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Global Business Services Management Shared Services 
Everest Group
APRIL 9, 2024
During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.
Everest Group
DECEMBER 10, 2024
Who should attend?
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Everest Group
JANUARY 27, 2023
EVENT Finance Shared Services to Global Business Services: A Journey Worth Taking? Roundtable Wednesday, March 1, 2023 The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking?
Everest Group
OCTOBER 23, 2023
Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Every team member should be trained in change management. Reach out to discuss with our analysts.
Everest Group
NOVEMBER 19, 2024
What are the opportunities for GBS organizations in 2025? Who should attend?
Everest Group
MAY 21, 2024
As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics.
Everest Group
JANUARY 8, 2025
Chief executive officers Chief finance officers Chief procurement officers Chief information officers Global Sourcing Managers Global business services leaders Strategic sourcing leaders Leaders at IT and BP providers Chief Digital Officers Heads of direct/indirect sourcing CXM leaders GBS / Shared services center heads Locations heads Talent / Workforce (..)
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Everest Group
MARCH 20, 2023
EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum 21 March, 2023 11:45 GMT | 7:45 EST Everest Group Partner, Rohitashwa Aggarwal , will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum.
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Everest Group
MARCH 23, 2022
2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. The GBS industry learned ways to manage remote teams very quickly, and many workers today prefer to continue working from home.
Everest Group
AUGUST 30, 2022
Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.
Everest Group
MARCH 10, 2022
How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Global Editor-in-Chief. Managing Partner.
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Zinnov
OCTOBER 20, 2023
” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. GBS vs. Shared Services: Which Business Model is Right for You?
AH Anderson Consulting
JUNE 22, 2016
The concept of corporate Shared Services (SS) has been around a long time, with the private sector credited with starting this concept in the late 1980’s, and the public sector about a decade later. Personally, and not trying to date myself, I came across this business model at a former employer around 2005. So, what is GBS?
Everest Group
JULY 26, 2024
Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.
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NoonDalton
FEBRUARY 13, 2023
Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. Choosing the Right BPO Service Provider is Essential It is crucial to choose a service provider who has extensive understanding and expertise about your function.
Everest Group
NOVEMBER 28, 2023
IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. CST | 10 a.m.
Everest Group
SEPTEMBER 14, 2023
Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations.
147 
Everest Group
JANUARY 24, 2023
Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. IST Change management is a work in progress for most Global Business Services (GBS) organizations. In this webinar, Everest Group experts will uncover effective change management practices. CST | 10 a.m.
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Everest Group
SEPTEMBER 9, 2024
In an era of rapid digital transformation, organizations are increasingly turning to Change Management (CM) platforms to navigate complex transitions, however are many of these efforts meeting expectations? As organizations grapple with these challenges, the demand for robust change management platforms has surged.
130 
Chazey Partners
NOVEMBER 6, 2018
Over the past few years, as Shared Services management thinking as well as the awareness of the value of data analytics has evolved, there is … Beyond Traditional Shared Services – Global Business Services Read More ».
Everest Group
JANUARY 24, 2024
Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Earlier in his career, he managed events and products at AdExchanger, Evanta and Gartner.
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Everest Group
FEBRUARY 13, 2024
IST GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.
Everest Group
NOVEMBER 10, 2023
I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street.
147 
Everest Group
SEPTEMBER 14, 2023
Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations.
130 
Chazey Partners
JANUARY 26, 2021
The report highlights the five most critical areas based on SSON’s global survey in late 2020. It was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators. Global Business Services – Transformation Driver & Digital Enabler. CAMPBELL, CALIF.
Everest Group
JANUARY 5, 2023
Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS initiatives, a new Everest Group study found. Read on to learn best practices and key findings from this first-of-its-kind change management research.
130 
Chazey Partners
JANUARY 26, 2021
JAN, 2021 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), is thrilled to … Shared Services Trends in 2021: State of Global Shared Services Report Read More ».
Premier BPO
JUNE 7, 2024
.” – Stephen Covey Some of the best business minds of our era recognize the strategic importance of focusing on efforts and identifying critical partnerships to access subject matter expertise for non-core elements. Overextending your efforts dilutes your resources and can severely limit your business’s ability to thrive. References 1.
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AH Anderson Consulting
JUNE 30, 2016
For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) Improvement Areas.
Everest Group
NOVEMBER 16, 2022
Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. Change management in GBS organizations should be a continuous endeavor. Global Chief Business Services Officer. Sam Barani.
Chazey Partners
APRIL 14, 2019
APRIL 14, 2019 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), and the … Chazey Partners and Shared Services & Outsourcing Network Publish State of Global Shared Services Report Read More ».
Everest Group
OCTOBER 19, 2023
There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. LinkedIn Live The Road to GBS/GCC Leadership: Perspectives from Executive Search View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023.
Chazey Partners
MAY 22, 2018
Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), has partnered with the Shared Services & … SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler Read More ».
Everest Group
JULY 30, 2024
DALLAS, July 30, 2024 — Everest Group has released its in-depth report evaluating the nation’s potential as a location for offshore global services. For IT, BP and ER&D-focused ventures looking to expand their offshore locations for global business services, the research found that Egypt proves a fertile ground.
130 
Everest Group
SEPTEMBER 21, 2021
In recent years, procurement has evolved from predominantly focusing on savings and operational excellence to a more strategic focus on end-to-end category management and supplier relationship management. What is needed for a robust governance and performance model to manage your procurement outsourcing partnerships?
130 
Everest Group
MAY 30, 2024
The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.
130 
Everest Group
MARCH 8, 2022
Case study experiences and feedback from buyers leveraging services from impact sourcing specialists Who should attend? Chief sustainability officers Chief diversity officers Sourcing and vendor managers Procurement managers Global business services (GBS) / shared services center leaders .
130 
Everest Group
OCTOBER 12, 2023
Learn why GBS organizations should use programmatic approach in change management and how this 12-step program will assist in it.
130 
Everest Group
AUGUST 7, 2024
Contents: In this report, we: Examine the RPO provider landscape Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Assess the providers’ RPO capabilities across market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision (..)
130 
ScaleHub
MAY 18, 2022
ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. ScaleHub’s presentation will be featured in Block 2 of the day, which is dedicated to Outsourcing and Global Business Services Delivery. Hope to see you there!
AH Anderson Consulting
AUGUST 7, 2016
Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). It enables functional resources (i.e., HR, IT, Finance, etc.)
Everest Group
SEPTEMBER 21, 2023
What capabilities are service providers building to focus on the GIC segment? Who should attend?
147 
Everest Group
AUGUST 2, 2024
But the title’s been swirling around in my head as I see global business services (GBS ) ponder the next steps in their careers. Analogous business experience: Career trajectory moving from sales management into GBS? Managing a region? There’s an off-ramp into lateral or larger functional roles.
162 
Everest Group
JUNE 13, 2023
The study covers multiple dimensions, including compensation, career progression, senior management, work-life balance, culture and values, and the diversity of GBS organizations worldwide.
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