Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. The GBS industry learned ways to manage remote teams very quickly, and many workers today prefer to continue working from home.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Everest Group

AUGUST 30, 2022

DALLAS, August 30, 2022 — Everest Group today released the results of its inaugural ranking of top Global Business Services (GBS) employers across India, The Philippines and Poland. Mondelez, Microsoft and SAP among Top GBS Employers across India, The Philippines and Poland. z International. Microsoft.

Global Business Services 130

Global Business Services Service Banking Advisory 130

Everest Group

AUGUST 30, 2022

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.

Global Business Services 130

Global Business Services Service Research Advisory 130

Everest Group

NOVEMBER 21, 2024

LINKEDIN LIVE GBS Architectures: New Research Shaping the Industry The global business services (GBS) landscape is evolving rapidly, and the industry is asking critical questions, including: How are peers structuring their GBS organizations? What role do Global Process Owners (GPOs) play?

Research 130

Research Global Business Services Collaborations Management 130

Everest Group

JANUARY 8, 2025

Which digital services and next-generation capabilities are expected to be in demand? Who should attend?

Service 130

Service Strategic Sourcing Sourcing Global Business Services 130

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

DECEMBER 10, 2024

Enterprise/business leaders (CIOs, CDOs, CTOs, CFOs, CPOs) Global sourcing leaders GBS/shared services center heads Leaders at IT and BP providers Hrishi Raj Agarwalla Vice President Amit Lad Senior Analyst Alisha Mittal Vice President Rajesh Ranjan Managing Partner Related Content: Market Vista : 2023 Year in Review and Outlook for 2024 | Report Market (..)

Shared Services 241

Shared Services Offshoring Outsourcing Sourcing 241

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations.

Management 147

Management Global Business Services Right-Sizing Research 147

Everest Group

JANUARY 24, 2023

Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. IST Change management is a work in progress for most Global Business Services (GBS) organizations. In this webinar, Everest Group experts will uncover effective change management practices. CST | 10 a.m.

Management 130

Management Global Business Services Sourcing Research 130

NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. Choosing the Right BPO Service Provider is Essential It is crucial to choose a service provider who has extensive understanding and expertise about your function.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Everest Group

SEPTEMBER 9, 2024

In an era of rapid digital transformation, organizations are increasingly turning to Change Management (CM) platforms to navigate complex transitions, however are many of these efforts meeting expectations? As organizations grapple with these challenges, the demand for robust change management platforms has surged.

Management 130

Management Global Business Services Advisory Automation 130

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations.

Management 130

Management Global Business Services Right-Sizing Research 130

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Global Editor-in-Chief. Managing Partner.

Co-Sourcing 130

Co-Sourcing Management Service Shared Services 130

Everest Group

JANUARY 5, 2023

Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS initiatives, a new Everest Group study found. Read on to learn best practices and key findings from this first-of-its-kind change management research.

Management 130

Management Right-Sizing Research Global Business Services 130

Everest Group

JANUARY 15, 2025

Jimit, who celebrates two decades at Everest Group this year, brings a wealth of leadership experience from within the firm, most recently serving as Managing Partner since January 2024. As an organization, we have excellent foundations to serve as our springboard for what comes next.

Research 130

Research Advisory Global Business Services Sourcing 130

Everest Group

NOVEMBER 28, 2023

IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. CST | 10 a.m.

Global Business Services 147

Global Business Services BPO Shared Services Sourcing 147

AH Anderson Consulting

JUNE 30, 2016

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) HR, IT, Finance, etc.)

Global Business Services 52

Global Business Services Service Shared Services Government 52

Everest Group

OCTOBER 19, 2023

There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. LinkedIn Live The Road to GBS/GCC Leadership: Perspectives from Executive Search View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023.

Global Business Services 147

Global Business Services Sourcing Management Service 147

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

AH Anderson Consulting

JUNE 22, 2016

Global Business Services (GBS). GBS is an operating model defined slightly differently depending on which company or consultant you speak with, but they will all agree on the need for these five elements: 1) Multi-Functional – spans multiple functions, businesses, and locations across a common service delivery framework.

