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GlobalBusinessServices (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. The strategy function is focused on locations and perhaps the business case for one source of labor or another in which location.
Setups of GlobalBusinessServices centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.
Asia-Pacific and Africa offer best source of talent for enterprises taking a long-term view; Everest Group advises companies to invest now for highest future payoff. Enterprises in North America and Europe are facing a stark reality: their onshore and nearshore labor pool has 2.4 The same is true for Nearshore Europe (e.g.,
Case #1: Assisted a top 10 service provider in identification of GlobalBusinessService / captive targets for acquisition/carve-outs. The focus service delivery groups were digital (software engineering, analytics etc.) This information was used to create customized pitch for the client.
In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their globalservices budgets in the coming year.
Ireland: Global companies are selecting Ireland for a mix of IT, Business Process (BP), and ER&D services, with most of the activity driven by technology firms, primarily to set up ER&D centers and digital CoEs across areas such as AI, cloud, and analytics. Choosing the best-fit technology services delivery location.
Most Global Capability Centers (GCCs) / GlobalBusinessServices (GBS) organizations find themselves facing a familiar yet increasingly complex question: Should we deliver services in-house, outsource to providers, or embrace a hybrid model? Here are a few critical steps to guide the process.
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