Everest Group

AUGUST 30, 2022

DALLAS, August 30, 2022 — Everest Group today released the results of its inaugural ranking of top Global Business Services (GBS) employers across India, The Philippines and Poland. Mondelez, Microsoft and SAP among Top GBS Employers across India, The Philippines and Poland.

Global Business Services 130

Global Business Services Service Banking Advisory 130

Everest Group

AUGUST 30, 2022

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.

Global Business Services 130

Global Business Services Service Research Advisory 130

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. million fewer new workers are coming into the market than in the past five to ten years. Specifically, 2.4

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Everest Group

SEPTEMBER 24, 2024

Live Webinar GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS September 24, 2024 | 9 a.m. How did the global sourcing market evolve in 2023 and H1 2024? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What questions will the webinar answer? Who should attend?

Marketing 130

Marketing Service Shared Services Sourcing 130

Everest Group

NOVEMBER 1, 2023

LINKEDIN LIVE The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges View the event on LinkedIn, which was delivered live on Wednesday, November 1, 2023. Viwers will gain actionable insights, learn variations in GBS model adoption, and discover best practices to build future capabilities.

Retail 147

Retail Marketing Global Business Services Company Focus 147

Everest Group

DECEMBER 7, 2022

Export Services Market. VIEW THE FULL REPORT.

Marketing 130

Marketing Service Global Business Services Shared Services 130

Everest Group

JULY 3, 2024

Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape.

Service 130

Service Marketing Information Technology Collaborations 130

Everest Group

JANUARY 15, 2025

Move Becomes Effective as of February 1, 2025, with Current CEO and Founder Peter Bendor-Samuel Staying on to Focus on the Firm’s Future Growth Everest Group, a global leader in research and advisory services, has announced the appointment of Jimit Arora as its new Chief Executive Officer, marking a pivotal moment in the firms 35-year history.

Research 130

Research Advisory Global Business Services Sourcing 130

Everest Group

JUNE 18, 2024

Birch to lead global marketing for rapidly growing Everest Group as research firm expands footprint and service portfolio DALLAS, June 18, 2024 — Everest Group today announced that Lucy Birch has joined the firm as (CMO).

Marketing 130

Marketing Research Global Business Services Healthcare 130

Everest Group

JULY 30, 2024

DALLAS, July 30, 2024 — Everest Group has released its in-depth report evaluating the nation’s potential as a location for offshore global services. For IT, BP and ER&D-focused ventures looking to expand their offshore locations for global business services, the research found that Egypt proves a fertile ground.

Service 130

Service Offshoring Global Business Services Research 130

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment In the wake of the Great Resignation and business uncertainty, enterprises have regarded Recruitment Process Outsourcing (RPO) providers as strategic partners capable of guiding them through the constantly evolving talent market.

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Everest Group

NOVEMBER 4, 2024

Life Sciences Global Business Services (GBS) organizations are achieving higher maturity across the entire value chain, enhancing capabilities.

Global Business Services 130

Global Business Services Marketing Service 130

Everest Group

AUGUST 7, 2024

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment – North America, EMEA, and Asia Pacific As Recruitment Process Outsourcing (RPO) gains worldwide adoption, the demand for regional expertise and consistent delivery across geographies is also increasing.

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Everest Group

JULY 2, 2024

Global Services VIEW THE FULL REPORT

Service 130

Service Marketing Global Business Services Shared Services 130

Everest Group

DECEMBER 7, 2022

Global Services. VIEW THE FULL REPORT.

Service 130

Service Marketing Global Business Services Shared Services 130

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. Exhibit 2. Exhibit 2.

Service 147

Service Offshoring Global Business Services Information Technology 147

Everest Group

NOVEMBER 28, 2023

IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. CST | 10 a.m.

Global Business Services 147

Global Business Services Shared Services BPO Sourcing 147

Everest Group

NOVEMBER 21, 2024

The State of the CPG-Retail GBS Market Continues to Evolve, highlighting emerging trends and new opportunities for growth and innovation.

Retail 130

Retail Marketing Global Business Services Shared Services 130

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. IST As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. How did the global services industry perform in 2023? CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Service 147

Service Sourcing Outsourcing Marketing 147

Everest Group

OCTOBER 12, 2023

Learn how impactful 2023 has been for the GBS market and what were the specific numbers in offshore/nearshore locations.

Marketing 130

Marketing Nearshoring Offshoring Global Business Services 130

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. Companies with reliable outsourcing partnerships can quickly adjust to changing market demands.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

AH Anderson Consulting

JUNE 30, 2016

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) Executive commitment is key.

Global Business Services 52

Global Business Services Service Shared Services Government 52

Everest Group

FEBRUARY 1, 2022

The technology surge has created a talent war for digital skills, making selecting the right service delivery locations more crucial than ever. Based on our latest research, here are some of the established and emerging talent tech hubs to watch: Top Markets for Technology Services Talent. Asia-Pacific (APAC).

Service 130

Service Cybersecurity E-Commerce Nearshoring 130

Everest Group

FEBRUARY 13, 2024

IST GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.

Global Business Services 130

Global Business Services Shared Services BPO Sourcing 130

Intelligent Sourcing

MAY 9, 2023

Contact BPO, a customer service call centre serving international markets notably in the US and Canada, and part of AlefBet Holdings group, has a focused impact sourcing strategy of recruiting and employing disadvantaged and disabled South African youth throughout their operations in Johannesburg and Cape Town.

Impact Sourcing 52

Impact Sourcing Global Business Services Sourcing Service 52

Everest Group

JULY 3, 2024

Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape.

Marketing 130

Marketing Information Technology Collaborations Service 130

Everest Group

MARCH 28, 2023

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m. EDT | 3 p.m.

Service 130

Service Retail Sourcing Marketing 130

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Fissell brings over 20 years of events and information services product leadership experience to the role.

Advisory 182

Advisory Research Shared Services Sourcing 182

Everest Group

AUGUST 13, 2024

In this report, we assess providers’ capabilities in Poland across three parameters.

Marketing 100

Marketing Service Shared Services Global Business Services 100

Everest Group

JUNE 13, 2023

Join our experts as they present the top GBS organizations’ performances in local talent markets based on attrition rates, joiner-exit ratio, and overall employee satisfaction ratings. Our speakers will discuss: What factors impact GBS brand perception as an employer in key markets? What are the top employee grievances?

Human Resources 130

Human Resources Global Business Services Marketing Service 130

Everest Group

JULY 3, 2024

Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape.

Marketing 130

Marketing Information Technology Collaborations Service 130

Everest Group

AUGUST 13, 2024

In this report, we assess providers’ capabilities in Poland across three parameters.

Marketing 100

Marketing Service Shared Services Global Business Services 100

Everest Group

JULY 2, 2024

Location Activity VIEW THE FULL REPORT

Marketing 130

Marketing Global Business Services Shared Services Offshoring 130

Everest Group

SEPTEMBER 9, 2024

Yet, the configuration management (CM) platform market is marked by diverse capabilities, emerging trends, and persistent challenges that are reshaping the future of change management. The market is characterized by varying degrees of maturity, particularly in the use of machine learning.

Management 130

Management Global Business Services Advisory Automation 130

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100