Shared Services 52

Shared Services Global Business Services Service Government 52

Everest Group

FEBRUARY 13, 2024

IST GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.

Global Business Services 130

Global Business Services Shared Services BPO Sourcing 130

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Everest Group

OCTOBER 12, 2023

Learn why GBS organizations should use programmatic approach in change management and how this 12-step program will assist in it.

Management 130

Management Marketing Global Business Services Shared Services 130

Chazey Partners

MAY 22, 2018

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), has partnered with the Shared Services & … SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler Read More ».

Global Business Services 52

Global Business Services Robotics Process Automation Global Management Consulting Service 52

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Prior to joining Everest Group, Fissell led global conference programs for Forrester Research.

Advisory 182

Advisory Research Shared Services Sourcing 182

AH Anderson Consulting

AUGUST 7, 2016

Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). to be leveraged across an entire organization, resulting in lower service costs.

Global Business Services 52

Global Business Services Government Service Shared Services 52

Everest Group

SEPTEMBER 29, 2023

INVITE ONLY POSITIONING GCCs FOR SUCCESS: DRIVE SUPERIOR VALUE AND ADVANCE BUSINESS IMPACT September 29, 2023 | 10:00 AM IST - 12:30 PM IST Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement.

Global Business Services 173

Global Business Services Accounting Service Management 173

Chazey Partners

NOVEMBER 6, 2018

Over the past few years, as Shared Services management thinking as well as the awareness of the value of data analytics has evolved, there is … Beyond Traditional Shared Services – Global Business Services Read More ».

Global Business Services 40

Global Business Services Shared Services Service Analytics 40

Premier BPO

JUNE 7, 2024

.” – Stephen Covey Some of the best business minds of our era recognize the strategic importance of focusing on efforts and identifying critical partnerships to access subject matter expertise for non-core elements. Overextending your efforts dilutes your resources and can severely limit your business’s ability to thrive.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

JUNE 13, 2023

The study covers multiple dimensions, including compensation, career progression, senior management, work-life balance, culture and values, and the diversity of GBS organizations worldwide.

Human Resources 130

Human Resources Global Business Services Marketing Service 130

Everest Group

AUGUST 2, 2024

But the title’s been swirling around in my head as I see global business services (GBS ) ponder the next steps in their careers. Analogous business experience: Career trajectory moving from sales management into GBS? Managing a region? There’s an off-ramp into lateral or larger functional roles.

Jobbing 162

Jobbing Global Business Services Finance Sales 162

Everest Group

NOVEMBER 16, 2022

Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. Change management in GBS organizations should be a continuous endeavor. Global Chief Business Services Officer. Sam Barani.

Global Business Services 130

Global Business Services Shared Services Sourcing Research 130

Everest Group

JANUARY 13, 2022

LIVE WEBINAR. 5 Success-driving Actions GBS Organizations Need in 2022. January 13, 2022 |. 9 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST.

Global Business Services 130

Global Business Services Research Service Management 130

Everest Group

JULY 30, 2024

DALLAS, July 30, 2024 — Everest Group has released its in-depth report evaluating the nation’s potential as a location for offshore global services. For IT, BP and ER&D-focused ventures looking to expand their offshore locations for global business services, the research found that Egypt proves a fertile ground.

Service 130

Service Offshoring Global Business Services Research 130

Everest Group

APRIL 26, 2022

Business agility has emerged among leading Global Business Services trends as a key driver for growth, innovation, and business excellence. Attaining business agility requires new ways of thinking and working. Evolve the organizational culture to scale the agile model. Competence. Collaboration.

Global Business Services 130

Global Business Services Collaborations Efficiency Research 130

Everest Group

SEPTEMBER 14, 2023

How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

SEPTEMBER 21, 2021

In recent years, procurement has evolved from predominantly focusing on savings and operational excellence to a more strategic focus on end-to-end category management and supplier relationship management. What is needed for a robust governance and performance model to manage your procurement outsourcing partnerships?

Outsourcing 130

Outsourcing Government Global Business Services BPO 130