Everest Group

NOVEMBER 30, 2022

In addition to the findings above, the report explores these key questions: What is the right time to involve GBS change management teams? What is the normative size and skills mix for the change management team? Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

Global Business Services 130

Global Business Services Research Management Right-Sizing 130

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. The strategy function is focused on locations and perhaps the business case for one source of labor or another in which location.

Management 147

Management Right-Sizing Global Business Services Government 147

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. Outsourcing experts focused on working with small and medium-sized enterprises provide significant value and cultural fit.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Zinnov

OCTOBER 20, 2023

“ Efficiency is doing things right; effectiveness is doing the right things. ” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

JANUARY 5, 2023

Change management is essential for any Global Business Services (GBS) organization, yet it is also one of the more challenging feats to grasp and implement. Strategic and systematic change management gives GBS organizations more control over transformation projects of all sizes.

Management 130

Management Right-Sizing Research Global Business Services 130