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There’s been a shift in outsourcing strategies, with 80% of companies in North America actively considering nearshoring. 1 With 39% of services, decision-makers at North American and European companies expect to increase their use of nearshore labor. 2 Why Nearshore?
Companies are increasingly recognizing the strategic value of outsourcing beyond just cost savings. According to Deloitte’s GlobalOutsourcing Survey, 65% of respondents cited the ability to focus on core functions as the most significant perceived benefit of outsourcing strategies.
BPO providers often operate across different locations, offering three types of outsourcing models: Offshore Outsourcing : Services are provided from a country different from the clients location, often to take advantage of cost savings (e.g., outsourcing to the Philippines or India).
The organization may also need to invest in new technology to enable a seamless workflow from the organization to the outsourced provider, and the scope and cost of that technology product will depend on the function being outsourced and the technology’s maturity. This can affect the existing infrastructure in both companies.
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