NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. The strategy function is focused on locations and perhaps the business case for one source of labor or another in which location. Reach out to us to explore this topic further.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

AUGUST 25, 2023

Lost in the web of tasks and demands, the art of connection slipped from their hands. Check out Everest Group’s recently published report, State of Play in GBS Change Management , to learn more about change management in GBS. Check out Everest Group’s recently published report to know more about employer branding in GBS.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Automation Anywhere

APRIL 27, 2022

Transforming from the outside in and the inside out An effective enterprise banking transformation must be informed by the external forces causing change while considering the deeply entrenched internal forces standing in the way. How much time do workers spend toggling between different applications to complete their day-to-day tasks?

Banking 98

Banking Robotics Process Automation Automation Efficiency 98

The Hackett Group

JULY 13, 2021

z International for Order-to-Cash; Reckitt for IT Opportunity-to-Deployment; Vodafone Procurement Company for Source-to-Purchase; and Wipro Limited for Hire-to-Retire. The core system in Bosch’s Global Business Services unit includes seamless integration of advanced automation, including machine learning, chatbot, AI, RPA, and more.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78