Everest Group

NOVEMBER 30, 2022

In addition to the findings above, the report explores these key questions: What is the right time to involve GBS change management teams? What is the normative size and skills mix for the change management team? Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

Global Business Services 130

Global Business Services Research Management Right-Sizing 130

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. The strategy function is focused on locations and perhaps the business case for one source of labor or another in which location.

Management 147

Management Right-Sizing Global Business Services Government 147

Zinnov

OCTOBER 20, 2023

“ Efficiency is doing things right; effectiveness is doing the right things. ” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

JULY 9, 2024

This is a clear signal: employees want growth opportunities, and if you’re not providing them, they’ll look elsewhere Busting the myths Big doesn’t mean better : Think your size will save you? Size isn’t the silver bullet Old isn’t gold : Longevity doesn’t guarantee success. Think again. Are you ready to step up your game?

Right-Sizing 182

Right-Sizing Research Marketing Flexibility 182

Everest Group

SEPTEMBER 14, 2023

Change management is necessary within Global Business Services (GBS) organizations. But finding the right approach for effective execution – from implementation to management and measurement – can be challenging, even for more mature GBS organizations. To find out which persona best fits your organization, read on.

Management 147

Management Global Business Services Right-Sizing Research 147

Everest Group

JANUARY 5, 2023

Change management is essential for any Global Business Services (GBS) organization, yet it is also one of the more challenging feats to grasp and implement. Strategic and systematic change management gives GBS organizations more control over transformation projects of all sizes.

Management 130

Management Right-Sizing Research Global Business Services 130