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Your once-agile team seems bogged down and struggling to bring innovative ideas that can be successfully implemented to streamlineoperations and jump-start your growth train. Outsourcing can initially seem scary as you are about to entrust a part of your business to someone else, making the stakes seem high. References 1.
Companies are increasingly recognizing the strategic value of outsourcing beyond just cost savings. According to Deloitte’s GlobalOutsourcing Survey, 65% of respondents cited the ability to focus on core functions as the most significant perceived benefit of outsourcing strategies.
Diving into the Deloitte GlobalOutsourcing Survey (2022) , we find that it’s not just about trimming costs. Today’s outsourcing is about creating immediate and long-term value. This could range from in-depth research to legal consultations. But the BPO world has reshaped this outlook.
KPO takes outsourcing to a more advanced level by focusing on knowledge-intensive and analytical tasks that require specialized expertise. Unlike BPO, which emphasizes efficiency and scalability, KPO aims to deliver strategic value by providing high-level services such as market research, legal support, data analytics, and engineering design.
The organization may also need to invest in new technology to enable a seamless workflow from the organization to the outsourced provider, and the scope and cost of that technology product will depend on the function being outsourced and the technology’s maturity. This can affect the existing infrastructure in both companies.
Outsourced Call Center: A Cost-Effective Solution Outsourcing call center operations is a cost-effective way to improve customer service. Top call center outsourcing companies offer comprehensive call center solutions, ranging from inbound answering services to outbound telemarketing campaigns. Read along!
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