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The report highlights the five most critical areas based on SSON’s global survey in late 2020. It was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators. The State of Shared Services report is the 4th in a series of market insights produced by SSON and Chazey Partners.
Chazey Partners, a globalmanagementconsulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA), revealed key strategies and approaches to the next-generation shared services in higher education in a recent Higher Education Shared Services Digital Summit organized by SSON.
Globalmanagementconsulting firm Avasant has been named as one of the top five analyst firms by an association of analyst relations professionals. Avasant is a leading managementconsulting firm focused on translating the power of technology into realizable business strategies for the world’s largest corporations.
The challenge for India, according to industry experts, is in language skills because aside from English, the country does not have a sizable talent pool to support contact services in German, Portuguese, Spanish, French, and Nordic languages. Not only does it support English, but the quality of service is better than that of India,”?
Chart 1: Source: Statista, 2021. Prior to Infosys Consulting, he has held executive roles across Telecom, Media and Financial services sectors including a number of years within globalmanagementconsulting firms. Principal, Infosys Consulting. Michael Zyla.
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