Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Challenges Abound – A Global Talent Shortage Compounded by Rising Costs. Action #5 – Obsess Over Employee Experience.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Prior to joining Everest Group, Fissell led global conference programs for Forrester Research.

Advisory 72

Advisory Research Shared Services Sourcing 72

NoonDalton

DECEMBER 4, 2023

In today’s fast-evolving business landscape, the integration of Environmental, Social, and Governance (ESG) principles into corporate strategies is not just a trend but a fundamental shift in how businesses operate and thrive. It’s a core part of our business strategy, intertwined with our operations and corporate ethos.

Impact Sourcing 52

Impact Sourcing Sourcing Government Advisory 52

Everest Group

JANUARY 26, 2022

Asia-Pacific and Africa offer best source of talent for enterprises taking a long-term view; Everest Group advises companies to invest now for highest future payoff. New research from Everest Group advises companies to double down in Asia-Pacific (especially India) and consider Africa for the best long-term solutions. in IT, and 4.5%

Research 52

Research Nearshoring Engineering Sourcing 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. Everest Group’s research armed the client’s sales team with detailed fact packs and right conversation tracks by identifying the exact nature of opportunity and framing customized pitch.

Research 40

Research Nearshoring BPO Global Business Services 40

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.

Sourcing 52

Sourcing Banking Global Business Services Impact Sourcing 52

Everest Group

JULY 30, 2024

Leading global research firm, supported by Egyptian Government Agency ITIDA (Information Technology Industry Development Agency), assesses the IT, business processes and engineering research & development potential in Egypt. This drives maximum operational and financial performance and transformative experiences.

Service 52

Service Offshoring Global Business Services Research 52

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 40

Offshoring Sourcing Outsourcing Global Business Services 40

Premier BPO

JUNE 7, 2024

Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.

Outsourcing 97

Outsourcing Co-Sourcing BPO Operational Costs 97

Everest Group

JANUARY 24, 2023

IST Change management is a work in progress for most Global Business Services (GBS) organizations. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Management 52

Management Global Business Services Sourcing Research 52

Everest Group

MAY 30, 2024

The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

Advisory 52

Advisory Shared Services Research Sourcing 52

Everest Group

JUNE 18, 2024

Birch to lead global marketing for rapidly growing Everest Group as research firm expands footprint and service portfolio DALLAS, June 18, 2024 — Everest Group today announced that Lucy Birch has joined the firm as (CMO). The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Marketing 52

Marketing Research Global Business Services Healthcare 52

Everest Group

NOVEMBER 16, 2022

Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change.

Global Business Services 52

Global Business Services Shared Services Sourcing Research 52

Everest Group

JANUARY 27, 2022

According to Everest Group research, Africa has almost six times more people entering the workforce than North America will have this year. So, what does that mean for global business services (GBS) organizations and the global talent pool? Chief Research Officer. January 27, 2022 |. Our Experts. Parul Jain.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

Everest Group

OCTOBER 19, 2021

A significant boost in intelligent automation (IA) adoption occurred in response to the pandemic as organizations grappled to ensure business continuity. CIOs IT VPs GBS/Shared services senior executives Enterprise leaders Sourcing leaders COOs. Chief Research Officer. Who should attend? Michel Janssen. Practice Director.

Automation 52

Automation Shared Services Global Business Services Research 52

Everest Group

JULY 8, 2024

Leading global research firm launches third annual edition of the Top GBS Employers and Top Employers for Tech Talent reports. At Fidelity Investments India, our teams across technology, operations, analytics, data science, and research provide cutting-edge solutions to the business.

Global Business Services 52

Global Business Services Research Analytics Marketing 52

Everest Group

SEPTEMBER 21, 2021

What is the latest on the procurement outsourcing service provider landscape? Global sourcing managers BPO leaders Heads of Global Business Services organizations and Shared Services Enterprise CPOs Procurement leaders. Chief Research Officer. Who should attend? Vice President. Shirley Hung.

Outsourcing 52

Outsourcing Government Global Business Services BPO 52

The Hackett Group

FEBRUARY 16, 2024

A complimentary version of The Hackett Group’s 2024 Procurement Key Issues research, “The CPO Agenda,” is available, with registration, at [link]. NASDAQ: HCKT) is a leading benchmarking , research advisory and strategic consultancy firm that enables organizations to achieve Digital World Class ® performance. NASDAQ: HCKT).

Advisory 59

Advisory Research Analytics Risk Management 59

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year. About Everest Group.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Everest Group

JANUARY 5, 2023

Read on to learn best practices and key findings from this first-of-its-kind change management research. Insights can also be found in our webinar, Why GBS Change Management is the Key to Added Value and ROI , as Everest Group experts discuss effective change management practices gathered from the research.

Management 52

Management Right-Sizing Research Global Business Services 52

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers.

Shared Services 52

Shared Services Streamline Operations Global Business Services Offshoring 52

Everest Group

DECEMBER 8, 2023

Overall, our research indicates that 2024 will be a ‘nose to the grindstone’ year of improving operational efficiency.” The Global IT-BP Services Industry Will Continue to Grow and Shift A vast majority of enterprises (82%) expect their global services budgets either to remain flat (39%) or increase in 2024 (43%).

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Everest Group

MAY 16, 2023

On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. IST Everest Group has been working with enterprises since its inception over 30 years ago.

Research 52

Research Sourcing Service Shared Services 52

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 52

Finance Accounting Outsourcing Retail 52

The Hackett Group

AUGUST 10, 2021

Digital World-Class Research – The Hackett Group launched its 2021 Digital World-Class campaign, spotlighting the true performance potential in a technology-enabled operation and our new digital world-class benchmark results in Finance , Procurement , HR , and IT. Other Highlights. companies in 2020.

Research 52

Research Analytics Sales Finance 52

Everest Group

FEBRUARY 1, 2022

Based on our latest research, here are some of the established and emerging talent tech hubs to watch: Top Markets for Technology Services Talent. Large talent availability and significant cost arbitrage over other regions continue to make Asia the location of choice for technology services. Asia-Pacific (APAC).

Service 52

Service Cybersecurity E-Commerce Nearshoring 52

Everest Group

MAY 8, 2023

Deborah Kops Managing Principal, Sourcing Change Executive Advisor, Everest Group Is it a normal silly season? Business dynamism is at an all-time high, compelling smart GBS organizations to go into continuous change mode. Learn about Everest Group’s GBS research and insights. Or is it a symptom of the times?

Jobbing 52

Jobbing Flexibility Research Outsourcing 52

Everest Group

AUGUST 25, 2023

Let’s consider the example of a GCC of a leading life sciences firm that proved the GCC’s ability to build effective teams across multiple therapeutic areas by centralizing capabilities such as market research, analytics, and generating insights.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52