NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. So, don’t fret if you’re still figuring it out. Reach out to us to explore this topic further.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

SEPTEMBER 14, 2023

How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

AH Anderson Consulting

JANUARY 17, 2017

The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Robotic Process Automation (RPA) uses software that imitates the activity of a person in executing a task within a work process. maybe at its most rapid pace in history! Benefit & Value.

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Everest Group

AUGUST 25, 2023

Lost in the web of tasks and demands, the art of connection slipped from their hands. Check out Everest Group’s recently published report, State of Play in GBS Change Management , to learn more about change management in GBS. Check out Everest Group’s recently published report to know more about employer branding in GBS.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

The Hackett Group

JULY 13, 2021

The core system in Bosch’s Global Business Services unit includes seamless integration of advanced automation, including machine learning, chatbot, AI, RPA, and more. Staff have been able to dedicate significantly more time to negotiation support and other value-added tasks to support the operational business units.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78