Everest Group

NOVEMBER 19, 2024

What are the opportunities for GBS organizations in 2025? Who should attend?

Global Business Services 130

Global Business Services Shared Services Sourcing Marketing 130

Everest Group

NOVEMBER 30, 2022

Change management viewed as critical by 75% of GBS organizations, but only 16% manage change systemically; Everest Group offers practical 12-step guide to help GBS organizations approach, staff, invest in, and manage change. . The normative view of change management is that it is situational, triggered by an event.

Global Business Services 130

Global Business Services Research Management Right-Sizing 130

Everest Group

AUGUST 30, 2022

DALLAS, August 30, 2022 — Everest Group today released the results of its inaugural ranking of top Global Business Services (GBS) employers across India, The Philippines and Poland. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

Global Business Services 130

Global Business Services Service Banking Advisory 130

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. The GBS industry learned ways to manage remote teams very quickly, and many workers today prefer to continue working from home.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Everest Group

AUGUST 30, 2022

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.

Global Business Services 130

Global Business Services Service Research Advisory 130

Everest Group

NOVEMBER 21, 2024

LINKEDIN LIVE GBS Architectures: New Research Shaping the Industry The global business services (GBS) landscape is evolving rapidly, and the industry is asking critical questions, including: How are peers structuring their GBS organizations? What role do Global Process Owners (GPOs) play?

Research 130

Research Global Business Services Collaborations Management 130

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Global Editor-in-Chief. Managing Partner.

Co-Sourcing 130

Co-Sourcing Management Service Shared Services 130

NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

SEPTEMBER 9, 2024

In an era of rapid digital transformation, organizations are increasingly turning to Change Management (CM) platforms to navigate complex transitions, however are many of these efforts meeting expectations? As organizations grapple with these challenges, the demand for robust change management platforms has surged.

Management 130

Management Global Business Services Advisory Automation 130

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations.

Management 147

Management Global Business Services Right-Sizing Research 147

Everest Group

JANUARY 24, 2023

Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. IST Change management is a work in progress for most Global Business Services (GBS) organizations. In this webinar, Everest Group experts will uncover effective change management practices. CST | 10 a.m.

Management 130

Management Global Business Services Sourcing Research 130

Everest Group

JANUARY 15, 2025

Move Becomes Effective as of February 1, 2025, with Current CEO and Founder Peter Bendor-Samuel Staying on to Focus on the Firm’s Future Growth Everest Group, a global leader in research and advisory services, has announced the appointment of Jimit Arora as its new Chief Executive Officer, marking a pivotal moment in the firms 35-year history.

Research 130

Research Advisory Global Business Services Sourcing 130

Everest Group

JULY 30, 2024

DALLAS, July 30, 2024 — Everest Group has released its in-depth report evaluating the nation’s potential as a location for offshore global services. For IT, BP and ER&D-focused ventures looking to expand their offshore locations for global business services, the research found that Egypt proves a fertile ground.

Service 130

Service Offshoring Global Business Services Research 130

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. Exhibit 2. Exhibit 2.

Service 147

Service Offshoring Global Business Services Information Technology 147

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations.

Management 130

Management Global Business Services Right-Sizing Research 130

Everest Group

JANUARY 5, 2023

Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS initiatives, a new Everest Group study found. Read on to learn best practices and key findings from this first-of-its-kind change management research.

Management 130

Management Right-Sizing Research Global Business Services 130

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

NOVEMBER 28, 2023

IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. CST | 10 a.m.

Global Business Services 147

Global Business Services Shared Services BPO Sourcing 147

AH Anderson Consulting

JUNE 22, 2016

The concept of corporate Shared Services (SS) has been around a long time, with the private sector credited with starting this concept in the late 1980’s, and the public sector about a decade later. Personally, and not trying to date myself, I came across this business model at a former employer around 2005. HR, IT, Finance, etc.)

Shared Services 52

Shared Services Global Business Services Service Government 52

AH Anderson Consulting

JUNE 30, 2016

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) Improvement Areas.

Global Business Services 52

Global Business Services Service Shared Services Government 52

Everest Group

AUGUST 7, 2024

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment – North America, EMEA, and Asia Pacific As Recruitment Process Outsourcing (RPO) gains worldwide adoption, the demand for regional expertise and consistent delivery across geographies is also increasing.

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Premier BPO

JUNE 7, 2024

Successful leaders learn to prioritize, adapt, and manage their commitments more effectively. Businesses are no different; they also end up in situations where they take on more than they can handle. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

OCTOBER 19, 2023

There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. LinkedIn Live The Road to GBS/GCC Leadership: Perspectives from Executive Search View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023.

Global Business Services 147

Global Business Services Sourcing Management Service 147

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. IST As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. How did the global services industry perform in 2023? CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Service 147

Service Sourcing Outsourcing Marketing 147

Everest Group

FEBRUARY 13, 2024

IST GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.

Global Business Services 130

Global Business Services Shared Services BPO Sourcing 130

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Prior to joining Everest Group, Fissell led global conference programs for Forrester Research.

Advisory 182

Advisory Research Shared Services Sourcing 182

AH Anderson Consulting

AUGUST 7, 2016

Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). to be leveraged across an entire organization, resulting in lower service costs.

Global Business Services 52

Global Business Services Government Service Shared Services 52

Everest Group

MARCH 20, 2023

EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum 21 March, 2023 11:45 GMT | 7:45 EST Everest Group Partner, Rohitashwa Aggarwal , will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum.

Shared Services 147

Shared Services Service Management Global Business Services 147

Chazey Partners

MAY 22, 2018

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), has partnered with the Shared Services & … SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler Read More ».

Global Business Services 52

Global Business Services Robotics Process Automation Global Management Consulting Service 52

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Chazey Partners

NOVEMBER 6, 2018

Over the past few years, as Shared Services management thinking as well as the awareness of the value of data analytics has evolved, there is … Beyond Traditional Shared Services – Global Business Services Read More ».

Global Business Services 40

Global Business Services Shared Services Service Analytics 40

Everest Group

SEPTEMBER 24, 2024

Live Webinar GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS September 24, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What capabilities / best practices should providers establish to pragmatically support GICs? Who should attend?

Marketing 130

Marketing Service Shared Services Sourcing 130

Everest Group

MARCH 28, 2023

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m. EDT | 3 p.m.

Service 130

Service Retail Sourcing Marketing 130

Everest Group

SEPTEMBER 29, 2023

INVITE ONLY POSITIONING GCCs FOR SUCCESS: DRIVE SUPERIOR VALUE AND ADVANCE BUSINESS IMPACT September 29, 2023 | 10:00 AM IST - 12:30 PM IST Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement.

Global Business Services 173

Global Business Services Accounting Service Management 173

Everest Group

JUNE 13, 2023

The study covers multiple dimensions, including compensation, career progression, senior management, work-life balance, culture and values, and the diversity of GBS organizations worldwide. Our speakers will discuss: What factors impact GBS brand perception as an employer in key markets?

Human Resources 130

Human Resources Global Business Services Marketing Service 130

Everest Group

AUGUST 2, 2024

But the title’s been swirling around in my head as I see global business services (GBS ) ponder the next steps in their careers. Few enterprises take bets when it comes to appointing what they deem as a neophyte to run their core business. Managing a region? Demonstrates poor political nous.

Jobbing 162

Jobbing Global Business Services Finance Sales 162