Everest Group

NOVEMBER 30, 2022

Change management viewed as critical by 75% of GBS organizations, but only 16% manage change systemically; Everest Group offers practical 12-step guide to help GBS organizations approach, staff, invest in, and manage change. . The normative view of change management is that it is situational, triggered by an event.

Global Business Services 130

Global Business Services Research Management Right-Sizing 130

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Challenges Abound – A Global Talent Shortage Compounded by Rising Costs. We expect an average wage increase of 8.1%

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

AUGUST 30, 2022

DALLAS, August 30, 2022 — Everest Group today released the results of its inaugural ranking of top Global Business Services (GBS) employers across India, The Philippines and Poland. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

Global Business Services 130

Global Business Services Service Banking Advisory 130

Everest Group

AUGUST 30, 2022

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.

Global Business Services 130

Global Business Services Service Research Advisory 130

Everest Group

JANUARY 15, 2025

Jimit, who celebrates two decades at Everest Group this year, brings a wealth of leadership experience from within the firm, most recently serving as Managing Partner since January 2024. As an organization, we have excellent foundations to serve as our springboard for what comes next.

Research 130

Research Advisory Global Business Services Sourcing 130

Everest Group

JANUARY 24, 2023

Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. IST Change management is a work in progress for most Global Business Services (GBS) organizations. In this webinar, Everest Group experts will uncover effective change management practices. CST | 10 a.m.

Management 130

Management Global Business Services Sourcing Research 130

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Global Editor-in-Chief. Sourcing Change.

Co-Sourcing 130

Co-Sourcing Management Service Shared Services 130

NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. Choosing the Right BPO Service Provider is Essential It is crucial to choose a service provider who has extensive understanding and expertise about your function.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Earlier in his career, he managed events and products at AdExchanger, Evanta and Gartner.

Advisory 182

Advisory Research Shared Services Sourcing 182

Everest Group

OCTOBER 19, 2023

There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. LinkedIn Live The Road to GBS/GCC Leadership: Perspectives from Executive Search View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023.

Global Business Services 147

Global Business Services Sourcing Management Service 147

Everest Group

NOVEMBER 28, 2023

IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. CST | 10 a.m.

Global Business Services 147

Global Business Services Shared Services BPO Sourcing 147

Everest Group

JANUARY 5, 2023

Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS initiatives, a new Everest Group study found. Read on to learn best practices and key findings from this first-of-its-kind change management research.

Management 130

Management Right-Sizing Research Global Business Services 130

Premier BPO

JUNE 7, 2024

.” – Stephen Covey Some of the best business minds of our era recognize the strategic importance of focusing on efforts and identifying critical partnerships to access subject matter expertise for non-core elements. Overextending your efforts dilutes your resources and can severely limit your business’s ability to thrive.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

FEBRUARY 13, 2024

IST GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.

Global Business Services 130

Global Business Services Shared Services BPO Sourcing 130

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Everest Group

NOVEMBER 16, 2022

Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. Change management in GBS organizations should be a continuous endeavor. Global Chief Business Services Officer. Sam Barani.

Global Business Services 130

Global Business Services Shared Services Sourcing Research 130

Everest Group

MARCH 8, 2022

We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. Our experts will explore: What is impact sourcing? What does the impact sourcing landscape look like? LIVE WEBINAR.

Impact Sourcing 130

Impact Sourcing Sourcing Government Global Business Services 130

Everest Group

JULY 30, 2024

DALLAS, July 30, 2024 — Everest Group has released its in-depth report evaluating the nation’s potential as a location for offshore global services. For IT, BP and ER&D-focused ventures looking to expand their offshore locations for global business services, the research found that Egypt proves a fertile ground.

Service 130

Service Offshoring Global Business Services Research 130

Everest Group

OCTOBER 13, 2021

Summary Mature banking, financial services, and insurance (BFSI) global business services (GBS) organizations are taking on advanced vendor management organization (VMO) roles, acquiring more responsibility in governing service provider delivery. Who should attend?

Strategic Sourcing 130

Strategic Sourcing Insurance Global Business Services Banking 130

Everest Group

MAY 30, 2024

The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

Advisory 130

Advisory Shared Services Research Sourcing 130

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

SEPTEMBER 21, 2021

In recent years, procurement has evolved from predominantly focusing on savings and operational excellence to a more strategic focus on end-to-end category management and supplier relationship management. What is needed for a robust governance and performance model to manage your procurement outsourcing partnerships?

Outsourcing 130

Outsourcing Government Global Business Services BPO 130

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. Talent CoE: The talent CoE develops the strategic services, capabilities, and best practices for staffing, e-learning, and employee onboarding.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

Everest Group

JUNE 18, 2024

Birch and her team will also support the firm’s new conferences business unit, Everest Group Global Events, announced in January. With offices in North America, Europe and India, Everest Group comprises more than 300 analysts who have managed 5350+ research engagements over the past 5 years.

Marketing 130

Marketing Research Global Business Services Healthcare 130

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. “We’re honored to be acknowledged for our dedication to attracting and keeping top tech talent.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

MARCH 12, 2024

Attendees will gather valuable insights to shape a forward-looking strategy for their global services delivery and learn successful approaches adopted by enterprises and service providers, including service delivery locations, sourcing strategy (in-house/GBS vs. outsourced), deal trends, talent strategy, and cost optimization strategy.

Service 147

Service Sourcing Outsourcing Marketing 147

Everest Group

SEPTEMBER 24, 2024

IST Driven by multiple disruptions over the last five years, including the COVID-19 pandemic, talent shortages, economic pressures, supply chain disruptions, and geopolitical tensions, enterprises are rethinking their sourcing strategies. This has introduced a new layer of dynamism to the fast-evolving global sourcing industry.

Marketing 130

Marketing Service Shared Services Sourcing 130

Everest Group

JANUARY 27, 2022

So, what does that mean for global business services (GBS) organizations and the global talent pool? Leveraging his extensive experience identifying and understanding emerging trends, Michel helps organizations to maximize their global services efforts. Parul Jain. Practice Director. Parul Jain.

Co-Sourcing 130

Co-Sourcing Advisory Research Global Business Services 130

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

Shared Services 147

Shared Services Sourcing Sales Collaborations 147

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. For example, a leading US bank GBS hosts a Finance and Accounts (F&A) Data Management team that supports finance business users’ data needs.

Banking 130

Banking Analytics Finance Engineering 130

Everest Group

MARCH 28, 2023

Join us as our experts reflect on the previous year and discuss global services trends, including the potential impact of the expected slowdown in the market on the overall workforce, sourcing, and the shoring/location strategies of enterprises. How did the global services industry perform in 2022?

Service 130

Service Retail Sourcing Marketing 130

NoonDalton

DECEMBER 4, 2023

In today’s fast-evolving business landscape, the integration of Environmental, Social, and Governance (ESG) principles into corporate strategies is not just a trend but a fundamental shift in how businesses operate and thrive. It’s a core part of our business strategy, intertwined with our operations and corporate ethos.

Impact Sourcing 52

Impact Sourcing Sourcing Government Advisory 52

Everest Group

MAY 9, 2023

What are the pragmatic steps enterprises can take to maximize value realization? Who should attend?

BPO 130

BPO Banking Outsourcing Sourcing 130

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 130

Finance Accounting Outsourcing Retail 130

Everest Group

AUGUST 25, 2023

Unfortunately, amidst the demands of day-to-day operations, the art of storytelling and celebrating great stories has taken a backseat, overshadowed by immediate-term priorities such as delivery management. Support broader change management initiatives – Move communications beyond just another email! It’s time to tell them.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130