Everest Group

AUGUST 30, 2022

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.

Global Business Services 52

Global Business Services Service Research Advisory 52

Neo Group

MAY 21, 2020

How do resilient Sourcing Leaders plan for recovery in a crisis that is unprecedented and far from over? In the world of sourcing, success requires a partnership between buyers and suppliers. They learn from their peers. At this point, in one way or another, successfully or not so, we have all responded to the COVID crisis.

Sourcing 52

Sourcing Service Global Business Services Research 52

Everest Group

NOVEMBER 1, 2023

LINKEDIN LIVE The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges View the event on LinkedIn, which was delivered live on Wednesday, November 1, 2023. Viwers will gain actionable insights, learn variations in GBS model adoption, and discover best practices to build future capabilities.

Retail 59

Retail Marketing Global Business Services Company Focus 59

NoonDalton

DECEMBER 4, 2023

In today’s fast-evolving business landscape, the integration of Environmental, Social, and Governance (ESG) principles into corporate strategies is not just a trend but a fundamental shift in how businesses operate and thrive. It’s a core part of our business strategy, intertwined with our operations and corporate ethos.

Impact Sourcing 52

Impact Sourcing Sourcing Government Advisory 52

Everest Group

JUNE 18, 2024

Birch to lead global marketing for rapidly growing Everest Group as research firm expands footprint and service portfolio DALLAS, June 18, 2024 — Everest Group today announced that Lucy Birch has joined the firm as (CMO).

Marketing 52

Marketing Research Global Business Services Healthcare 52

Everest Group

DECEMBER 10, 2024

What are the trends that will shape the global services market in 2025? What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations? Which digital services and next-generation capabilities are expected to be in demand?

Shared Services 80

Shared Services Offshoring Outsourcing Sourcing 80

Everest Group

SEPTEMBER 24, 2024

Live Webinar GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS September 24, 2024 | 9 a.m. This has introduced a new layer of dynamism to the fast-evolving global sourcing industry. How did the global sourcing market evolve in 2023 and H1 2024? CDT | 10 a.m. EDT | 3 p.m.

Marketing 52

Marketing Service Shared Services Sourcing 52

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Advisory 72

Advisory Research Shared Services Sourcing 72

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.

Sourcing 52

Sourcing Banking Global Business Services Out-Tasking 52

Everest Group

NOVEMBER 28, 2023

IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. CST | 10 a.m.

Global Business Services 59

Global Business Services BPO Shared Services Sourcing 59

Everest Group

FEBRUARY 13, 2024

IST GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.

Global Business Services 52

Global Business Services Shared Services BPO Sourcing 52

Everest Group

NOVEMBER 19, 2024

Attendees will understand the need for GBS organizations to lead in innovation and transformation to escape the bounds of traditional delivery metrics and meet the evolving needs and priorities of businesses.

Global Business Services 52

Global Business Services Shared Services Sourcing Marketing 52

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 40

Offshoring Sourcing Outsourcing Global Business Services 40

Everest Group

JULY 30, 2024

For IT, BP and ER&D-focused ventures looking to expand their offshore locations for global business services, the research found that Egypt proves a fertile ground. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations.

Service 52

Service Offshoring Global Business Services Research 52

The Hackett Group

NOVEMBER 9, 2021

Key Issues Study Launch – In September 2021, The Hackett Group launched its 2022 Key Issues campaigns covering six functional areas: Finance, Procurement, Supply Chain, Human Resources, Information Technology, and Global Business Services. Results from the studies will be released in January 2022.

Pharmaceuticals 97

Pharmaceuticals Global Business Services Information Technology Finance 97

The Hackett Group

SEPTEMBER 24, 2024

These companies have successfully hyper-automated a wide range of end-to-end business processes through their creative application of intelligent automation, advanced analytics and artificial intelligence (AI). It also uses several different AI solutions, including a Gen AI chatbot (AskEPM), to answer questions and describe business insights.

Robotics Process Automation 69

Robotics Process Automation Automation Sourcing Advisory 69

Everest Group

MARCH 12, 2024

Attendees will gather valuable insights to shape a forward-looking strategy for their global services delivery and learn successful approaches adopted by enterprises and service providers, including service delivery locations, sourcing strategy (in-house/GBS vs. outsourced), deal trends, talent strategy, and cost optimization strategy.

