Everest Group

SEPTEMBER 21, 2021

5 New Ways to Drive Strategic Results from Procurement Outsourcing. Join this webinar to discover ways that leading procurement service providers are delivering differentiated value in these areas for their clients. What are the key components of an effective procurement outsourcing model? LIVE WEBINAR. Vice President.

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Outsourcing Government Global Business Services BPO 130

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Global Editor-in-Chief. LinkedIn Live. March 10, 2022 |.

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Co-Sourcing Management Service Shared Services 130

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers.

Finance 130

Finance Accounting Outsourcing Retail 130

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. IST As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. How did the global services industry perform in 2023? CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Service 147

Service Sourcing Outsourcing Marketing 147

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. Exhibit 2. Exhibit 2.

Service 147

Service Offshoring Global Business Services Information Technology 147

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

AH Anderson Consulting

JUNE 30, 2016

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) Improvement Areas.

Global Business Services 52

Global Business Services Service Shared Services Government 52

Everest Group

JANUARY 5, 2023

Global leaders share their chief concerns and strategy adjustments for outsourcing in 2023 in Everest Group’s annual Key Issues survey. . Everest Group’s 2023 Key Issues Study comprises the input of 200 global leaders across enterprises, Global Business Services (GBS) centers and service providers.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 100

Offshoring Sourcing Outsourcing Global Business Services 100

AH Anderson Consulting

AUGUST 7, 2016

Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). to be leveraged across an entire organization, resulting in lower service costs.

Global Business Services 52

Global Business Services Government Service Shared Services 52

Everest Group

DECEMBER 12, 2023

Learn the alterations in resourcing strategy outlined for the upcoming three years as per Everest Group's most recent outsourcing-insourcing report.

Outsourcing 130

Outsourcing Marketing Shared Services Global Business Services 130

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

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Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

JULY 20, 2022

Global business services (GBS) is a game. But with another roll of the dice, possibilities abound: Pull for new services. Global Online Editor. Shared Services & Outsourcing Network. linkedin live. Snakes & Ladders: Are You Ready for the GBS Game? July 20, 2022 |. There are opportunities.

Global Business Services 130

Global Business Services Shared Services Outsourcing Sourcing 130

Everest Group

MARCH 28, 2023

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m. EDT | 3 p.m.

Service 130

Service Retail Sourcing Marketing 130

ScaleHub

MAY 18, 2022

ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. ScaleHub’s presentation will be featured in Block 2 of the day, which is dedicated to Outsourcing and Global Business Services Delivery. Hope to see you there!

Shared Services 52

Shared Services Outsourcing Co-Sourcing Service 52

Chazey Partners

APRIL 14, 2019

APRIL 14, 2019 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), and the … Chazey Partners and Shared Services & Outsourcing Network Publish State of Global Shared Services Report Read More ».

Shared Services 52

Shared Services Robotics Process Automation Outsourcing Global Management Consulting 52

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? The funding for business services innovation is showing signs of drying up. For the first time in its short history, the model was tested, and it passed with flying colors.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Chazey Partners

JANUARY 26, 2021

The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Everest Group

JANUARY 5, 2023

Change management is essential for any Global Business Services (GBS) organization, yet it is also one of the more challenging feats to grasp and implement. By segment, banking financial services (BFS) and life sciences GBS organizations incorporate change management in business transformation.

Management 130

Management Right-Sizing Research Global Business Services 130

Everest Group

MAY 9, 2023

CIOs and CTOs IT/BPO strategy heads IT/BPO department heads Heads of outsourcing Procurement managers Global sourcing managers Vendor managers Hyperscaler BU heads Cloud and infrastructure heads Solution leads Cloud architects Zachariah Chirayil Practice Director Mukesh Ranjan Vice President Abhishek Singh Partner Related Content Cloud Services State (..)

BPO 130

BPO Banking Outsourcing Sourcing 130

Capgemini

APRIL 11, 2023

As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it’s critical for organizations to reimagine their shared services operating model and the technology supporting them. But what are some of the key challenges faced by SSOs? Capgemini is a winner!

Service 52

Service Shared Services Reduced Costs Global Business Services 52

Everest Group

SEPTEMBER 25, 2024

And, if one of the members comes from a services company or an enterprise that has either aggressively gone GBS or outsourced, the new GBS leader should know what’s being whispered in the ears of the CEO. Is outsourcing deemed counter-culture? Can regions or business units opt out? Who is on the board?

