Everest Group

DECEMBER 8, 2023

Do more with less’ will be the mandate in 2024 for both enterprises and service providers,” said Hrishi Raj Agarwalla, vice president at Everest Group. Due to a lack of in-house capabilities, many enterprises are turning to service providers for help in integrating GenAI into their operations. 8 from previous No.1

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Everest Group

SEPTEMBER 30, 2024

In recent years, Global Capability Centers (GCCs) / Global In-house Centers (GICs) have experienced a remarkable surge in popularity amongst enterprises worldwide, with headlines frequently highlighting the establishment of new GCCs across various regions. Reach out to us to discuss this topic further with our expert analysts.

Supply Chain Management 59

Supply Chain Management Collaborations Advisory Nearshoring 59

Everest Group

DECEMBER 15, 2023

It is very clear that companies are more aggressively taking advantage of offshoring, and many are doing it by building their own capabilities. What accounts for this acceleration in companies building their own capability rather than taking advantage of a third-party service provider’s capability? Read more in my blog on Forbes

Offshoring 40

Offshoring Accounting Service Shared Services 40

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? The funding for business services innovation is showing signs of drying up. For the first time in its short history, the model was tested, and it passed with flying colors.

Global Business Services 52

Global Business Services Advisory Jobbing Offshoring 52

Zinnov

OCTOBER 26, 2023

GCCs, which were previously known as Global In-house Centers (GICs) or Global Captive Centers, are a strategic initiative where companies set up dedicated units in a different location, often offshore from the headquarters location, to handle specific business functions.

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52

Everest Group

APRIL 5, 2023

With technology at the core of all business, IT spending is under intense scrutiny, which provokes questions such as: what is the ROI of our investments, are we getting enough value, and how can we make our IT organizations more productive?

Offshoring 52

Offshoring Software Management Service 52

Everest Group

JULY 12, 2023

Your stakeholders seem to be willing to embrace a more comprehensive model, embracing new scope and moving even more work offshore. A white shoe strategy firm or one of the Big 4 has helped you develop an all-singing, all-dancing global business services blueprint that harnesses the latest GBS thinking.

Global Business Services 52

Global Business Services Offshoring Management Shared Services 52

Everest Group

OCTOBER 12, 2023

Learn how impactful 2023 has been for the GBS market and what were the specific numbers in offshore/nearshore locations.

Marketing 52

Marketing Nearshoring Offshoring Shared Services 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. Case #2: Identifying best-fit European locations for new delivery center set-up for a global IT-BPO service provider. and operations (European language requirements).

Research 40

Research Nearshoring BPO Global Business Services 40

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Everest Group

JULY 2, 2024

Global Services VIEW THE FULL REPORT

Service 52

Service Marketing Shared Services Global Business Services 52

AH Anderson Consulting

JANUARY 17, 2017

The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Processes most suitable for RPA tend to reside in shared services or its more progressive partner Global Business Services, and other back office areas of companies.

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Zinnov

MAY 22, 2024

GCCs also pay over 20% higher compensation on average, compared to Tech Services companies. The Next Chapter in India’s GCC Story: Integrated Global Organizations We believe that by 2030, India Global Capability Centers (GCCs) will cease to exist in their current form. Over 60% of the top STEM graduates join GCCs.

E-Commerce 59

E-Commerce Engineering Manufacturing Sales 59

Everest Group

AUGUST 25, 2023

While most GCCs have successfully delivered upon their initial mandates for growth, concerns are mounting that they are increasingly viewed as mere offshore role aggregators as opposed to value generators. This challenge was highlighted during the 2023 nasscom GCC conclave, where many leaders raised the question of value articulation.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

Everest Group

JULY 2, 2024

Location Activity VIEW THE FULL REPORT

Marketing 52

Marketing Shared Services Global Business Services Offshoring 52