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Should Online Shops Outsource E-Commerce Customer Care?

Magellan Solutions

To understand the importance of customer service, try to look at it on a different lens. The Boston-based global management consulting company said that if you try to increase your retention rates even by five percent, you can also receive an increase in profit anywhere from 25 percent to 95 percent. Not convinced yet?

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Avasant Named One of Top Five Analyst Firms of the Year

Avasant

Global management consulting firm Avasant has been named as one of the top five analyst firms by an association of analyst relations professionals. This recognition is a great testament to the depth and quality of our research,” said Avasant Partner Akshay Khanna. “We Los Angeles, December 18, 2020.

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The Factors Affecting Consumer Psychology

Infosys Consulting

In research done on consumer buying processes, the most common denominator observed has been ‘the problem identification’. For example, a millennial consumer currently might have up to 5 IPTV services adding up to approximately $60, which has grown over the last year. Principal, Infosys Consulting. Michael Zyla.

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Loot Boxing as a Model

Infosys Consulting

Within the last decade, the global microtransaction market has grown to $34.59 Bn in 2021, with a growth rate of 3.6% ( The Business Research Company, 2021 ). The market research suggests that it will soon reach $51.09 Principal, Infosys Consulting. Bn with a growth rate of 10% over the next few years. Michael Zyla.

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