Jobbing 130

Jobbing Outsourcing Management Global Business Services 130

Everest Group

MAY 8, 2023

And the perennial, the client-giveth-to-the-outsourcer, the client-taketh-away syndrome seems to be in full flow as the BPOs face the same talent and delivery challenges as captive operations do. If a GBS is not deemed to be legitimate by its most critical stakeholders—the functions and the business—transfers are a non-starter.

Jobbing 130

Jobbing Flexibility Research Outsourcing 130

Anexa

MAY 16, 2022

The next normal in business sees shared-services morphing into global business services (GBS) – but whatever the level of operations – these organizations share the same concerns. Change is certain, and businesses are working hard to emerge stronger from the pandemic and be ready for whatever curves lie ahead.

E-Commerce 52

E-Commerce BPO Human Resources Research 52

IBM Services

AUGUST 16, 2021

Takeda, a global biopharmaceutical company committed to bringing better health and a brighter future ­to people worldwide, strongly believes that it can provide the highest access to medicine for their patients through an employee population reflective of its diverse patient population and the communities it supports. In 2018, Takeda’s U.S.

Collaborations 52

Collaborations Global Business Services Outsourcing Service 52

Everest Group

FEBRUARY 23, 2024

Explore how Generative AI is expected to significantly impact GBS organizations' workflows, with examples showcasing its material influence.

Marketing 130

Marketing Global Business Services Shared Services Sourcing 130

Everest Group

FEBRUARY 23, 2024

Discover the reasons for the optimistic yet cautious outlook of GBS organizations for 2024, foreseeing positive business growth.

Marketing 130

Marketing Global Business Services Shared Services Sourcing 130

Everest Group

FEBRUARY 23, 2024

Learn how GBS organizations anticipate a 2024 headcount increase, aligning with enterprise expectations and consider the geographical factors involved.

Marketing 130

Marketing Global Business Services Shared Services Sourcing 130

Everest Group

DECEMBER 12, 2023

Learn current challenges and future priorities in the Consumer Packaged Goods GBS landscape through Everest Group's latest report.

Retail 130

Retail Marketing Shared Services Global Business Services 130

Everest Group

DECEMBER 12, 2023

Discover the preferred offshore and nearshore destinations for establishing GBS centers in CPG/Retail organizations.

Nearshoring 130

Nearshoring Offshoring Retail Marketing 130

NoonDalton

DECEMBER 4, 2023

In today’s fast-evolving business landscape, the integration of Environmental, Social, and Governance (ESG) principles into corporate strategies is not just a trend but a fundamental shift in how businesses operate and thrive. Moreover, Impact Sourcing reflects a shift in the global outsourcing paradigm.

Impact Sourcing 52

Impact Sourcing Sourcing Government Advisory 52

Everest Group

JANUARY 15, 2024

Thank you also to my co-presenters, Molly Norton , Global Client Director at Everest Group, and Allan Racey , Global Talent Services Lead, Accenture. Thank you for being part of a lively discussion! Please watch the replay and hopefully it will help you make more of an impact.

Research 130

Research Sales Cybersecurity Retail 130

Everest Group

JANUARY 15, 2024

Thank you also to my co-presenters, Molly Norton , Global Client Director at Everest Group, and Allan Racey , Global Talent Services Lead, Accenture. Thank you for being part of a lively discussion! Please watch the replay and hopefully it will help you make more of an impact.

Research 130

Research Sales Cybersecurity Retail 130

Everest Group

DECEMBER 3, 2024

Live Webinar Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win December 3, 2024 | 7:30 a.m. IST As the global services landscape continues to evolve, 2024 has brought unique challenges. How has the cost of delivering IT and BPO services and pricing changed in 2024? PST | 9.30

Outsourcing 130

Outsourcing BPO Service Services Contracting 130

Everest Group

JANUARY 29, 2025

With 2024s turbulent conditions setting the stage, enterprises anticipate an uneven global services rebound in 2025. Understanding how shifts in threats, technologies , and regulations will reshape cybersecurity services in 2025 is crucial for informed strategic decision-making. Five key cybersecurity predictions for 2025 1.

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Cybersecurity Service Regulations Out-Tasking 130