Everest Group

MAY 30, 2024

The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

Advisory 130

Advisory Shared Services Research Sourcing 130

Everest Group

NOVEMBER 16, 2022

Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change.

Global Business Services 130

Global Business Services Shared Services Sourcing Research 130

Everest Group

JUNE 18, 2024

Birch to lead global marketing for rapidly growing Everest Group as research firm expands footprint and service portfolio DALLAS, June 18, 2024 — Everest Group today announced that Lucy Birch has joined the firm as (CMO). The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Marketing 130

Marketing Research Global Business Services Healthcare 130

Premier BPO

JUNE 7, 2024

Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this. References 1.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

SEPTEMBER 21, 2021

What is the latest on the procurement outsourcing service provider landscape? Global sourcing managers BPO leaders Heads of Global Business Services organizations and Shared Services Enterprise CPOs Procurement leaders. Chief Research Officer. Who should attend? Vice President. Shirley Hung.

Outsourcing 130

Outsourcing Government Global Business Services BPO 130

Everest Group

AUGUST 7, 2024

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2024 – North America, EMEA, and Asia Pacific What is in this PEAK Matrix® Report In this report, we examine the RPO provider landscape and assess over 50 providers featured in Everest Group’s RPO Services PEAK Matrix® Assessment 2024 – North America, EMEA, and Asia Pacific.

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Everest Group

JANUARY 27, 2022

According to Everest Group research, Africa has almost six times more people entering the workforce than North America will have this year. So, what does that mean for global business services (GBS) organizations and the global talent pool? Chief Research Officer. January 27, 2022 |. Our Experts.

Co-Sourcing 130

Co-Sourcing Advisory Research Global Business Services 130

Everest Group

JANUARY 24, 2023

IST Change management is a work in progress for most Global Business Services (GBS) organizations. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Management 130

Management Global Business Services Sourcing Research 130

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we analyze the dynamics of the RPO provider landscape and assess 49 RPO providers featured on Everest Group’s RPO PEAK Matrix® 2023 – Global, North America, EMEA, and Asia Pacific.

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Everest Group

SEPTEMBER 14, 2023

How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

JULY 8, 2024

Leading global research firm launches third annual edition of the Top GBS Employers and Top Employers for Tech Talent reports. At Fidelity Investments India, our teams across technology, operations, analytics, data science, and research provide cutting-edge solutions to the business.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

APRIL 26, 2022

Business agility has emerged among leading Global Business Services trends as a key driver for growth, innovation, and business excellence. Attaining business agility requires new ways of thinking and working. 4Cs to successfully attain business agility in GBS organizations.

Global Business Services 130

Global Business Services Collaborations Efficiency Research 130

Zinnov

AUGUST 28, 2023

The concept of Shared Services Companies (SSC) is not new; however, the rise in domain expertise combined with modern technologies have helped them evolve from mere transactional offices into strategic value centers. VIEW Report DOWNLOAD THE REPORT

Global Business Services 52

Global Business Services Finance Service Pharmaceuticals 52

Everest Group

SEPTEMBER 9, 2024

According to Everest Group’s research with over 180 chief experience officers (CXOs) and business heads, 68% of enterprises have not realized the envisioned value from their digital transformation initiatives.

Management 130

Management Global Business Services Advisory Automation 130

Everest Group

JANUARY 5, 2023

Read on to learn best practices and key findings from this first-of-its-kind change management research. Insights can also be found in our webinar, Why GBS Change Management is the Key to Added Value and ROI , as Everest Group experts discuss effective change management practices gathered from the research.

Management 130

Management Right-Sizing Research Global Business Services 130

Everest Group

SEPTEMBER 14, 2023

Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations. Understanding your change management approach and experience level can improve decision-making and enhance transformative practices.

Management 147

Management Global Business Services Right-Sizing Research 147

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 130

Finance Accounting Outsourcing Retail 130

Everest Group

JULY 9, 2024

What the latest research reveals In its third iteration, Everest Group Top Employers research dives deep into the employer brand perception of over 380 leading GBS employers across India, the Philippines, and Poland and over 430 leading tech employers across India, the US, and the UK.

Right-Sizing 182

Right-Sizing Research Marketing Flexibility 182

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands. Perception matters in today’s digital age.

Global Business Services 130

Global Business Services Advisory Research Jobbing 130

Everest Group

JUNE 4, 2024

Based on some research, I’ve come up with the observation that any GBS leader who celebrates a four-year anniversary—or more—is indeed a rare bird. Take a gander at ( What’s your GBS and Shared Services management persona? ). So, I sat down to parse out the root cause. Want to know which persona is right when?

Shared Services 162

Shared Services Jobbing Research Collaborations 162

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

Everest Group

SEPTEMBER 14, 2023

Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations. Understanding your change management approach and experience level can improve decision-making and enhance transformative practices.

Management 130

Management Global Business Services Right-Sizing Research 130

Everest Group

MAY 16, 2023

On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. BST | 8 p.m. IST Everest Group has been working with enterprises since its inception over 30 years ago.

Research 130

Research Sourcing Service Global Business Services 130

Everest Group

SEPTEMBER 30, 2024

Initially, GCCs were primarily established for cost arbitrage, overseeing basic support functions such as IT services , back-office operations, and customer support. These include research and development (R&D), product development, digital transformation initiatives, data analytics, and even end-to-end supply chain management.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

MAY 8, 2023

Learn about Everest Group’s GBS research and insights. But the reality underneath the waterline must be very different, with the GBS organization paddling like all get out to effect a transfer that doesn’t go under.

Jobbing 130

Jobbing Flexibility Research Management 130

Zinnov

SEPTEMBER 17, 2024

Our research into Global Business Services (GBS) organizations reveals a clear Evolution Trajectory, illustrating how the focus has shifted from narrow efficiency metrics to a broader emphasis on innovation and value generation. In this evolving landscape, productivity has transcended its traditional boundaries.

Global Business Services 52

Global Business Services Government Research Collaborations 52

Everest Group

AUGUST 25, 2023

Let’s consider the example of a GCC of a leading life sciences firm that proved the GCC’s ability to build effective teams across multiple therapeutic areas by centralizing capabilities such as market research, analytics, and generating insights.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Anexa

MAY 16, 2022

The next normal in business sees shared-services morphing into global business services (GBS) – but whatever the level of operations – these organizations share the same concerns. Automation has become a key focus for GBS, with research showing that by 2030 it will likely affect 60% of all jobs.

E-Commerce 52

E-Commerce Human Resources BPO Research 52

Zinnov

OCTOBER 26, 2023

Setting up Global Capability Centers (GCCs): The Go-to De-risking Strategy for Businesses GCCs can handle a wide range of functions, including IT Services, Finance & Accounting, Human Resources, Research & Development, Customer Support, and more.

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

The Hackett Group

FEBRUARY 29, 2024

As organizations navigate these priorities, it is crucial to recognize the emerging need for HR business partners to incorporate leadership coaching at the highest levels. The Hackett Group’s research recommends that organizations carefully deliberate on how leadership development is integrated into the broader HR operating model.

Advisory 59

Advisory Human Resources Research Efficiency 59