and the public sector about a decade later. Personally, and not trying to date myself, I came across this business model at a former employer around 2005. HR, IT, Finance, etc.)

Shared Services 52

Shared Services Global Business Services Service Government 52

Everest Group

FEBRUARY 1, 2022

The technology surge has created a talent war for digital skills, making selecting the right service delivery locations more crucial than ever. Based on our latest research, here are some of the established and emerging talent tech hubs to watch: Top Markets for Technology Services Talent. Asia-Pacific (APAC).

Service 130

Service Cybersecurity E-Commerce Nearshoring 130

AH Anderson Consulting

JUNE 30, 2016

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) ROI Shortfall. Improvement Areas.

Global Business Services 52

Global Business Services Service Shared Services Government 52

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Everest Group

SEPTEMBER 21, 2021

This progression has increased enterprises’ focus on strategic engagements, including how best to drive business results from their procurement outsourcing models and extract the most value from their engagements across delivery models, pricing structures, governance and performance, talent management, digital transformation, and more.

Outsourcing 130

Outsourcing Government Global Business Services BPO 130

Everest Group

MARCH 8, 2022

We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. Case study experiences and feedback from buyers leveraging services from impact sourcing specialists Who should attend? Parul Jain.

Impact Sourcing 130

Impact Sourcing Sourcing Government Global Business Services 130

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations. ESG products and services emerge.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. The following five types of CoEs help enterprises to drive stronger business performance.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

Everest Group

OCTOBER 13, 2021

Summary Mature banking, financial services, and insurance (BFSI) global business services (GBS) organizations are taking on advanced vendor management organization (VMO) roles, acquiring more responsibility in governing service provider delivery.

Strategic Sourcing 130

Strategic Sourcing Insurance Global Business Services Banking 130

Everest Group

DECEMBER 1, 2022

In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey. Participation is limited to enterprise leaders (no service providers). December 1, 2022 |.

Automation 130

Automation Global Business Services Government Collaborations 130

Everest Group

JANUARY 27, 2022

FAO buyers are increasingly open to third-party support for complex, judgment-intensive processes and digital solutions; providers are further differentiating themselves with talent strategies, governance models and ESG initiatives.

Finance 130

Finance Accounting Outsourcing Retail 130

Everest Group

AUGUST 25, 2023

This mature delivery hub for nearshore IT services still has much to offer but will have to overcome key obstacles to regain its appeal among international technology professionals. Ireland has been a popular location for global companies looking to offer IT service delivery to nearshore Europe.

Nearshoring 130

Nearshoring Jobbing Government Global Business Services 130

Everest Group

JUNE 18, 2024

Birch to lead global marketing for rapidly growing Everest Group as research firm expands footprint and service portfolio DALLAS, June 18, 2024 — Everest Group today announced that Lucy Birch has joined the firm as (CMO). The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Marketing 130

Marketing Research Global Business Services Healthcare 130

Everest Group

SEPTEMBER 14, 2023

Change management is necessary within Global Business Services (GBS) organizations. At its core, the GBS’ mission is to create and sustain business operation change by consolidating, standardizing, streamlining, and creating more value. To find out which persona best fits your organization, read on.

Management 147

Management Global Business Services Right-Sizing Research 147

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. Greater GBS maturity: Global enterprises recognize the leadership potential in GBS centers needed to drive enterprise transformation now exists.

Banking 130

Banking Analytics Finance Engineering 130

Everest Group

SEPTEMBER 14, 2023

Change management is necessary within Global Business Services (GBS) organizations. At its core, the GBS’ mission is to create and sustain business operation change by consolidating, standardizing, streamlining, and creating more value. To find out which persona best fits your organization, read on.

Management 130

Management Global Business Services Right-Sizing Research 130

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? The funding for business services innovation is showing signs of drying up. Investment in governance and business relationship management won’t pay off without decent processes.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Everest Group

MARCH 31, 2022

The Russian military action in Ukraine has already significantly impacted thousands of services jobs in this region, but the potential reverberations to nearshore European countries and the larger global services industry could be far more damaging – making it essential to integrate geopolitical risk management in your decision-making now.

Risk Management 130

Risk Management Risk Management Nearshoring Cybersecurity 130

The Hackett Group

NOVEMBER 9, 2021

Key Issues Study Launch – In September 2021, The Hackett Group launched its 2022 Key Issues campaigns covering six functional areas: Finance, Procurement, Supply Chain, Human Resources, Information Technology, and Global Business Services. Results from the studies will be released in January 2022.

Pharmaceuticals 97

Pharmaceuticals Global Business Services Information Technology Finance 97

Zinnov

SEPTEMBER 17, 2024

Our research into Global Business Services (GBS) organizations reveals a clear Evolution Trajectory, illustrating how the focus has shifted from narrow efficiency metrics to a broader emphasis on innovation and value generation. In this evolving landscape, productivity has transcended its traditional boundaries.