Service 59

Service Sourcing Outsourcing Marketing 59

Everest Group

MARCH 8, 2022

We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. Our experts will explore: What is impact sourcing? What does the impact sourcing landscape look like? LIVE WEBINAR.

Impact Sourcing 52

Impact Sourcing Sourcing Government Global Business Services 52

Chazey Partners

JANUARY 26, 2021

It was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators. The State of Shared Services report is the 4th in a series of market insights produced by SSON and Chazey Partners. Global Business Services – Transformation Driver & Digital Enabler.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Automation Anywhere

APRIL 27, 2022

Your external customers, regulators, consultants, and experts are the ones who understand the direction of the market. These topics apply to many areas within the organization, from front office and global business services (GBS) to compliance and risk management.

Banking 98

Banking Robotics Process Automation Automation Efficiency 98

ScaleHub

MAY 18, 2022

ScaleHub’s presentation will be featured in Block 2 of the day, which is dedicated to Outsourcing and Global Business Services Delivery. About the event This business knowledge sourcing event is developed and organized by German ICT and GBS sector experts for the German and international markets.

Shared Services 52

Shared Services Outsourcing Co-Sourcing Service 52

Everest Group

JULY 3, 2024

Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape.

Service 52

Service Marketing Information Technology Collaborations 52

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. Companies with reliable outsourcing partnerships can quickly adjust to changing market demands.

Outsourcing 71

Outsourcing Co-Sourcing BPO Operational Costs 71

Everest Group

AUGUST 23, 2022

For this study, we evaluated the performance of the GBS organizations in their local talent markets, spotlighting attrition rates, growth trends, and overall employee satisfaction ratings. In addition, we correlated the success achieved by GBS organizations in each talent market with the perception of their GBS brand as a preferred employer.

Impact Sourcing 52

Impact Sourcing Global Business Services Sourcing Marketing 52

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. The following five types of CoEs help enterprises to drive stronger business performance.

Robotics Process Automation 52

Robotics Process Automation Global Business Services Automation Finance 52

Everest Group

MAY 30, 2024

The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

Advisory 52

Advisory Shared Services Research Sourcing 52

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space.

Shared Services 59

Shared Services Sourcing Sales Collaborations 59

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Strategies to optimize near-term costs Inflation is putting cost takeout pressure on businesses worldwide.

Shared Services 52

Shared Services Streamline Operations Global Business Services Offshoring 52

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. We are honoured to be recognized by Everest Group as a top GBS employer in India.

Global Business Services 52

Global Business Services Research Analytics Marketing 52

Everest Group

SEPTEMBER 21, 2021

What is the latest on the procurement outsourcing service provider landscape? Global sourcing managers BPO leaders Heads of Global Business Services organizations and Shared Services Enterprise CPOs Procurement leaders. Who should attend? Vice President. Shirley Hung. Vice President. Michel Janssen.

Outsourcing 52

Outsourcing Government BPO Global Business Services 52

Everest Group

FEBRUARY 23, 2024

Discover the reasons for the optimistic yet cautious outlook of GBS organizations for 2024, foreseeing positive business growth.

Marketing 52

Marketing Global Business Services Shared Services Sourcing 52

Everest Group

JANUARY 27, 2022

So, what does that mean for global business services (GBS) organizations and the global talent pool? Leveraging his extensive experience identifying and understanding emerging trends, Michel helps organizations to maximize their global services efforts. Parul Jain. Practice Director. Parul Jain.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

Everest Group

FEBRUARY 23, 2024

Explore how Generative AI is expected to significantly impact GBS organizations' workflows, with examples showcasing its material influence.

Marketing 52

Marketing Global Business Services Shared Services Sourcing 52

Everest Group

FEBRUARY 23, 2024

Learn how GBS organizations anticipate a 2024 headcount increase, aligning with enterprise expectations and consider the geographical factors involved.

Marketing 52

Marketing Global Business Services Shared Services Sourcing 52

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year. About Everest Group.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers. Download a complementary abstract of the report.

Finance 52

Finance Accounting Outsourcing Retail 52

Everest Group

MARCH 28, 2023

Join us as our experts reflect on the previous year and discuss global services trends, including the potential impact of the expected slowdown in the market on the overall workforce, sourcing, and the shoring/location strategies of enterprises. How did the global services industry perform in 2022?

Service 52

Service Retail Sourcing Marketing 52