Zinnov

OCTOBER 20, 2023

“ Efficiency is doing things right; effectiveness is doing the right things. ” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. Outsourcing experts focused on working with small and medium-sized enterprises provide significant value and cultural fit.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. On one side, HR handles workforce planning and talent management, ensuring the right skills are in place. I want to break free,” it hits home for GBS organizations, right?

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

JULY 9, 2024

This is a clear signal: employees want growth opportunities, and if you’re not providing them, they’ll look elsewhere Busting the myths Big doesn’t mean better : Think your size will save you? Size isn’t the silver bullet Old isn’t gold : Longevity doesn’t guarantee success. Think again. Are you ready to step up your game?

Right-Sizing 182

Right-Sizing Research Marketing Flexibility 182

Everest Group

SEPTEMBER 14, 2023

Change management is necessary within Global Business Services (GBS) organizations. But finding the right approach for effective execution – from implementation to management and measurement – can be challenging, even for more mature GBS organizations. To find out which persona best fits your organization, read on.

Management 147

Management Global Business Services Right-Sizing Research 147

Everest Group

JANUARY 5, 2023

Change management is essential for any Global Business Services (GBS) organization, yet it is also one of the more challenging feats to grasp and implement. Strategic and systematic change management gives GBS organizations more control over transformation projects of all sizes.

Management 130

Management Right-Sizing Research Global Business Services 130

Everest Group

SEPTEMBER 14, 2023

Change management is necessary within Global Business Services (GBS) organizations. But finding the right approach for effective execution – from implementation to management and measurement – can be challenging, even for more mature GBS organizations. To find out which persona best fits your organization, read on.

Management 130

Management Global Business Services Right-Sizing Research 130