Global Business Services 52

Global Business Services Government Research Collaborations 52

Automation Anywhere

APRIL 27, 2022

From credit cards to lending, trading products to cryptocurrency, fintechs are now providing sophisticated apps and tools to consumers who are demanding omnichannel services, low to no fees, and 24x7 on-demand customer service. Traditional banking and financial services firms have been slow to react.

Banking 98

Banking Robotics Process Automation Automation Efficiency 98

Zinnov

FEBRUARY 19, 2024

The Software Engineering Institute of the Carnegie Mellon University defines a COE as “A premier organization providing an exceptional product or service in an assigned sphere of expertise and within a specific field of technology, business, or government, consistent with the unique requirements and capabilities of the COE organization.”

Analytics 95

Analytics Out-Tasking Engineering Sales 95

Neo Group

APRIL 12, 2022

The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful one was the quality and maturity of its Global Business Services (GBS) organization. Supply chain disruption was one of the biggest pain points in 2020-21.

Cybersecurity 52

Cybersecurity Analytics Global Business Services Automation 52

The Hackett Group

SEPTEMBER 24, 2024

The 2024 Digital Award winners and their win categories are: 3M (Order-to-Cash), MTN Group (Source-to-Purchase), IBM (Plan-to-Results), CMA CGM (Market-to-Opportunity), Johnson & Johnson (J&J) (Global Business Services – Service Desk), Intermountain Health (Talent Acquisition), WNS (Talent Management), and Micron Technology, Inc.

Robotics Process Automation 69

Robotics Process Automation Automation Sourcing Advisory 69

Zinnov

OCTOBER 26, 2023

Setting up Global Capability Centers (GCCs): The Go-to De-risking Strategy for Businesses GCCs can handle a wide range of functions, including IT Services, Finance & Accounting, Human Resources, Research & Development, Customer Support, and more. If there is a disruption or an unanticipated crisis (i.e.,

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52

NoonDalton

DECEMBER 4, 2023

In today’s fast-evolving business landscape, the integration of Environmental, Social, and Governance (ESG) principles into corporate strategies is not just a trend but a fundamental shift in how businesses operate and thrive. For us, Impact Sourcing isn’t a peripheral activity but a core part of our operational strategy.

Impact Sourcing 52

Impact Sourcing Sourcing Government Advisory 52

The Hackett Group

JULY 8, 2021

They are also able to deliver higher-value services – for example, better stakeholder engagement, supplier relationship management and product innovation. As the procurement service portfolio shifts toward higher value-added services, leaders also invest to equip their expanding pool of knowledge workers with modern digital tools.

Analytics 52

Analytics Automation Design External Service Provider 52

Zinnov

MAY 22, 2024

GCCs also pay over 20% higher compensation on average, compared to Tech Services companies. The Next Chapter in India’s GCC Story: Integrated Global Organizations We believe that by 2030, India Global Capability Centers (GCCs) will cease to exist in their current form. Over 60% of the top STEM graduates join GCCs.

E-Commerce 59

E-Commerce Engineering Manufacturing Sales 59

The Hackett Group

AUGUST 10, 2021

In addition, The Hackett Group will also be webcasting this conference call live through the StreetEvents.com service. Services include business transformation, enterprise analytics and global business services. To access the rebroadcast, please dial (800) 395-6236.

Research 52

Research Analytics Sales Finance 52

Everest Group

MAY 19, 2022

Retail and CPG GBS Success: Reimagining Operating and Governance Models. Summary As you are likely experiencing first-hand, retail and consumer packaged goods (CPG) Global Business Services (GBS) organizations have evolved from internal providers to strategic partners to the enterprise, driving operational and technological advancements.

Retail 130

Retail Government Global Business Services Collaborations 130

Everest Group

APRIL 7, 2022

Building Centers of Excellence (CoEs) has become an imperative for global business service (GBS) organizations and is critical to develop distinctive high-value capabilities, enable cross-functional collaboration, and increase value delivered beyond labor arbitrage. Global business services strategy leaders.

Co-Sourcing 130

Co-Sourcing Global Business Services Government Collaborations 130

Everest Group

NOVEMBER 11, 2021

Summary Retail and CPG Global Business Services (GBS) organizations have traditionally delivered cost-effective and consistent support services. November 11, 2021 |. 8 AM CST | 9 AM EST | 2 PM GMT | 7:30 PM IST. This is an invitation-only Everest Group event, exclusively for members.

Retail 130

Retail Global Business Services Government Jobbing 130

Everest Group

JANUARY 29, 2025

With 2024s turbulent conditions setting the stage, enterprises anticipate an uneven global services rebound in 2025. Understanding how shifts in threats, technologies , and regulations will reshape cybersecurity services in 2025 is crucial for informed strategic decision-making. Five key cybersecurity predictions for 2025 1.

Cybersecurity 130

Cybersecurity Service Regulations Out-Tasking 130